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18 Strategies to Attract and Retain a Capable Transportation Workforce 2.6 Volume II: Supplemental Materials The files for Volume II are located on the TRB website at http://trb.org/Main/Blurbs/164747.aspx and present supplemental material related to the 15 recruitment and retention practices previously discussed. The materials provide in-depth information related to the real-world, innovative recruitment and retention practices that are referenced in the following guidebook chapters. These programs are being used by transportation agencies as well as organizations in related fields facing similar workforce challenges. The materials are designed to provide readers with detailed information related to implementing the example workforce strategies discussed within each guidebook chapter. Specifically, Volume II provides full case studies and one- to two-page summaries of example workforce practice. These two resources are described below. Full Case Studies. The full case studies presented in Volume II expand upon the case study summaries provided in each of the remaining Volume I chapters. (See Exhibit 2-5 for a full list of case study programs.) The information presented in the full case studies is organized into six broad topic areas: Organizational and Interviewee Background Information Practice Background Implementation Maintenance Transferability Conclusion Exhibit 2-6 displays the organization scheme found within each case study. These case studies are designed to allow agencies to learn more about each notable workforce practice and give them valuable information necessary to implement a similar practice in their own agency. Exhibit 2-6 Case Studies Organization Scheme Organizational and Interviewee Background Information Interviewee(s) Position(s) and Responsibilities Organizational Personnel Size Organizational Workforce Demographics Practice Background Practice Summary Name and Acronym Goals and Purpose Issue(s) the Practice Originally Intended to Address Current Recruitment and Retention Challenges Criteria Used and Data Collected to Realize Condition/Severity of the Problem Anticipated Results of Practice Implementation Actual Results of Practice Implementation Benefits from Practice Alleviated Workforce Issues

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Using the Guidebook 19 Exhibit 2-6 (Continued) Case Studies Organization Scheme Implementation Implementation Leader Achieving Organizational Buy-In Level of Buy-In Obtained Communication to Employees Training to Familiarize Employees Tools to Facilitate Delivery Time to Implement Practice Implementation Costs Documentation of Practice Implementation, Maintenance and/or Success Maintenance Length of Practice Existence Participants Target Job Type Target Audience Reaction from Employees Positive Reactions Negative Reactions Criteria Used to Evaluate Strengths and Weaknesses Evaluation Results, Reasons for Success/Failure, and Recommended Criteria Practice Results Impact on Agency Operational and Maintenance Performance Pros of Practice Cons of Practice Contextual or External Factors Impacting Success Factors Facilitating Success Factors Inhibiting Success Transferability Temporary vs. Long-Term Solution Usefulness in Various Economies Impact of Future Transportation Trends on Practice Success Transferability to Other Organizations Documentation Available to Other Organizations Conclusion Lessons Learned and Recommendations Practice Innovativeness Practice Website Contact Information Note: Some case studies may not include every heading or subheading due to the inability to collect some information for a case study.