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Abbreviations and Acronyms AAA Area Agencies on Aging ACCESS ACCESS Transportation Systems (Allegheny County, Pennsylvania) ACD Automatic Call Distribution ADA Americans with Disabilities Act of 1990 AHCA Agency for Health Care Administration (Florida) APTA American Public Transportation Association ARC Association of Retarded Citizens ASI Access Services, Inc. AT Assistive technologies AVL Automatic vehicle location AVTA Antelope Valley Transit Authority (Lancaster, California) BTA Brevard Transit Authority (Brevard County, Florida) CARTA Chattanooga Area Regional Transportation Authority CASD Computer assisted scheduling/dispatch CATS Charlotte Area Transit Service CATS Consolidated Agencies Transportation System (Florida) CCAM Federal Interagency Coordinating Council on Access and Mobility CCRTA Cape Cod Regional Transit Authority (Cape Cod, Massachusetts) CFR Code of Federal Regulations CRRAFT Client Referral, Ridership, and Financial Tracking System (New Mexico) CTA Chicago Transit Authority CTAA Community Transportation Association of America CTC Community Transportation Coordinator DAR Dial-a-Ride DAST Delaware Administration for Specialized Transportation DelDOT Delaware Department of Transportation DOAP Downstate Operating Assistance Program (Illinois) DTC Delaware Transit Corporation (Wilmington, Delaware) EBT card Electronic Benefits Transfer card ESL English as a second language ESPA Easter Seals Project ACTION FTA Federal Transit Administration GAO Government Accountability Office (formerly General Accounting Office) GIS Geographic Information Systems HST Human service transportation ICCT Illinois Interagency Coordinating Committee on Transportation IDOT Illinois Department of Transportation ITS Intelligent transportation systems 52

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Abbreviations and Acronyms 53 IVR Interactive voice recognition JARC Job Access and Reverse Commute JPA Joint Powers Authority JPO U.S. DOT Joint Program Office JTA Jacksonville (Florida) Transit Authority LTD Lane Transit District MDC/MDT Mobile data computer/Mobile data terminal Metro Waukesha Metro Transit (Waukesha, Wisconsin) MOU Memorandum of Understanding MSAA Mobility Services for All Americans MTM Medical Transportation Management (St. Louis, Missouri) NCD National Council on Disability NEMT Non-Emergency Medical Transportation (i.e., Medicaid) NTD National Transit Database NTI National Transit Institute OAA Older Americans Act OMB Office of Management and Budget (United States) OTA Ottumwa Transit Authority (Iowa) PARTA Portage Area Regional Transportation Authority (Kent, Ohio) PASS Passenger Adaptive Suburban Service (Grand Rapids, Michigan) PennDOT Pennsylvania Department of Transportation RTA Regional Transportation Authority (Chicago/Northeastern Illinois) RTAP Rural Transit Assistance Program RTP Regional Transportation Program (Portland, Maine) SCAT Space Coast Area Transit (Cocoa, Florida) SEPTA Southeastern Pennsylvania Regional Transportation Authority (Philadelphia) SIP Systems Implementation Plan SMTD Springfield Mass Transit District (Illinois) SRP Shared-Ride Program (Pennsylvania) TARC Transit Authority of River City (Louisville, Kentucky) TCRP Transit Cooperative Research Program TD Transportation Disadvantaged (often identified with the Florida TD Program) TDA Transportation Development Act (California) TMA Transportation Management Association TRB Transportation Research Board U.S. DOT U.S. Department of Transportation UWR United We Ride VMT Vehicle miles traveled Votran Volusia Transit Company (South Daytona, Florida)