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Proposal and Bid Documents 63 Responding to them can be difficult, and finding resolution sometimes requires the intervention of the Director or Board. See CRP-CD-81 (enclosed herein), Appendix to Chapter 8, Proposal and Bid Documents, for excerpts from the PHX RFP outlining the procedure for appeals. 8.2 Proposal Evaluations 8.2.1 Minimum Qualifications Because of the unique nature of operations on airport property, solicitation documents must explicitly describe the minimum qualifications required of respondents. In some cases, solicita- tions should ensure that these qualifications include some history in an airport environment. See CRP-CD-81 (enclosed herein), Appendix to Chapter 8, Proposal and Bid Documents, for examples that illustrate the varying degrees of qualification required by airport sponsors. See OAK's RFP which mandates some airport experience as part of the overall minimum operational or developer experience and sales requirements. See PHX Wildlife Professional Services Agreement for professional qualifications. 8.2.2 Required Information The evaluation of proposals is simplified if the RFP or bid documents clearly lay out the format each response should take. Separating the response into distinct sections enhances readability and makes it possible to disassemble proposals for disbursement to individual members of the evaluation committee. Submittal Format Typical Sections Included in Proposal Cover Letter Company Background and Management Experience ACDBE Participation Proposed Products and Services Financial Projects Financial Background Management and Operations Plan Exceptions to the Concession Agreement Proposal Bond Executed Proposal Forms and Appendixes See CRP-CD-81 (enclosed herein), Appendix to Chapter 8, Proposal and Bid Documents, for an excerpt from the RDU RFP which defines the submittal sections and submittal forms for the SFO Retail RFP. 8.2.3 Proposal Evaluation Evaluating proposals is often the most challenging part of the process. Transparency is key, and one of the primary goals should be to ensure that no protests are filed in response to the process.