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References ACI, 2009. Worldwide Airport Traffic Statistics, December 2008, March 13, 2009. IATA, 2007. CUSS Recommended Practice 1706c Version 1.1. May 17, 2007. IATA, 2008. Simplifying the Business: Delivering Industry Change, Fact Sheet. http://www.iata.org/whatwedo/stb/ Documents/StB_factsheet.pdf. [Accessed January 13, 2010.] IATA, 2009. BCBP Vertical Campaign for Airports: BCBP Airports Plans Towards 100% StB Phase 9--Final Report, June 18, 2009. http://www.iata.org/whatwedo/stb/Documents/BCBP%20Airports%20Phase%209%20 Campaignv5.pdf. [Accessed February 24, 2010.] IATA, 2010. CUSS Airport Ready Interactive Map, February 25, 2010. http://www.iata.org/whatwedo/stb/maps/ Pages/cuss.aspx [Accessed June 9, 2010.] Transportation Research Board, 2008. ACRP Synthesis 8: Common Use Facilities and Equipment at Airports. Transportation Research Board of the National Academies, Washington, D.C. http://onlinepubs.trb.org/ onlinepubs/acrp/acrp_syn_008.pdf. Transportation Research Board, 2010. ACRP Report 25: Airport Passenger Terminal Planning and Design, Vol. 1: Guidebook and Vol. 2: Spreadsheet Models and User's Guide. Transportation Research Board of the National Academies, Washington, D.C., http://onlinepubs.trb.org/onlinepubs/acrp/acrp_rpt_025v1.pdf (Vol. 1); http://onlinepubs.trb.org/onlinepubs/acrp/acrp_rpt_025v2.pdf (Vol. 2). Alphabetical List of Documents Analyzed in Appendix A Air France, 2009. Air France Baggage Tracking, Press Release, August 17. Airport Consultants Council, 2008. Airport Information Technology & Systems (IT&S): Best Practices Guidelines for the Airport Industry, July. Airport Consulting, 2009. Passenger Processing--Extending the Self Service Experience, Spring. ARINC, 2009. Self-ServTM Kiosks.* BagDrop systems BV, 2008. BagDrop, Brochure. BagDrop system BV, 2008. BagDrop, Presentation. Barich, F., 2008. Self-tagging & Bag Drop Off--Airline Survey, Preliminary Findings, Presentation, ACI BIT Working Group, April 30. Bartsch International, 2009. Increase Airport Capacity with RFID Baggage Handling and Self Service Checked Baggage Kiosks: Previous Problems, Future Opportunities, Presentation, Airportshow, Dubai 2009. BBC News, 2008. Swedish Woman in Airport Muddle, August 28. Beca Applied Technologies Ltd., 2009. Lean Six Sigma Pilot Project--Arrivals, June 11. Brock Solutions, 2008. Aroport de Montral Expands Self Check-in Services First-of-Its-Kind Common Use Self- Serve Kiosk (CUSSK) Operation in North America. Brock Solutions, 2008. Smart Drop for Passenger Processing--Rapid Passenger Common Bag Drop Solution. Department for Transport, 2009. Operational Procedures for Self Service Hold Baggage Tagging at Airports Where Identification of Hold Baggage is Undertaken by Automated Means, Protocol, May 5. *The Transportation Research Board, the National Research Council, and the Federal Aviation Administration (sponsor of the Airport Cooperative Research Program) do not endorse products or manufacturers. Trade or manufacturers' names appear herein solely because they are considered essential to the clarity and completeness of the project reporting. 41

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42 Guide to the Decision-Making Tool for Evaluating Passenger Self-Tagging Hiscox, R., 2008. Aroports de Montral: Common Baggage Drop Off and Self-tagging Case Study, Presentation, Airports Council North America, April 30. Hoed, J., 2009. Added Value Service Oriented Architecture in an Airport Environment Amsterdam Airport Schiphol, Presentation, Schiphol Group, Barcelona, November. IATA, 2007. Common Use Baggage Drop (CUBD) Requirements. IATA, 2009. FT BRG Standards Criteria. IATA, 2010. Recommended Practice 1701f, Self Service Baggage Process. IATA, 2008. Simplifying the Business (StB) Fast Travel Programme--Pilot Report. IATA, 2006. IATA RP 1800, Baggage Process Description for Self-Service Check-in (Draft), Process Subgroup (PSG)--IATA Baggage Working Group; LH, AF, AC, BAA; Schiphol Airport, SITA, ULTRA Electronics, November. IATA, 2008. Fast Travel Campaigns for Airlines and Airports: StB Phase 9--Final Report, Presentation, May 10. IATA, 2008. Fast Travel Programme: Cost Benefit Analysis--September. IATA, 2008. Fast Travel Update--November 2008, Presentation. IER, 2009. Treat Your Customers! Self-Service Bag Drop. Siemens, 2007. Reliability Saves Time and Money and Enhances Security--Baggage Handling Systems. Transport Canada, 2009. Self-Serve Baggage Tagging for Air Travelers Starts July 1, 2009, June 25. U.K. Civil Aviation Authority, 2009. The Through Airport Passenger Experience: An Assessment of the Passenger Experience and Airport Operations at Heathrow, Gatwick, Stansted and Manchester Airports. Vancouver International Airport, 2007. Domestic Departure: Air Canada Self Baggage Tag Kiosks Survey Results, Presentation, August. Vanderlande Industries, 2007. Baggage Handling Systems. WestJet, 2009. YUL Self-Tagging Modeling Results, April 15. Industry Reference Documents on Self-Tagging ACRP Report 10 Innovations for Airport Terminal Facilities, Transportation Research Board of the National Acade- mies, Washington, D.C., 2008. [Available online: http://onlinepubs.trb.org/onlinepubs/acrp/acrp_rpt_010.pdf.] ACRP Report 25: Airport Passenger Terminal Planning and Design, Vol. 1: Guidebook and Vol. 2: Spreadsheet Models and User's Guide, Transportation Research Board of the National Academies, Washington, D.C., 2010. [Available online: Volume 1: http://onlinepubs.trb.org/onlinepubs/acrp/acrp_rpt_025v1.pdf; Volume 2: http://onlinepubs.trb.org/onlinepubs/acrp/acrp_rpt_025v2.pdf.] ACRP Report 31: Innovative Approaches to Addressing Aviation Capacity Issues in Coastal Mega-regions, Trans- portation Research Board of the National Academies, Washington, D.C., 2010. [Available online: http://onlinepubs.trb.org/onlinepubs/acrp/acrp_rpt_031.pdf.] IATA 1008, Glossary of Commonly Used Air Passenger Terms. IATA 1706, Functional Specification for Standard Departure Control System. IATA 1706e, Paper Specifications Documents to be Printed by a General Purpose Printer (GPP) in a Common Use Self-Service (CUSS) Kiosk. IATA 1724, General Conditions of Carriage (Passenger and Baggage). IATA 1740a, Form of Interline Baggage Tag. IATA 1796, Baggage System Interface. IATA. Recommended Practice 1701f, Self Service Baggage Process. IATA. Recommended Practice 1740c, Radio Frequency Identification (RFID) Specifications for Interline Baggage. IATA. Recommended Practice 1745, Baggage Service Messages. IATA. Recommended Practice 1797, CUPPS (umbrella for AIDX, CUSS). IATA. Recommended Practice 1800, Baggage Process Description for Self-Service Check-in (Draft).