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Chapter 8: Reducing Voluntary Turnover
Voluntary turnover is often the result of a lack of recognition by the agency of their employees' value to
the organization, policies that inhibit growth, and lack of opportunities for advancement. In this chapter,
we present challenges, strategies, and workforce practices related to "Reducing Voluntary Turnover."
Exhibit 8-1 provides a snapshot of the chapter.
Exhibit 8-1
Snapshot of Chapter 8
Chapter Road Map Concept and Definition
Workforce Challenges....................61
Short-term Turnover
Differences in Job Expectations
Better Location
Deficiency in Top Management Support
Industry Strategies......................61
Remove Obstacles to Employee Growth
Reward Citizenship Behaviors
Keep Former Employees Close
Reward Employees
Take Care of Employees
Focus on Retention Early and Learn from Many transportation agencies are realizing that
Mistakes reducing voluntary turnover is a cost-effective
approach to retaining a strong workforce, particularly
Workforce Practices.....................63 in challenging economic times.
Regional Transportation District (RTD)
Champions of Transit Program
Definition of Reducing Voluntary Turnover:
Missouri DOT Employee Solutions at Involves efforts to monitor and increase employee job
Work (SAW) Program satisfaction as well as organizational commitment.
Workforce Pipeline Target Area
Target Career Stages
Comm. 4 year Graduate Entry-Level Mid-Career Senior
K-12 Retirees
Colleges Colleges Schools Staff Staff Leaders
TRANSPORTATION WORKFORCE PIPELINE
Reducing Voluntary Turnover
Chapter 8 Target Area
60
