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18 Strategies to Attract and Retain a Capable Transportation Workforce
2.6 Volume II: Supplemental Materials
The files for Volume II are located on the TRB website at http://trb.org/Main/Blurbs/164747.aspx and
present supplemental material related to the 15 recruitment and retention practices previously discussed.
The materials provide in-depth information related to the real-world, innovative recruitment and retention
practices that are referenced in the following guidebook chapters. These programs are being used by
transportation agencies as well as organizations in related fields facing similar workforce challenges. The
materials are designed to provide readers with detailed information related to implementing the example
workforce strategies discussed within each guidebook chapter. Specifically, Volume II provides full case
studies and one- to two-page summaries of example workforce practice. These two resources are
described below.
Full Case Studies. The full case studies presented in Volume II expand upon the case study summaries
provided in each of the remaining Volume I chapters. (See Exhibit 2-5 for a full list of case study
programs.) The information presented in the full case studies is organized into six broad topic areas:
Organizational and Interviewee Background Information
Practice Background
Implementation
Maintenance
Transferability
Conclusion
Exhibit 2-6 displays the organization scheme found within each case study. These case studies are
designed to allow agencies to learn more about each notable workforce practice and give them valuable
information necessary to implement a similar practice in their own agency.
Exhibit 2-6
Case Studies Organization Scheme
Organizational and Interviewee Background Information
Interviewee(s) Position(s) and Responsibilities
Organizational Personnel Size
Organizational Workforce Demographics
Practice Background
Practice Summary
Name and Acronym
Goals and Purpose
Issue(s) the Practice Originally Intended to Address
Current Recruitment and Retention Challenges
Criteria Used and Data Collected to Realize Condition/Severity of the
Problem
Anticipated Results of Practice Implementation
Actual Results of Practice Implementation
Benefits from Practice
Alleviated Workforce Issues
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Using the Guidebook 19
Exhibit 2-6 (Continued)
Case Studies Organization Scheme
Implementation
Implementation Leader
Achieving Organizational Buy-In
Level of Buy-In Obtained
Communication to Employees
Training to Familiarize Employees
Tools to Facilitate Delivery
Time to Implement Practice
Implementation Costs
Documentation of Practice Implementation, Maintenance and/or Success
Maintenance
Length of Practice Existence
Participants
Target Job Type
Target Audience
Reaction from Employees
Positive Reactions
Negative Reactions
Criteria Used to Evaluate Strengths and Weaknesses
Evaluation Results, Reasons for Success/Failure, and Recommended Criteria
Practice Results
Impact on Agency Operational and Maintenance Performance
Pros of Practice
Cons of Practice
Contextual or External Factors Impacting Success
Factors Facilitating Success
Factors Inhibiting Success
Transferability
Temporary vs. Long-Term Solution
Usefulness in Various Economies
Impact of Future Transportation Trends on Practice Success
Transferability to Other Organizations
Documentation Available to Other Organizations
Conclusion
Lessons Learned and Recommendations
Practice Innovativeness
Practice Website
Contact Information
Note: Some case studies may not include every heading or subheading due to the inability to
collect some information for a case study.
