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126 References 1. Key Issues and Concerns Facing New York State's Transit Industry. 15. Federal Transit Administration. (2002). Birmingham Jefferson (2007). New York Public Transit Association. http://www.nytransit. County Transit Authority (BJCTA), Birmingham, AL, ADA Comple- org/mn_legissues/Docs06/Whitepaper07_Transit.doc mentary Paratransit Compliance Review. Washington, DC. 2. Campbell, J. (2005, Aug.). 2005 Paratransit Survey: Operators 16. Federal Transit Administration. (2002). Metropolitan Tulsa Tran- Squeezed by Lean Finances. Metro Magazine, pp. 2226. http://www. sit Authority, Tulsa, OK, ADA Complementary Paratransit Compli- ance Review. Washington, DC. 3. Starcic, J. (2006, Aug.). 2006 Paratransit Survey. Metro Magazine, 17. Federal Transit Administration. (2002). Metropolitan Atlanta pp. 2832. Rapid Transit Authority (MARTA), Atlanta, GA, ADA Complemen- 4. 2007 Paratransit Survey. (2007, Aug.). Metro magazine. http:// tary Paratransit Compliance Review, Washington, DC. 18. Federal Transit Administration. (2002). Milwaukee County Transit 5. The National Council on Disability. (2005, June). The Current State Systems (MCTS), Milwaukee, WI, ADA Complementary Paratransit of Transportation for People with Disabilities in the United States. Compliance Review, Washington, DC. 19. Federal Transit Administration. (2001). Connecticut Department of htm#paratransit2 Transportation/Greater Hartford Transit District, Hartford, CT, ADA 6. Lave, R. and R. Mathias. (2000). State of the Art of Paratransit. Complementary Paratransit Compliance Review. Washington, DC. Transportation Research Board of the National Academies. Wash- 20. Martin, C. (2001, Aug.). HELP WANTED--Meeting the Need for ington, DC. Tomorrow's Transportation Work Force. Public Roads, 65, 1. 7. KFH Group, Inc. (2008). TCRP Report 124: Guidebook for Measur- Department of Transportation, Federal Highway Administration, ing, Assessing, and Improving Performance of Demand-Responsive Turner-Fairbank Highway Research Center. McLean, VA. Transportation, Transportation Research Board of the National 21. Furchtgott-Roth, D. (2005). Challenges in Staffing. HR Magazine, Academies. Washington, DC. 50(13), pp. 6970. 8. Committee on Future Surface Transportation Agency. (2003). Spe- 22. Burkert, John P. (2006). 60 Ways to Improve Driver Recruitment and cial Report 275: The Workforce Challenge: Recruiting, Training, and Retention. Bobit Business Media. Retaining Qualified Workers for Transportation and Transit Agen- 23. SHRM Research. (2007, June). Managing the Maturing Workforce. cies. Transportation Research Board of the National Academies. 24. Fletcher, M. (2008). Catching to Brightest; Keys to Recruitment, Washington, DC. Retention Are in the Balance. Business Insurance. 9. Federal Transit Administration. (2009). Metropolitan Transit 25. Schaller, B. (2004, July). The Changing Face of Taxi and Limousine System (MTS), San Diego, CA, ADA Complementary Paratransit Drivers: U.S., Large States, and Metro Areas and New York City. Compliance Review. Washington, DC. Schaller Consulting. 10. Federal Transit Administration. (2008). Pierce Transit, Lake- driverreport.htm wood, WA, ADA Complementary Paratransit Compliance Review. 26. Potts, J. and M. Marshall. (2007). TCRP Synthesis 71: Paratransit Washington, DC. Manager's Skills, Qualifications, and Needs: A Synthesis of Transit 11. Federal Transit Administration. (2007). Central Ohio Transit Author- Practice. Transportation Research Board of the National Acade- ity (COTA), Columbus, OH, ADA Complementary Paratransit Com- mies. Washington, DC. pliance Review. Washington, DC. 27. McGlothin Davis, Inc. (2002). TCRP Report 77: Managing Transit's 12. Federal Transit Administration. (2007). City of Albuquerque Transit Workforce in the New Millennium. Transportation Research Board Department, Albuquerque, NM, ADA Complementary Paratransit of the National Academies. Washington, DC. Compliance Review. Washington, DC. 28. Thomas, S. (2007, Oct.). Amarillo Transit is Starved for Bus 13. Federal Transit Administration. (2005). Transportation District Drivers. Amarillo Globe News. Retrieved October 29, 2007. http:// Commission of Hampton Roads (Hampton Roads Transit), Hamp- www.masstransitmag.come/online/printer.jsp ton, VA, ADA Complementary Paratransit Compliance Review. 29. Shapira, I. (2006, Apr. 6). "Schools are Facing Acute Shortage of Washington, DC. Bus Drivers: Students Feel Effects in Class and at Home." Washing- 14. Federal Transit Administration. (2004). City of Tucson Transit Ser- ton Post, p. VA03. vices Division, Tucson, AZ, ADA Complementary Paratransit Com- 30. Indiana State University Sociology Research Lab. (2000). Bus Driver pliance Review. Washington, DC. Availability Study. Indiana State Department of Education, Division

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