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TCRP Report 142: Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations (2010)
Transit Cooperative Research Program (TCRP)

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Weiner, Richard, Koffman, David, Thatcher, Russell H, Procopio, Thomas, Ferris, Caroline, Davis, Mary, Morris, Clementine, Rodman, Will, Jacobson, Lisa, Golden, Marilyn, Transportation Research Board. "Types of Fringe Benefits Provided." TCRP Report 142: Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations. Washington, DC: The National Academies Press, 2010.

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33
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Page
33
Front Matter (R1-R12)
Summary (1-4)
Study Issues, Goals, and Methodology (5-5)
Organization of the Report (6-7)
An Overview of Paratransit Vehicle Operator Issues (8-8)
FTA ADA Paratransit Compliance Reviews (9-9)
Demographic Factors Affecting Availability of Qualified Workers (10-10)
Impact of Management Characteristics and Practices (11-11)
Shortage of Vehicle Operators in Other Sectors: Fixed-Route Transit, School Bus, and Trucking (12-12)
Successful Approaches to Recruiting and Retaining Transit Vehicle Operators (13-13)
Workforce Planning: A Tool for Facilitating Vehicle Operator Availability (14-14)
Successful Approaches Cited in Other Transportation Sectors (15-17)
Attractiveness of the Operator Position (18-18)
How Providers Attract Applicants (19-19)
Factors Adversely Affecting Operator Satisfaction and Performance (20-20)
Implications of Findings (21-22)
Responses (23-23)
Workforce Status (24-24)
Pre-Qualification Requirements (25-25)
Training Completion Rates (26-26)
Annual Post-Training Turnover Rates (27-27)
Use of Split Shifts (28-29)
Pay Rates (30-30)
Impact of Wages on Turnover (31-31)
Union Representation and Impacts on Wages (32-32)
Types of Fringe Benefits Provided (33-33)
Level of Fringe Benefits Provided (34-34)
Relationship Between Paratransit and Fixed-Route Workforces (35-36)
Factors That Impact Vehicle Operator Recruitment (37-38)
Efforts Made to Improve Recruitment (39-40)
Factors That Impact Vehicle Operator Retention (41-41)
Efforts Made To Improve Retention (42-44)
Innovative Procurement Strategies (45-48)
Developing an Employee Profile and Pre-Qualifications (49-49)
Competitive Wages (50-50)
Recruitment Efforts (51-51)
Providing Effective Training and Tools (52-52)
Training (53-53)
Workable Schedules (54-54)
Management Support (55-55)
Underlying Causal Factors That Impact Vehicle Operator Recruitment and Retention (56-56)
Compensation, Turnover, Productivity, and Total Cost (57-57)
Compensation and Recruitment and Training Costs (58-58)
Purpose of the Analysis and Data Sources (59-59)
Regression Analysis (60-60)
Starting Wage, Provider Type, and Turnover (61-61)
Health Care Coverage, Provider Type, and Turnover (62-62)
Summary of Findings (63-64)
Methodology (65-65)
Productivity Results - DART, Dallas, TX (66-67)
Productivity Results - LYNX, Orlando, FL (68-68)
Methodology (69-69)
On-Time Performance Results - LYNX, Orlando, FL (70-70)
Complaint Rate Results - DART, Dallas, TX (71-71)
Summary of Findings (72-73)
Methodology (74-74)
Charlotte Area Transit System Special Transportation Service (75-76)
MV Transportation, Denver, CO (77-77)
Veolia Transportation, Baltimore, MD (78-78)
Observations (79-79)
The Other Costs of Turnover (80-80)
Characteristics of Successful ADA Paratransit Operators (81-82)
Effective Recruiting Approaches (83-86)
Comprehensive Pre-Employment Screening (87-87)
Realistic Job Previews (88-89)
Compensation (90-91)
Training in Advanced Technologies (92-92)
Providing a Supportive Work Environment (93-95)
Best Practice: Early and Ongoing Input and Involvement (96-96)
Best Practice: Mentoring (97-98)
Chapter 9 - Benefits and Issues Related to Workforce Integration and Wage Parity (99-99)
Costs and Benefits of Workforce Integration and Wage Parity (100-102)
Varieties of Integration (103-103)
Instituting Full Workforce Integration and Wage Parity: Chelan-Douglas Public Transit Benefit Area (Link Transit), Wenatchee, WA (104-104)
Integration of an Alternative to Paratransit: The City of Annapolis Department of Transportation (Annapolis Transit), Annapolis, MD (105-105)
The Dynamics of Recently Instituting Wage Parity: Utah Transit Authority (UTA), Salt Lake City, UT (106-107)
Approach and Methodology (108-108)
Lessons Learned (109-110)
Denver Regional Transportation District (RTD), Denver, CO (111-111)
Community Transit, Everett, WA (112-112)
Access Services, Inc. (ASI), Los Angeles, CA (113-114)
Madison Metro Transit, Madison, WI (115-115)
Orange County Transportation Authority (OCTA), Orange County, CA (116-116)
Palm Tran CONNECTION, Lake Worth, FL (117-117)
City of Phoenix Public Transit Department, Phoenix, AZ (118-118)
San Diego Metropolitan Transit System, San Diego, CA (119-119)
San Mateo County Transit District (SamTrans), San Mateo, CA (120-121)
King County Metro Transit (Metro), Seattle/King County, WA (122-123)
Chapter 11 - Future Research Needs (124-125)
References (126-127)
Bibliography (128-128)
Appendixes (129-129)
Abbreviations used without definitions in TRB publications (130-130)

