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38 Guide for Implementing a Geospatially Enabled Enterprise-wide Information Management System Will you train with live data and active projects? What resources will you provide to staff: users guides, step-by-step guides, on-line tutorials, full-time help staff? If you phase implementation across the state, you will want to phase the training as well and possibly revise it based on input from the early sessions. Information to include in the training should cover the following: Security requirements, how to set up an account, how to reset passwords, etc. How to maneuver through the system How to search for information User screens including how to get to them Data being entered and any rules or restrictions associated with those data How to generate reports How to use the geospatial tools How to use document management tools Who to contact when users have questions or problems Training Providing adequate training is one of the most often mentioned lessons learned from system implementation reports and presentations. You are asking your staff to do something that they are not familiar with and in many cases to change the way they have done things for several years. It is very important that you provide them with the necessary training so that they are comfortable with the new system. Although you may be tempted to be sparing with the number and length of training sessions, you will probably regret it in the long run. Communication is also critical to the training process. Listening to your staff will assist in making sure that the training is effective. Once you have delivered a training session, solicit feedback and follow up with any problems or concerns that came up during the session.