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Chapter 8: Reducing Voluntary Turnover Voluntary turnover is often the result of a lack of recognition by the agency of their employees' value to the organization, policies that inhibit growth, and lack of opportunities for advancement. In this chapter, we present challenges, strategies, and workforce practices related to "Reducing Voluntary Turnover." Exhibit 8-1 provides a snapshot of the chapter. Exhibit 8-1 Snapshot of Chapter 8 Chapter Road Map Concept and Definition Workforce Challenges....................61 Short-term Turnover Differences in Job Expectations Better Location Deficiency in Top Management Support Industry Strategies......................61 Remove Obstacles to Employee Growth Reward Citizenship Behaviors Keep Former Employees Close Reward Employees Take Care of Employees Focus on Retention Early and Learn from Many transportation agencies are realizing that Mistakes reducing voluntary turnover is a cost-effective approach to retaining a strong workforce, particularly Workforce Practices.....................63 in challenging economic times. Regional Transportation District (RTD) Champions of Transit Program Definition of Reducing Voluntary Turnover: Missouri DOT Employee Solutions at Involves efforts to monitor and increase employee job Work (SAW) Program satisfaction as well as organizational commitment. Workforce Pipeline Target Area Target Career Stages Comm. 4 year Graduate Entry-Level Mid-Career Senior K-12 Retirees Colleges Colleges Schools Staff Staff Leaders TRANSPORTATION WORKFORCE PIPELINE Reducing Voluntary Turnover Chapter 8 Target Area 60