Developing an Airport Performance-Measurement System (2010)

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1. Harry P. Hatry. Performance Measurement: Getting Results, 1st ed. Urban Institute Press, Washington, DC, 1999, 3. 2. Ricondo & Associates, Booz Allen Hamilton, Inc., George Mason University, and National Service Research. ACRP Report 20: Strategic Planning in the Airport Industry. Transportation Research Board of the National Academies, Washington, DC, 2009, 6. 3. Drucker, P. The Practice of Management. Harper, New York, 1954. 4. Kaplan, R. S. and D. P. Norton. “The Balanced Scorecard—Measures that Drive Performance.” Harvard Business Review (January–February), 1992, 71–79. 5. AMR Newsletter, 2/14/05, www.adamsmediaresearch.com. 6. Performance-Based Management Special Interest Group. The Performance-Based Management Handbook: A Six-Volume Compilation of Techniques and Tools for Implementing the Government Performance and Results Act of 1993 (GPRA). U.S. Department of Energy and Oak Ridge Associated Universities, September 2001. Available at http://www.orau.gov/pbm/pbmhandbook/pbmhandbook.html. 7. Ibid. 8. Ibid. 9. International Civil Aviation Organization. Airport Economics Manual (ICAO Document 9562), 2nd ed., (2006). Available at http://www.icao.int/icaonet/dcs/9562/9562_en.pdf. 10. http://www.managementhelp.org/np_progs/np_mod/org_frm.htm. 11. http://www.performanceweb.org/ 12. http://sydstewart.com/balancedscorecard.htm. 13. http://www.balancedscorecard.org/BSCResources/TheNineStepstoSuccess/tabid/58/Default.aspx. 14. http://www.quality.nist.gov/. 15. Ricondo & Associates, Booz Allen Hamilton, Inc., George Mason University, and National Service Research. ACRP Report 20: Strategic Planning in the Airport Industry. Transportation Research Board of the National Academies, Washington, DC, 2009. 16. Ibid. 17. ACI International. Airport Benchmarking to Maximise Efficiency. July, 6, 2006. Available at http://www.aci asiapac.aero/aci/aci/file/Press%20Releases/Airport%20Benchmarking%20to%20Maximize%20Efficiency_ final.pdf. 18. Ricondo & Associates, Inc., Booz Allen Hamilton, Inc., George Mason University, and National Service Research. ACRP Report 20: Strategic Planning in the Airport Industry. Transportation Research Board of the National Academies, Washington, DC, 2009, 58. 19. Tampa International Airport. Standard Operating Procedures for the Administration of the Performance Management Program, 2.0, Purpose, 1. 20. http://www.performanceweb.org/ 21. Performance-Based Management Special Interest Group. “Volume 4: Collecting Data to Assess Perfor- mance” of The Performance-Based Management Handbook: A Six-Volume Compilation of Techniques and Tools for Implementing the Government Performance and Results Act of 1993 (GPRA). U.S. Department of Energy and Oak Ridge Associated Universities, September 2001. Available at http://www.orau.gov/pbm/ pbmhandbook/pbmhandbook.html. 22. Thackray, J. “Feedback for Real.” Gallup Management Journal, March 15, 2001. 23. http://www.performanceweb.org/. 24. Metropolitan Airports Commission. Strategic Plan 2008–2012. Available online at http://metroairports.org/ mac/docs/strategic/2008–2012_strategic_plan.pdf. 129 Endnotes

25. International Civil Aviation Organization. Airport Economics Manual (ICAO Document 9562), 2nd ed. Montreal, Canada, 2006. Available at http://www.icao.int/icaonet/dcs/9562/9562_en.pdf. 26. International Civil Aviation Organization. Report of the Conference on the Economics of Airports and Air Navigation Services (ICAO Document 9908), Montreal, Canada, 2008. Available at http://www.icao.int/ceans/ Docs/Doc9908_en.pdf. 27. International Civil Aviation Organization. Airport Economics Manual (ICAO Document 9562), 1st ed., 1991, Montreal, Canada. Available at http://www.icao.int/icao/en/atb/arfm/d9562_en.pdf. 28. International Civil Aviation Organization. Report of the Conference on the Economics of Airports and Air Nav- igation Services (ICAO Document 9908), Montreal, Canada, 2008. Available at http://www.icao.int/ceans/ Docs/Doc9908_en.pdf. 29. International Civil Aviation Organization. ICAO’s Policies on Charges for Airports and Air Navigation Services (ICAO Document 9082), Montreal, Canada, 2008. Available at http://www.icao.int/icaonet/dcs/9082.html. 30. ACI-NA Finance Committee, Strategic Planning and Performance Measurement Group. “ACI-NA Bench- marking Survey,” ACI-NA, Washington, DC. 31. National Association of State Budget Officers. Budget Processes in the States. Washington, DC, Summer 2008. Available at http://www.nasbo.org/LinkClick.aspx?fileticket=AaAKTnjgucg=&tabid=80 130 Endnotes