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9. LEP trip information: (Please check any activities that your agency conducts) LEP needs assessment Bi/multilingual drivers Evaluation of agency's language access Bi/multilingual customer service staff activities Multilingual ticket machines Multilingual information on agency Web site Translated recorded announcements Multilingual brochures and signs Symbolic trip information (pictograms) Multilingual telephone services 10. LEP outreach: (Please check any outreach strategies employed by your agency to engage LEP popula- tions during public hearing processes) Return receipt letters Oral translators Signage on buses and shelters Advertising in media that serves LEP Notices to community-based organizations communities serving LEP populations Other Please provide any narrative responses as attachments to the questionnaire. ************************************************************************************* Thank you for your assistance. Upon request, Waite & Associates can send your agency an electronic version of the questionnaire to be completed and returned by email. APPENDIX B--SURVEY RESPONDENTS The following agencies responded to the survey questionnaire: 1. Housatonic Area Regional Transit, CT 23. Miami-Dade Transit, FL 2. Milford Transit District, CT 24. Central Florida Regional Transportation 3. Northeast Transportation Company, Inc., CT Authority, FL 4. Massachusetts Bay Transportation Authority, 25. VOTRAN, FL MA 26. Albany Transit System, GA 5. Cape Ann Transportation Authority, MA 27. Metropolitan Atlanta Rapid Transit Authority, 6. Casco Bay Island Transit District, ME GA 7. Greater Portland Transit District, ME 28. Metra Transit System, GA 8. The Regional Transportation Program, Inc., ME 29. Fayetteville Area System of Transit, NC 9. Manchester Transit Authority, NH 30. Metropolitan Transit Authority, TN 10. New Jersey Transit Corporation 31. Northeast Illinois Regional Commuter Railroad 11. Niagara Frontier Transportation Authority, NY Corporation, IL 12. MTA Bus Company, NY 32. Greater Peoria Mass Transit District, IL 13. Centro of Oneida, Inc., NY (Central New York 33. Greater Lafayette Public Transportation Corp, IN Centro, CNY Centro of Oswego, CYN Centro 34. Ann Arbor Transportation Authority, MI of Oneida, CNY Centro of Cayuga) 35. Bay Metropolitan Transit Authority, MI 14. Ride-On Montgomery County Transit, MD 36. Mass Transportation Authority, MI 15. Lehigh and Northampton Transportation 37. Kalamazoo Metro Transit System, MI Authority, PA (LANTA) 38. City of Detroit DOT, MI 16. Cambria County Transit Authority, PA 39. St. Cloud Metropolitan Transit Commission, 17. Luzerne County Transportation Authority, PA MN 18. Port Authority of Allegheny County, PA 40. Stark Area Regional Transit Authority, OH 19. Greater Lynchburg Transit Company, VA 41. The Greater Cleveland Regional Transit 20. Space Coast Area Transit, FL Authority, OH 21. Gainesville Regional Transit System, FL 42. Laketran, OH 22. Jacksonville Transportation Authority, FL 43. Western Reserve Transit Authority, OH 18

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44. Milwaukee County Transit System, WI 66. North County Transit District, CA 45. City of Waukesha Transit Commission, WI 67. Riverside Transit Agency, CA 46. Pine Bluff Transit, AR 68. Omnitrans, CA 47. Crescent City Connection Division-LA DOT 69. San Mateo County Transit District, CA 48. Dallas Area Rapid Transit, TX 70. San Diego Metropolitan Transit System, CA 49. Mass Transit Department-City of El Paso, TX (FTA response pending; SDMT does not want 50. Island Transit, TX to discuss complaint until response received) 51. Metropolitan Transit Authority of Harris 71. Santa Clara Valley Transportation Authority, County, TX CA 52. City Transit Management Company, Inc., TX 72. Santa Barbara Metropolitan Transit District, CA (Citibus) 73. Santa Cruz Metropolitan Transit District, CA 53. Waco Transit System, TX 74. Simi Valley Transit, CA 54. Columbia Transit, MO 75. City and County of Honolulu DOT Services, HI 55. City Utilities of Springfield, MO 76. Lane Transit District, OR 56. Transit Authority of Omaha, NE 77. Tri-County Metropolitan District of Oregon, OR 57. City of Greeley-Transit Services, CO 78. Salem Area Mass Transit District, OR 58. Pueblo Transit System, CO 79. Kitsap Transit, WA 59. Billings Metropolitan Transit, MT 80. Ben Franklin Transit, WA 60. Missoula Urban Transportation District, MT 81. Pierce County Transportation Benefit Area 61. Regional Public Transportation Authority, AZ Authority, WA 62. City of Phoenix Transit Department, AZ 82. City of Lake Charles--Transit Division, LA 63. City of Arcadia Transit, CA 83. Connecticut DOT, CT 64. Livermore/Amador Valley Transit Authority, 84. JAUNT, Inc., VA (Note request for help on CA determining LEP population numbers; concerns 65. San Francisco Bay Area Rapid Transit District, of rural areas) CA 85. Greater Richmond Transit Company, VA 19

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Transportation Research Board 500 Fifth Street, NW Washington, DC 20001 ISBN 978-0-309-15529-8 90000 Subscriber Categories: Public Transportation Law 9 780309 155298 These digests are issued in order to increase awareness of research results emanating from projects in the Cooperative Research Programs (CRP). Persons wanting to pursue the project subject matter in greater depth should contact the CRP Staff, Transportation Research Board of the National Academies, 500 Fifth Street, NW, Washington, DC 20001. COPYRIGHT INFORMATION Authors herein are responsible for the authenticity of their materials and for obtaining written permissions from publishers or persons who own the copyright to any previously published or copyrighted material used herein. Cooperative Research Programs (CRP) grants permission to reproduce material in this publication for classroom and not-for-profit purposes. Permission is given with the understanding that none of the material will be used to imply TRB, AASHTO, FAA, FHWA, FMCSA, FTA, or Transit Development Corporation endorsement of a particular product, method, or practice. It is expected that those reproducing the material in this document for educational and not-for-profit uses will give appropriate acknowledgment of the source of any reprinted or reproduced material. For other uses of the material, request permission from CRP.