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OCR for page 5
Guidebook Introduction 5
The results of these three tasks were used to create this guidebook.
1.3 Overview of Remaining Guidebook Chapters
This guidebook is a tool that transportation HR managers and hiring professionals can use to improve the
recruitment and retention of qualified employees in their organizations. Using the aforementioned
methodology, the research team identified 15 categories of viable strategies that aid in the recruitment and
retention of capable staff. The guidebook is organized by these recruitment and retention categories (i.e.,
one chapter for each). Within each chapter, practical tools are presented for completing each strategy. As
such, the remaining sections of the guidebook consist of the following chapters:
Chapter 2: Using the Guidebook
Chapter 3: Developing Future Applicant Skills
Chapter 4: Increasing the Number of Applicants
Chapter 5: Screening Applicants
Chapter 6: Promoting Existing Staff
Chapter 7: Branding the Organization/Industry
Chapter 8: Reducing Voluntary Turnover
Chapter 9: Anticipating & Managing Performance Issues
Chapter 10: Developing Internal Staff Skills
Chapter 11: Improving Culture/Climate
Chapter 12: Leadership Development
Chapter 13: Job Classification and Design
Chapter 14: Succession Planning
Chapter 15: Developing Knowledge Management Systems
Chapter 16: Restructuring Benefits & Compensation
Chapter 17: Work-Life Balance
Specifically, Chapters 3 through 17 within the guidebook provide information on workforce challenges,
industry strategies, and detailed descriptions of the most noteworthy practices within each of 15
recruitment and retention categories.
