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References Easter Seals Project ACTION (ESPA). Transportation by the Numbers: Getting the Most Out of Human Service Transportation, Understanding Costs, Benefits, and Opportunities. http://projectaction.easterseals.com/site/ DocServer/Transportation_by_the_Numbers.pdf?docID=48083 Accessed September 20, 2010. GAO (U.S. General Accounting Office). Transportation Coordination: Benefits and Barriers Exist, and Planning Efforts Progress Slowly (GAO/RCED-00-1). Washington, DC, October 1999. GAO (U.S. Government Accountability Office). Transportation-Disadvantaged Populations: Federal Agencies Are Taking Steps to Assist States and Local Agencies in Coordinating Transportation Services (GAO-04-420R). Washington, DC, February 2004. GAO (U.S. Government Accountability Office). Transportation-Disadvantaged Seniors, Efforts to Enhance Senior Mobility Could Benefit from Additional Guidance and Information (GAO-04-971). Washington, DC, August 2004. GAO (U.S. General Accounting Office). Transportation-Disadvantaged Populations: Some Coordination Efforts Among Programs Providing Transportation Services, but Obstacles Persist (GAO-03-697). Washington, DC, June 2003. Gerty, R. TCRP Synthesis of Transit Practic 60: Practices in No-Show and Late Cancellation Policies for ADA Paratran- sit. Transportation Research Board of the National Academies, Washington, DC, 2005. KFH Group and A-M-M-A. TCRP Report 70: Guidebook for Change and Innovation at Rural and Small Urban Transit Systems. Transportation Research Board of the National Academies, Washington, DC, 2001. KFH Group, Inc., et al. TCRP Report 124, Guidebook for Measuring, Assessing, and Improving Performance of Demand-Response Transportation. Transportation Research Board of the National Academies, Washington, DC, 2008. Kittelson and Associates et al. TCRP Report 88: A Guidebook for Developing a Transit Performance-Measurement System. Transportation Research Board of the National Academies, Washington, DC, 2003. Multisystems, Inc. Innovative Practices in Paratransit Services. Easter Seals Project Action, Washington, DC, 2002. National Transit Institute (NTI). Comprehensive ADA Paratransit Eligibility (two-day course). http://www. ntionline.com/CourseInfo.asp?CourseNumber=FP011. Accessed September 20, 2010. Rosenbloom, S., and Lave, R. Some Heretical Ways to Increase Revenues and Reduce Costs in ADA Paratransit Services. In Workshop Proceedings: Solving ADA Paratransit Problems: How to Cope with Reality. Trans- portation Research Board and the Roy P. Drachman Institute, University of Arizona, Tucson, Arizona, May 2729, 1993. Science Applications International Corporation (SAIC). Mobility Services for All Americans Phase 2 Foundation Research Final Report. U.S. DOT ITS Joint Program Office, Washington, DC, 2005. Spielberg, F., et al. TCRP Report 95: Traveler Response to Transportation System Changes. Transportation Research Board of the National Academies, Washington, DC, 2004. Sundeen, M., et al. Coordinated Human Services Transportation: State Legislative Approaches. National Conference of State Legislatures, Washington, DC, January 2005. 51