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Page 126
Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2010. Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations. Washington, DC: The National Academies Press. doi: 10.17226/14415.
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Page 126
Page 127
Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2010. Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations. Washington, DC: The National Academies Press. doi: 10.17226/14415.
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Page 127

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

126 1. Key Issues and Concerns Facing New York State’s Transit Industry. (2007). New York Public Transit Association. http://www.nytransit. org/mn_legissues/Docs06/Whitepaper07_Transit.doc 2. Campbell, J. (2005, Aug.). 2005 Paratransit Survey: Operators Squeezed by Lean Finances. Metro Magazine, pp. 22–26. http://www. metro-magazine.com/paratransit_2005.pdf 3. Starcic, J. (2006, Aug.). 2006 Paratransit Survey. Metro Magazine, pp. 28–32. http://www.metro-magazine.com/pdf/MET8p28–33.pdf 4. 2007 Paratransit Survey. (2007, Aug.). Metro magazine. http:// www.metro-magazine.com/pdf/MET.pdf 5. The National Council on Disability. (2005, June). The Current State of Transportation for People with Disabilities in the United States. http://www.ncd.gov/newsroom/publications/2005/current_state. htm#paratransit2 6. Lave, R. and R. Mathias. (2000). State of the Art of Paratransit. Transportation Research Board of the National Academies. Wash- ington, DC. 7. KFH Group, Inc. (2008). TCRP Report 124: Guidebook for Measur- ing, Assessing, and Improving Performance of Demand-Responsive Transportation, Transportation Research Board of the National Academies. Washington, DC. 8. Committee on Future Surface Transportation Agency. (2003). Spe- cial Report 275: The Workforce Challenge: Recruiting, Training, and Retaining Qualified Workers for Transportation and Transit Agen- cies. Transportation Research Board of the National Academies. Washington, DC. 9. Federal Transit Administration. (2009). Metropolitan Transit System (MTS), San Diego, CA, ADA Complementary Paratransit Compliance Review. Washington, DC. 10. Federal Transit Administration. (2008). Pierce Transit, Lake- wood, WA, ADA Complementary Paratransit Compliance Review. Washington, DC. 11. Federal Transit Administration. (2007). Central Ohio Transit Author- ity (COTA), Columbus, OH, ADA Complementary Paratransit Com- pliance Review. Washington, DC. 12. Federal Transit Administration. (2007). City of Albuquerque Transit Department, Albuquerque, NM, ADA Complementary Paratransit Compliance Review. Washington, DC. 13. Federal Transit Administration. (2005). Transportation District Commission of Hampton Roads (Hampton Roads Transit), Hamp- ton, VA, ADA Complementary Paratransit Compliance Review. Washington, DC. 14. Federal Transit Administration. (2004). City of Tucson Transit Ser- vices Division, Tucson, AZ, ADA Complementary Paratransit Com- pliance Review. Washington, DC. 15. Federal Transit Administration. (2002). Birmingham Jefferson County Transit Authority (BJCTA), Birmingham, AL, ADA Comple- mentary Paratransit Compliance Review. Washington, DC. 16. Federal Transit Administration. (2002). Metropolitan Tulsa Tran- sit Authority, Tulsa, OK, ADA Complementary Paratransit Compli- ance Review. Washington, DC. 17. Federal Transit Administration. (2002). Metropolitan Atlanta Rapid Transit Authority (MARTA), Atlanta, GA, ADA Complemen- tary Paratransit Compliance Review, Washington, DC. 18. Federal Transit Administration. (2002). Milwaukee County Transit Systems (MCTS), Milwaukee, WI, ADA Complementary Paratransit Compliance Review, Washington, DC. 19. Federal Transit Administration. (2001). Connecticut Department of Transportation/Greater Hartford Transit District, Hartford, CT, ADA Complementary Paratransit Compliance Review. Washington, DC. 20. Martin, C. (2001, Aug.). HELP WANTED—Meeting the Need for Tomorrow’s Transportation Work Force. Public Roads, 65, 1. Department of Transportation, Federal Highway Administration, Turner-Fairbank Highway Research Center. McLean, VA. 21. Furchtgott-Roth, D. (2005). Challenges in Staffing. HR Magazine, 50(13), pp. 69–70. 22. Burkert, John P. (2006). 60 Ways to Improve Driver Recruitment and Retention. Bobit Business Media. 23. SHRM Research. (2007, June). Managing the Maturing Workforce. 24. Fletcher, M. (2008). Catching to Brightest; Keys to Recruitment, Retention Are in the Balance. Business Insurance. 25. Schaller, B. (2004, July). The Changing Face of Taxi and Limousine Drivers: U.S., Large States, and Metro Areas and New York City. Schaller Consulting. http://www.schallerconsulting.com/taxi/taxi driverreport.htm 26. Potts, J. and M. Marshall. (2007). TCRP Synthesis 71: Paratransit Manager’s Skills, Qualifications, and Needs: A Synthesis of Transit Practice. Transportation Research Board of the National Acade- mies. Washington, DC. 27. McGlothin Davis, Inc. (2002). TCRP Report 77: Managing Transit’s Workforce in the New Millennium. Transportation Research Board of the National Academies. Washington, DC. 28. Thomas, S. (2007, Oct.). Amarillo Transit is Starved for Bus Drivers. Amarillo Globe News. Retrieved October 29, 2007. http:// www.masstransitmag.come/online/printer.jsp 29. Shapira, I. (2006, Apr. 6). “Schools are Facing Acute Shortage of Bus Drivers: Students Feel Effects in Class and at Home.” Washing- ton Post, p. VA03. 30. Indiana State University Sociology Research Lab. (2000). Bus Driver Availability Study. Indiana State Department of Education, Division References

