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126 References 1. Key Issues and Concerns Facing New York State's Transit Industry. 15. Federal Transit Administration. (2002). Birmingham Jefferson (2007). New York Public Transit Association. http://www.nytransit. County Transit Authority (BJCTA), Birmingham, AL, ADA Comple- org/mn_legissues/Docs06/Whitepaper07_Transit.doc mentary Paratransit Compliance Review. Washington, DC. 2. Campbell, J. (2005, Aug.). 2005 Paratransit Survey: Operators 16. Federal Transit Administration. (2002). Metropolitan Tulsa Tran- Squeezed by Lean Finances. Metro Magazine, pp. 2226. http://www. sit Authority, Tulsa, OK, ADA Complementary Paratransit Compli- metro-magazine.com/paratransit_2005.pdf ance Review. Washington, DC. 3. Starcic, J. (2006, Aug.). 2006 Paratransit Survey. Metro Magazine, 17. Federal Transit Administration. (2002). Metropolitan Atlanta pp. 2832. http://www.metro-magazine.com/pdf/MET8p2833.pdf Rapid Transit Authority (MARTA), Atlanta, GA, ADA Complemen- 4. 2007 Paratransit Survey. 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127 of School Traffic Safety & Emergency Planning. http://www.doe. 38. Smith, P. (2005, June). "10 Ways to Reduce Driver Turnover." state.in.us/safety/pdf/sbdavailability.pdf Heavy Duty Trucking, pp. 2946. 31. South Carolina Legislative Audit Council. (2001). Report to the 39. Macklin, G. (2006, Apr.). "Retention Starts with Orientation: Train General Assembly. A Review of South Carolina School Bus Opera- New Drivers to Expect Successful Careers." Refrigerated Trans- tions, LAC/00-1. Columbia, SC. porter, pp. 2428. 32. Stewart, R. "Gallup Poll Reveals How to Keep Drivers." Driving Force 40. Belin, T. and N. R. Lockwood. (2006, Nov.). Organizational Entry: Magazine. Anniston, AL. Onboarding, Orientation and Socialization. SHRM Research. 33. Keller, S. and J. Ozment. (1999). "Managing Driver Retention: Effects 41. Brandon, C. (2005, November). "Truth in Recruitment Branding." of the Dispatcher." Journal of Business Logistics. HR Magazine, 50(11), pp. 8996. 34. Moffat, G. K., A. H. Ashton, and D. R. Blackburn. (2001). TCRP 42. Arthur, D., The Employee Recruitment and Retention Handbook, Synthesis 40. A Challenged Employment System: Hiring, Training, Per- AMACOM, American Management Association. formance Evaluation, and Retention of Bus Operators. Transportation 43. KFH Group, Inc. (2008). TCRP Report 127: Employee Compensa- Research Board of the National Academies. Washington, DC. tion Guidelines for Transit Providers in Rural and Small Urban 35. Davis, M. J. (2004). TCRP Synthesis 52: Transit Operator Health Areas, Transportation Research Board of the National Academies. and Wellness Programs. Transportation Research Board of the Washington, DC. National Academies. Washington, DC. 44. Guelah, Hal G. and D. L. Stone. The Brave New World of e-HR: 36. First Group. Recruitment and Retention http://www.firstgroup.com/ Human Resource Management in the Digital Age, E-Book, March corpfirst/CSR_performance_UK_Bus/our 2005, retrieved from Google Books. 37. Motor Carrier Passenger Council of Canada. Behind the Wheel: A 45. TranSystems Corporation & KFH Group. (2008). Independent Guide to Best Practices for the Planning, Recruitment and Orienta- Review of the Washington Metropolitan Area Transit Authority's tion of Bus Operators. Ontario, Canada. (WMATA) MetroAccess Service. Final Report.