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24 Table 3-1. Distribution of survey respondents. and 53 provided services in-house. Responses are shown in Figure 3-1. Number of ADA Paratransit Number of Respondents Vehicle Operators Overall, 20 of the 83 agencies (24%) indicated that vehicle 2-25 13 operator recruitment and retention had no impact on ser- 26-50 9 vices. Another 18 agencies (22%) indicated that vehicle oper- 51-75 13 76-100 10 ator recruitment had minimal impact. Twenty-five agencies 101-200 18 (30%) indicated a moderate impact, and 18 agencies (22%) 201+ 6 Total 69 indicated a significant impact. Responses varied significantly depending on whether ser- vices were operated in-house or contracted. Nineteen of the 20 entities that reported "No Impact" were transit agencies Perceived Impacts of Operator that operated services in-house. Eleven of the 18 that indi- Recruitment and Retention cated "Minimal Impact" were also in-house operations. On (Public Entities) the other hand, 15 of the 25 that reported "Moderate Impact" Public transit agencies were asked to indicate what impact were contracted operations, but 11 of the 18 that reported vehicle operator recruitment and retention had on ADA para- "Significant Impacts" were in-house operations. transit services in their area. They were asked to indicate if there had been no impact, minimal adverse impact, a moderate Workforce Status adverse impact, or a significant adverse impact. A "Not Sure" response option was also provided. A total of 83 responses In order to gauge the seriousness of the issue from providers to this question were received from public transit agencies. as well as administering agencies, a second question about As noted in the beginning of this section, responses were impacts was asked. All entities that operated service, both received from a total of 76 different public transit agencies. In public entities that provided service in-house as well as pri- a few cases, multiple responses to this question were received vate contractors, were asked to indicate the status of their from the same transit agency. Thirty of these contracted out paratransit vehicle operator workforces. They were asked to Public Transit Agencies (Contracted)-30 Responses 20 Public Transit Agencies (In-house Operations)-53 Responses 18 16 14 12 10 8 6 4 2 0 No Impact Minimal Adverse Moderate Adverse Significant Adverse Not Sure Impact Impact Impact Figure 3-1. Perceived impacts of vehicle operator recruitment and retention.