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Chapter 10: Developing Internal Staff Skills
To effectively address future skill needs, agencies must conduct thorough gap analyses and identify
training content and methods to help address those gaps. Developing internal staff skills reduces turnover
in a variety of ways. Employees are more likely to remain with the organization when they possess the
skills required by job tasks. In this chapter, we present challenges, strategies, and workforce practices
related to "Developing Internal Staff Skills." Exhibit 10-1 provides a snapshot of the chapter.
Exhibit 10-1
Snapshot of Chapter 10
Chapter Road Map Concept and Definition
Workforce Challenges....................75
Speed of Technology
Changes in Policy and Technology
The Cost of Training
Difficulty Providing Sufficient Quality
Training
Failure to Apply Training
Failure to Update Training
Industry Strategies......................76
Use Job Rotation Providing opportunities for employee development
demonstrates that the organization cares for the
Offer Offsite and Higher Education welfare of employees, which helps foster employee
Training Opportunities commitment.
Offer Certification-Type Programs
Definition of Developing Internal Staff Skills:
Tailor Training Opportunities to Build
Involves identifying training and development content
Competency
and methods to help address skill gaps in the
Use Technology to Support Training workforce. The goal of these efforts is to help
organizations provide opportunities for employees to
Workforce Practices.....................78 develop professionally. As a result, these practices
North Carolina DOT Transportation help to foster employee commitment, reduce turnover,
Supervisor Conference and establish a better qualified workforce.
Workforce Pipeline Target Area
Target Career Stages
Comm. 4 year Graduate Entry-Level Mid-Career Senior
K-12 Retirees
Colleges Colleges Schools Staff Staff Leaders
TRANSPORTATION WORKFORCE PIPELINE
Developing Internal Staff Skills
Chapter 10 Target Area
74
