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August 2010 TRANSIT COOPERATIVE RESEARCH PROGRAM Sponsored by the Federal Transit Administration Responsible Senior Program Officer: Gwen Chisholm Smith Research Results Digest 96 International Transit Studies Program Report on the Fall 2009 Mission MANAGING INCREASING RIDERSHIP DEMAND This TCRP digest summarizes the mission performed October 31 to November 14, 2009, under TCRP Project J-03, "International Transit Studies Program." This digest includes transportation information on the organizations and facilities visited. It was prepared by Harrington-Hughes & Associates, Inc., and is based on reports filed by the mission participants. INTERNATIONAL TRANSIT including a senior official designated as the STUDIES PROGRAM group spokesperson. Transit organizations across the nation are contacted directly and The International Transit Studies asked to nominate candidates for participa- Program (ITSP) is a part of the Transit tion in the program. Nominees are screened Cooperative Research Program (TCRP), by committee, and the TCRP Project J-03 authorized by the Intermodal Surface Oversight Panel endorses all selections. Transportation Efficiency Act of 1991 and Members are appointed to the study team reauthorized, in 2005, by the Safe, Account- based on their depth of knowledge and able, Flexible, Efficient Transportation experience in transit operations, as well as Equity Act. TCRP is managed by the Trans- for their demonstrated advancement poten- C O N T E N T S portation Research Board (TRB) of the tial to executive levels of the public trans- International Transit Studies Program, 1 National Academies, and is funded annu- portation industry. Travel expenses for ITSP ally by a grant from the Federal Transit participants are underwritten by TCRP Proj- About This Digest, 2 Administration (FTA). ITSP is managed ect J-03 funding. Introduction, 2 by Harrington-Hughes & Associates, Inc., Each mission abroad focuses on a theme Transit System Overview and Planning, 2 under a contract to the National Academies. that encompasses a topic of concern in pub- ITSP assists in the professional devel- lic transportation. Cities are selected Organizational Structure, 5 opment of transit managers, planners, and according to their ability to demonstrate Increases in Ridership, 7 others charged with public transportation leading-edge strategies and approaches to Service Delivery, 9 responsibilities. ITSP carries out its man- public transportation issues and challenges, Service Optimization, 14 date by offering transportation profession- as reflected in the study mission's overarch- Customer Experience, 18 als practical insight into global public ing theme. Revenue Sources and transportation operations. The program The members of each study team are Funding Mechanisms, 20 affords the opportunity for them to visit and fully briefed prior to departure. The inten- Conclusion, 23 study exemplary transit operations outside sive, professionally challenging, 2-week Appendix A--Study Mission the United States. mission has three objectives: to afford team Team Members, 28 Two ITSP study missions are conducted members the opportunity to expand their Appendix B--Host Agencies, 28 each year, usually in the spring and fall, network of domestic and international pub- Appendix C--Abbreviations, 29 and are composed of up to 14 participants, lic transportation peers, to provide a forum