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25 indicate if they (1) had a full complement of operators and shortages and some service issues. On the other hand, 21 of had no issues, (2) did not always have a full complement of 38 private contractors (55%) reported some workforce short- operators and had experienced somewhat of a problem, or ages and some service issues. Equal percentages of public and (3) experienced constant shortages of vehicle operators and private agencies reported a constant workforce shortage-- had significant ongoing issues with recruitment and reten- 4 of the 25 public entities (16%), and 6 of the 38 private con- tion. A "Not Sure" response option was also provided. tractors (16%). A total of 67 agencies and companies provided a response to this question. This included 26 public agencies that oper- ated all or some service in-house and 41 private contractors. Pre-Qualification Requirements Responses are shown in Figure 3-2. Sixty-two (24 public Most ADA paratransit services require pre-qualifications agencies and 38 private contractors) indicated one of the for ADA paratransit vehicle operators. These include mini- standard responses offered. Five provided "other" informa- tion different from the standard responses offered. mum age requirements, good driving records, no criminal Overall, 23 of the 62 respondents (37%) indicated that background, and other requirements. Respondents who indi- they had a full complement of vehicle operators. Twenty-eight cated that they hired and managed ADA paratransit vehicle respondents (or 45%) indicated that they do not always have operators were asked to indicate the types of pre-qualifica- a full complement and experienced some service issues related tions used in their systems. Seven common pre-qualifications to operator recruitment and retention. Ten respondents (16%) were listed as well as an "Other" option. Figure 3-3 shows indicated a constant shortage of operators and a significant responses to this question. impact on services. As shown in Figure 3-3, all 69 public agencies and private Again, there was some difference between public entities contractors that provided this information required a good that operated service and private contractors. Twelve of the driving record, criminal background checks, and pre- 24 public entities that answered this question (50%) indi- employment drug and alcohol tests. All but one also had a cated a full workforce and no issues. A lower percentage of minimum age requirement. Sixty respondents (87%) also private contractors (11 of 38, or 29%) reported a full work- required proficiency in English. CDL licenses are required of force. Seven public entities (28%) indicated some workforce all vehicle operators at 29 of the 69 systems (42%). Another Public Transit Agencies- 26 Responses 30 Private Providers- 41 Responses 28 Total- 67 Responses 26 24 22 20 18 16 14 12 10 8 6 4 2 0 Full Complement of Do Not Always Have a Full Constant Shortage of Not Sure Other Operators Complement of Operators Operators Figure 3-2. Paratransit vehicle operator workforce status.