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33 Table 3-6. Impacts on wages of union representation. All Some None Public 20 2 6 Wage Range $9.50 - $15.77 n/a $9.50 - $12.87 Average Wage $12.33 n/a $11.30 Private 25 5 13 Wage Range $9.21 - $14.06 $9.56 - $11.50 $7 - $10.50 Average Wage $11.18 $10.46 $9.03 Total 45 7 19 tors. The high required contribution to health care benefits, paid holidays from 100% of the public agencies, individual described in the following sections, is also likely another part health care benefits from 70% of the public agencies, family of the difference. health care benefits from 70% of the public agencies, long-term disability benefits from 39% of the public agencies that responded, paid sick leave from 48% of the public agencies, and Types of Fringe Benefits Provided retirement benefits from 65% of the public agencies. As might Respondents who indicated that they hired vehicle opera- be expected, part-time paratransit operators received these tors and provided services directly were also asked to provide benefits with less frequency. Part-time operators received paid information about certain fringe benefits. This included indi- vacations from only 7% of the public transit agencies that vidual health care coverage, family health care coverage, long- responded, paid holidays from 11% of the public agencies, term disability benefits, paid sick leave, and a retirement plan. individual health care benefits from 28% of the public agen- Information about vacation and holiday benefits was asked in cies, family health care benefits from 22% of the public agen- a separate question. cies, long-term disability benefits from 11% of the public Where the transit agencies or private contractors operated agencies, paid sick leave from 22% of the public agencies, and both paratransit and fixed-route services in the same area, retirement benefits from 33% of the public agencies. fringe benefit information for both types of vehicle operators These benefits were offered to fixed-route operators by a was requested for comparison. similar percentage of the public agencies. Full-time fixed- Table 3-7 shows the number of public transit agencies and route operators received paid vacations from 76% of the pub- private contractors that provided the requested information, lic transit agencies that responded, paid holidays from 100% of as well as the percentage of respondents indicating that they the public agencies, individual health care benefits from 76% provided each type of benefit to paratransit operators and of the public agencies, family health care benefits from 76% of fixed-route operators. The types of benefits offered to full- the public agencies, long-term disability benefits from 41% of time as well as part-time operators are also shown. the public agencies, paid sick leave from 53% of the public agen- As shown, full-time paratransit operators received paid vaca- cies, and retirement benefits from 76% of the public agencies. tions from 81% of the public transit agencies that responded, None of the public systems provided part-time fixed-route Table 3-7. Percent of public transit agencies and private contractors providing fringe benefits to full-time and part-time paratransit and fixed-route vehicle operators. Public Transit Agencies Private Contractors Paratransit Fixed Route Paratransit Fixed Route PT1 FT2 PT FT PT FT PT FT Number of Systems 18 23 14 17 37 44 7 9 Responding Paid Vacation 7% 81% 0% 76% 27% 68% 14% 67% Paid Holidays 11% 100% 14% 100% 44% 93% 71% 100% Individual Health Care 28% 70% 29% 76% 19% 75% 0% 67% Family Health Care 22% 70% 21% 76% 19% 68% 0% 56% Long-Term Disability 11% 39% 7% 41% 8% 34% 14% 22% Paid Sick Leave 22% 48% 14% 53% 27% 54% 14% 56% Retirement Plan 33% 65% 36% 76% 35% 57% 14% 56% 1 PT = part-time 2 FT = full-time