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Building Support 15 Table 3. Agency goals and measures. Benefit from Having Right-of-Way Objective Measure System On-time delivery Percent meeting deadlines The system maintains date stamps on all activities and can monitor critical dates as established in project setup. On-budget delivery Percent on-budget Financial records can be maintained on all By project specified categories of payments and By parcel expenditures. By type of payment Customer satisfaction Qualitative, hard to measure Real-time accessibility by any authorized person to information associated with Responses to queries parcel, owner, person, or business being relocated Real-time status information Streamlined processing of payments Other: Reduce excess Parcels sold The system tracks excess parcels and can property readily classify those suitable for resale. Other: Social justice Demographics of parcel History of all parcels sold is available and owners could be mined for demographic characteristics. showing how your system can improve performance measures and support agency goals. Therefore, it would be in your interest to obtain your agency's goals and measures and establish the appropriate linkages. Of the broadly identified goals--safety, performance, preservation, operations, environment, project delivery, and economics--right-of-way activities fall squarely under project delivery. Table 3 provides some candidates for how the system would improve project delivery as well as other less widely used objectives. As you specify your reporting requirements, identify those that are important to your office and agency and add them to your system requirements. On a more direct scale, your office may also have a series of performance measures that may be reported to the governor, the state transportation commission, oversight board, or other similar group, and the Federal Highway Administration. In addition to the measures listed in Table 3, these can include, but are not limited to, some measure of the following: Right-of-way certifications delivered Parcels under contract Parcels purchased Right-of-way projects closed and delivered within a specified time from construction contract acceptance Quality enhancement Skill development These measures should be included as part of the system design and reporting with explicit linkages as performance measures. Researching Related Efforts At any given time, other operational units and offices across the agency may be expanding or replacing their information management and decision support tools or generating new or improved data. As you move into this process, it is incumbent on you to ensure that you are

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16 Guide for Implementing a Geospatially Enabled Enterprise-wide Information Management System aware of what is occurring to minimize duplication of effort, maximize leveraging these efforts, and ensure that, to the extent possible, your system can communicate with or is interoperable with these other activities, particularly available databases. In most agencies, proceeding with your system will require the approval of the IT department to ensure that this takes place. The sooner you discuss your concept with this office, the better chance you have of proceeding smoothly with minimal delays. Technology changes rapidly and managing information using this changing technology also changes and expands capabilities. For example, the move from desktop computing to operating in the cloud has fundamentally changed how information is handled. (In the cloud or cloud com- puting is Internet-based computing, whereby shared resources, software, and information are provided to computers and other devices on demand from distributed sources.) Knowing the state of the practice will be important to the design of your system and, if you are contracting for services, in the request for quote. You may consider requesting a review or survey of compara- ble systems currently in use by other transportation agencies and/or state agencies. This survey can be performed either in-house or as part of a response to your request for services.