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78 Training pool was narrowed down to 208 applicants. Screening activ- ities, which involved a review of DMV records, criminal back- As a result of the screening process, the number of appli- ground checks, and drug testing results, resulted in a further cants who are selected to be trained was narrowed down from reduction of 6 applicants, leaving 202 for training. Of the 224 to 197, with 27 failing the screening checks or drug tests. trainees, 110 (54%) successfully completing the training, and MV has an operator trainer providing classroom training were hired as operators. 8 hours a day, every weekday of the year. At a wage rate of The calculated attrition rate for this operation is hence $23.29 per hour, this works out to an annual total of $48,443. 52% (110 new operators divided by 213 total operators). Twenty-four hours of behind-the-wheel (BTW) training is provided to each trainee, followed by an additional 38 hours of BTW training in revenue service (accompanied by a Recruitment and Advertising trainer). The hourly cost of the trainer for BTW is $12.25 per The only approach with any significant cost used by Veo- hour. In revenue service, the marginal cost is $1.00 per hour. lia to recruit in Baltimore is recruitment bonuses. Veolia gives Together, the BTW training costs a total of $65,404 for the a $250 referral bonus to any staff member who brings Veolia 197 applicants. And most significantly, training wages were applicants who are eventually hired. In this past year, 10 refer- derived by multiplying the 102 hours of total training at $9.00 ral bonuses were awarded, totaling $2,500 for the year. The per hour for each trainee. This comes to a total of $180,846 cost per applicant recruited works out to $1.39, based on the for the year for all 197 applicants. 1,800 applicants. The recruitment cost per operator hired The sum of the annual training costs thus total $294,693. works out to $23. The cost per applicant trained works out to $1,497. The train- ing cost per operator hired is $2,655. Applicant Interviews Total Costs Veolia reported that the total cost of reviewing applications and interviewing applicants was $105,000. Based on this total MV in Denver spent $7,042 on recruiting, $16,250 on annual cost, the cost per applicant interviewed works out to interviewing, $24,573 on screening, and $304,171 on initial $253. The interviewing cost per operator hired is $955. training for a grand total of $352,036 per year. With 111 oper- ator "graduates" hired from this process, this total figure equates to $3,181 per operator hired. Applicant Screening Following the interviews, approximately half of the appli- Veolia Transportation, Baltimore, MD cants were dropped from the process, leaving 208 applicants for whom screening is conducted. Screening consists of review- Introduction ing the DMV record brought to the interview by the applicant Veolia Transportation is the largest contractor in Balti- and then conducting criminal background checks and a drug more for the MTA's ADA Paratransit program, called Mobil- testing for each applicant. The criminal background checks ity. For this program, Veolia operates 160 revenue vehicles cost $30.50 each. The drug testing costs $130 each. Together, with 213 full- and part-time vehicle operators. these expenses total $160.50 per applicant, which when mul- Veolia operators receive an $8.00 per hour training wage, tiplied by the 208 applicants yields an annual total direct cost and a $10.25 starting wage. Operators are also eligible for an of $33,384. Staff labor to process the checks and drug test extra $1.25 per hour that is paid each pay period if they have results was not reported. The reported cost per applicant perfect attendance (no unscheduled call-outs or tardiness) screened works out to $161. The screening cost per operator during the period. Fringe benefits include 1 week of paid vaca- is $303. tion to start and health care coverage (with a 25% employee contribution for individual or family coverage). Teams of Training operators are also eligible to earn performance bonuses that can be up to $375 per operator every 3 months (described in As a result of the screening process, the number of appli- more detail in Chapter 8). Veolia also offers unlimited $250 cants who are selected to be trained is winnowed down from referral bonuses, paid after the new hire completes 90 days on 208 to 202, a reduction of only 6 applicants. the job. Veolia reported annual training costs at $129,000. An addi- During this past year, Veolia received 1,800 operator appli- tional $193,920 in operator trainee wages was based on cations as a result of its recruitment efforts. Of these, 415 (23%) 24,240 hours multiplied by a wage rate of $8.00. No additional were interviewed. As a result of the interviews, the applicant direct expenses were reported.