127 of School Traffic Safety & Emergency Planning. http://www.doe. state.in.us/safety/pdf/sbdavailability.pdf 31. South Carolina Legislative Audit Council. (2001). Report to the General Assembly. A Review of South Carolina School Bus Opera- tions, LAC/00-1. Columbia, SC. 32. Stewart, R. “Gallup Poll Reveals How to Keep Drivers.” Driving Force Magazine. Anniston, AL. 33. Keller, S. and J. Ozment. (1999). “Managing Driver Retention: Effects of the Dispatcher.” Journal of Business Logistics. 34. Moffat, G. K., A. H. Ashton, and D. R. Blackburn. (2001). TCRP Synthesis 40. A Challenged Employment System: Hiring, Training, Per- formance Evaluation, and Retention of Bus Operators. Transportation Research Board of the National Academies. Washington, DC. 35. Davis, M. J. (2004). TCRP Synthesis 52: Transit Operator Health and Wellness Programs. Transportation Research Board of the National Academies. Washington, DC. 36. First Group. Recruitment and Retention http://www.firstgroup.com/ corpfirst/CSR_performance_UK_Bus/our 37. Motor Carrier Passenger Council of Canada. Behind the Wheel: A Guide to Best Practices for the Planning, Recruitment and Orienta- tion of Bus Operators. Ontario, Canada. 38. Smith, P. (2005, June). “10 Ways to Reduce Driver Turnover.” Heavy Duty Trucking, pp. 29–46. 39. Macklin, G. (2006, Apr.). “Retention Starts with Orientation: Train New Drivers to Expect Successful Careers.” Refrigerated Trans- porter, pp. 24–28. 40. Belin, T. and N. R. Lockwood. (2006, Nov.). Organizational Entry: Onboarding, Orientation and Socialization. SHRM Research. 41. Brandon, C. (2005, November). “Truth in Recruitment Branding.” HR Magazine, 50(11), pp. 89–96. 42. Arthur, D., The Employee Recruitment and Retention Handbook, AMACOM, American Management Association. 43. KFH Group, Inc. (2008). TCRP Report 127: Employee Compensa- tion Guidelines for Transit Providers in Rural and Small Urban Areas, Transportation Research Board of the National Academies. Washington, DC. 44. Guelah, Hal G. and D. L. Stone. The Brave New World of e-HR: Human Resource Management in the Digital Age, E-Book, March 2005, retrieved from Google Books. 45. TranSystems Corporation & KFH Group. (2008). Independent Review of the Washington Metropolitan Area Transit Authority’s (WMATA) MetroAccess Service. Final Report.

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TRB’s Transit Cooperative Research Program (TCRP) Report 142: Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations provides guidance for understanding the relationships that influence and enhance operator recruitment, retention, and performance in Americans with Disabilities Act (ADA) complementary paratransit services.

Appendixes to TCRP Report 142 were published electronically as TCRP Web-Only Document 50: Survey Instrument, Productivity Charts, and Interview Protocol for Case Studies for TCRP Report 142.

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