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Background 11
decision-making processes described in the Resource Guide. It includes transit agencies that
started as ADA paratransit service providers and later added HST or other paratransit services
to their service structure.
· Model #3: General Public Dial-A-Ride + ADA Paratransit Service
Public dial-a-ride services that operate in coordination with ADA paratransit service
(or serve "would-be" ADA customers). This example includes a coordinated system of local
dial-a-ride service providers that have been expanded to include ADA paratransit in commingled
services.
· Model #4: Two-Tiered ADA Paratransit Service
ADA paratransit service providers that offer enhanced demand response services
outside the ADA service area. The research found several transit providers that consider their
provision of ADA-type paratransit service beyond the required 3/4-mile fixed route corridors
to be "commingled" services. Under this model, transit agencies are basically providing
ADA paratransit service beyond the minimum service required by the ADA and not truly
commingling riders. Although not the focus of this report, this model is what some agencies
labeled "commingled" and it was included in the review.
Transit agencies considering whether to commingle passengers today would most likely
identify with Model #2, which was the intended focus for this Resource Guide.
Resource Guide Approach
The core features of the Resource Guide are two decision-making flow charts designed for use
by fixed route public transit agencies wishing to explore whether and how to commingle ADA
paratransit and non-ADA paratransit riders. The flow charts are presented and discussed within
two sections in this Resource Guide:
· Section 1: Planning Decision Process
· Section 2: Operations Decision Process
Section 3 of the Resource Guide highlights the lessons learned from this project.
Supplemental information is included in several appendices including a summary of the
results of the transit agency survey that was conducted at the onset of this project (Appendix A),
a summary of the case study findings (Appendix B), and highlights from the reference review
(Appendix C).
