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Guidebook Introduction 5 The results of these three tasks were used to create this guidebook. 1.3 Overview of Remaining Guidebook Chapters This guidebook is a tool that transportation HR managers and hiring professionals can use to improve the recruitment and retention of qualified employees in their organizations. Using the aforementioned methodology, the research team identified 15 categories of viable strategies that aid in the recruitment and retention of capable staff. The guidebook is organized by these recruitment and retention categories (i.e., one chapter for each). Within each chapter, practical tools are presented for completing each strategy. As such, the remaining sections of the guidebook consist of the following chapters: Chapter 2: Using the Guidebook Chapter 3: Developing Future Applicant Skills Chapter 4: Increasing the Number of Applicants Chapter 5: Screening Applicants Chapter 6: Promoting Existing Staff Chapter 7: Branding the Organization/Industry Chapter 8: Reducing Voluntary Turnover Chapter 9: Anticipating & Managing Performance Issues Chapter 10: Developing Internal Staff Skills Chapter 11: Improving Culture/Climate Chapter 12: Leadership Development Chapter 13: Job Classification and Design Chapter 14: Succession Planning Chapter 15: Developing Knowledge Management Systems Chapter 16: Restructuring Benefits & Compensation Chapter 17: Work-Life Balance Specifically, Chapters 3 through 17 within the guidebook provide information on workforce challenges, industry strategies, and detailed descriptions of the most noteworthy practices within each of 15 recruitment and retention categories.