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OCR for page 109
Chapter 15: Developing Knowledge Management Systems Comprehensive knowledge management systems are necessary to capture critical institutional data and are considered one of the key components to an organization's continued success. In this chapter, we present challenges, strategies, and workforce practices related to "Developing Knowledge Management Systems." Exhibit 15-1 provides a snapshot of the chapter. Exhibit 15-1 Snapshot of Chapter 15 Chapter Road Map Concept and Definition Workforce Challenges................110 Lack of Knowledge Transfer Fleeting Institutional Knowledge Industry Strategies..................110 Create People-Focused Knowledge Management Systems Implement Communities of Practice Workforce Practices................111 Virginia DOT Knowledge Management Program Cutting-edge transportation organizations are developing strategies to address the need for capturing institutional knowledge. Definition of Developing Knowledge Management Systems: Involves practices that help organizations better manage the sharing and documentation of institutional and job knowledge within transportation organizations. Workforce Pipeline Target Area Target Career Stages Comm. 4 year Graduate Entry-Level Mid-Career Senior K-12 Retirees Colleges Colleges Schools Staff Staff Leaders TRANSPORTATION WORKFORCE PIPELINE Developing Knowledge Management Systems Chapter 15 Target Area 109