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OCR for page 8
8 Strategies to Attract and Retain a Capable Transportation Workforce 2.3 Transportation Workforce Challenges In each chapter of the guidebook, major workforce challenges facing transportation agencies within the topic area under consideration are presented. For the purposes of this guidebook, "challenges" describe the problems and issues organizations are facing around recruitment and retention of staff. An overview of the 49 workforce challenges discussed across all chapters is presented in this section, see Exhibit 2-3. Exhibit 2-3 organizes the challenges into themes. It also indicates where relationships exist between each challenge and the recruitment/retention topics described in this guidebook. Since all of the challenges are related to multiple topics, the exhibit specifies the relationships and the chapter where more information about the challenge can be found using the following symbols: = Indicates primary relationship to recruitment/retention topic. This is the topic where the challenge has the greatest impact. Thus, decision makers should be sure to address this concern in the development of new workforce practices. This symbol also indicates the chapter where additional information about the challenge can be found. x = Indicates a relationship exists between the challenge and the recruitment/retention topic. In other words, the challenge impacts the corresponding recruitment/retention topic in some fashion and should be considered when developing a related program.

OCR for page 8
Exhibit 2-3 Workforce Challenges Matrix Recruitment Topics Retention Topics Ch. 3 Ch. 4 Ch. 5 Ch. 6 Ch. 7 Ch. 8 Ch. 9 Ch. 10 Ch. 11 Ch. 12 Ch. 13 Ch. 14 Ch. 15 Ch. 16 Ch. 17 Developing Internal Staff Anticipating & Managing Increasing the Number of Restructuring Benefits & Promoting Existing Staff Leadership Development Developing Knowledge Job Classification and Organization/Industry Management Systems Screening Applicants Succession Planning Reducing Voluntary Performance Issues Work-Life Balance Developing Future Culture/Climate Applicant Skills Compensation Branding the Applicants Improving Challenges Turnover Design Skills Lack of Planning: Failure to implement recruiting initiatives before a position needs to be filled. Lack of Recruiting x x x x x Process Failure to Adequately Brand x x x x x the Industry Difficult Work Context: Applicants are sometimes not attracted to outdoor, manual labor jobs. Aversion to Manual x x x x x x Outdoor Labor Geographic x x x x Challenges Lack of Flexibility x x x x x x x x x x x x and Autonomy Bureaucratic Hiring x x x x Policies

OCR for page 8
Exhibit 2-3 (Continued) Workforce Challenges Matrix Recruitment Topics Retention Topics Challenges Ch. 3 Ch. 4 Ch. 5 Ch. 6 Ch. 7 Ch. 8 Ch. 9 Ch. 10 Ch. 11 Ch. 12 Ch. 13 Ch. 14 Ch. 15 Ch. 16 Ch. 17 Evolving Workforce Trends: Evolving applicant pools make it difficult to identify top talent. Employee Age, x x x x x x x x x x x x x x Generational Gap National Disasters Creating x x x x x x x x x x Competitive Labor Market Lack of Skilled x x x x Applicants Lack of Diversity x x x x x x x x x x Speed of x x x x x x x Technology Aging Workers and x x x x x x x x x Technology Effect of Economic x x x x Downturn Influx of Younger Workers: Difficulty redesigning jobs and policies that attract Generation Y Different Career x x x x x x x x x x x x x Decision Making High Expectations of x x x x x x x x x x x x x an Employer Lack of Learning x x x x x x x x Opportunities Strong Competition: Better compensation elsewhere draws top applicants. Aggressive Recruiting x x x x x x

OCR for page 8
Exhibit 2-3 (Continued) Workforce Challenges Matrix Recruitment Topics Retention Topics Challenges Ch. 3 Ch. 4 Ch. 5 Ch. 6 Ch. 7 Ch. 8 Ch. 9 Ch. 10 Ch. 11 Ch. 12 Ch. 13 Ch. 14 Ch. 15 Ch. 16 Ch. 17 Aggressive Wage x x x x x x x Competition Competing on x x x x x x Benefits Failure to Invest in x x x Talent Pipeline Leadership Issues: Supervisors do not know how to sell the organization. Interviewing Skills x x x x x Poor Employee x x x x Performance Misperception of Industry: Applicants do not see certain jobs as having career advancement potential. Anti-Public Sector x x x x x Sentiment Misperceptions of x x x x x x x x x x x x x the Job Lack of Workforce x x x x x x x x x x x x Planning Misperceptions of the Advancement x x x x x x x x x x Potential Misperceptions of the Gender/Cultural x x x x x x x x x x x Barriers Applicant Issues: Challenge to know who is legitimately qualified versus who is misrepresenting their qualifications. Difficulty Finding Applicants with In- x x x x x x x x x x Demand Skills

OCR for page 8
Exhibit 2-3 (Continued) Workforce Challenges Matrix Recruitment Topics Retention Topics Challenges Ch. 3 Ch. 4 Ch. 5 Ch. 6 Ch. 7 Ch. 8 Ch. 9 Ch. 10 Ch. 11 Ch. 12 Ch. 13 Ch. 14 Ch. 15 Ch. 16 Ch. 17 Transportation x Issues Impact of Children x x x x Applicant Trust after x x x x x x x x x Layoffs Difficulty Ensuring Continuity of Organizational Resources: Failure to plan for customary turnover within an organization. Lack of Knowledge x x x x x Transfer Lack of Career Path/Succession x x x x x x x x Planning Demanding Work Environment: Retaining employees in manual, outdoor labor jobs. Short-term Turnover x x x x x x x x x x x x x x Public Sector x x x x x x x x x x x x x x Challenges Retaining a Diverse x x x x x x x x x x x x x Workforce Evolving Workforce Structures: Institutional knowledge leaving with retiring employees. Fleeting Institutional x x x x x x Knowledge Changes in Policy x x x x x x x x x x x and Technology Generational Issues: Teamwork between generations is strained by different worldviews. Lack of Organizational x x x x x x x x x x x Commitment Differences in Job x x x x x x x x x x x x x Expectations

OCR for page 8
Exhibit 2-3 (Continued) Workforce Challenges Matrix Recruitment Topics Retention Topics Challenges Ch. 3 Ch. 4 Ch. 5 Ch. 6 Ch. 7 Ch. 8 Ch. 9 Ch. 10 Ch. 11 Ch. 12 Ch. 13 Ch. 14 Ch. 15 Ch. 16 Ch. 17 Tough Competition from Related Industries: Better compensations draws top employees. Better Compensation x x x x x x x x x and Responsibility Better Location x x x x x x x Leadership Issues: Supervisors do not know how to provide customized feedback. Difficulty Choosing x x x x x x x x Leaders Lack of Training for x x x x x x x Leaders/Supervisors Deficiency in Top Management x x x x x x x x x x Support Training Issues: Difficulty designing the right type and amount of training that engages, challenges and retains employees. The Cost of Training x x x x x x x x x Difficulty Providing Sufficient Quality x x x x x x x x x Training Failure to Apply x x x x x x x x Training Failure to Update x x x x x x x x Training