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Chapter 10: Developing Internal Staff Skills To effectively address future skill needs, agencies must conduct thorough gap analyses and identify training content and methods to help address those gaps. Developing internal staff skills reduces turnover in a variety of ways. Employees are more likely to remain with the organization when they possess the skills required by job tasks. In this chapter, we present challenges, strategies, and workforce practices related to "Developing Internal Staff Skills." Exhibit 10-1 provides a snapshot of the chapter. Exhibit 10-1 Snapshot of Chapter 10 Chapter Road Map Concept and Definition Workforce Challenges....................75 Speed of Technology Changes in Policy and Technology The Cost of Training Difficulty Providing Sufficient Quality Training Failure to Apply Training Failure to Update Training Industry Strategies......................76 Use Job Rotation Providing opportunities for employee development demonstrates that the organization cares for the Offer Offsite and Higher Education welfare of employees, which helps foster employee Training Opportunities commitment. Offer Certification-Type Programs Definition of Developing Internal Staff Skills: Tailor Training Opportunities to Build Involves identifying training and development content Competency and methods to help address skill gaps in the Use Technology to Support Training workforce. The goal of these efforts is to help organizations provide opportunities for employees to Workforce Practices.....................78 develop professionally. As a result, these practices North Carolina DOT Transportation help to foster employee commitment, reduce turnover, Supervisor Conference and establish a better qualified workforce. Workforce Pipeline Target Area Target Career Stages Comm. 4 year Graduate Entry-Level Mid-Career Senior K-12 Retirees Colleges Colleges Schools Staff Staff Leaders TRANSPORTATION WORKFORCE PIPELINE Developing Internal Staff Skills Chapter 10 Target Area 74