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The worksheets in Tables 4 and 5 list nine different types of transportation providers, ranging from
large-city transit agencies to nonprofits and other agencies. These tables also list strategies
(described above) that transportation providers and VSOs can adopt to improve the mobility of
veterans. Table 4 identifies the kinds of strategies that can be used to improve the mobility of
individual veterans. This table is probably best filled out on a community-wide basis with entries for
all transportation providers in the community.
Table 5 illustrates some options for expanding transportation services to veterans. These ideas
suggest how transportation providers might reach out to veterans and build a larger customer base.
Transportation providers should find the types of agencies they represent from one of the nine
columns and then review each row to see if they are doing all that they could be doing for veterans.
This table is probably best filled out on a provider by provider basis.
Note that, in order to ensure that transportation services plans are responsive to the needs of local
veterans, a separate needs assessment should be conducted among the local veterans themselves.
SUMMARY
Community transportation providers who are interested in enhancing the mobility of veterans
should use the information in this chapter. In order to enhance veterans' mobility, transportation
providers need to understand which current perceptions concerning veterans' transportation are
valid and which are not. After that step, the strategies that have been shown to be effective at other
sites should be closely examined. To constructively apply strategies that have been effective
elsewhere, it is important to have a full understanding of local resources and programs. Tables 3
through 5 describe how to collect information that will help to enhance trips for veterans and build
connections with organizations now serving veterans.
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Table 4:
HOW TO IMPROVE VETERANS' MOBILITY: HOW TRANSPORTATION AGENCIES CAN ENHANCE THE TRIPS VETERANS TAKE
Strategies for improving
Types of transportation providers
mobility for veterans
Large Small
Human Medical
Transit Transit Volunteer- VA- Non-
Service Taxi Trans-
Agency in Agency based affiliated profit Others
Trans- Contractor portation
Metro in Rural Program Program Agency
portation Provider
Area Area
1. Offer reduced fares to
veterans
2. Offer flat-rate rides to
VAMCs for veterans
3. Institute competitive
contracting
4. Provide dispatching
services for VSOs
5. Work with other agencies
with transportation
programs
6. Provide trips to local
VAMCs
7. Provide feeder service to
VA vans
8. Offer advance scheduled
out of county trips to
VAMCs
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Table 5:
HOW TO IMPROVE VETERANS' MOBILITY: HOW TRANSPORTATION AGENCIES CAN BUILD SERVICES WITH VETERANS
Strategies for building
connections with VSOs Types of transportation providers
Large Small
Medical
Transit Transit Volunteer- VA- Human Non-
Taxi Trans-
Agency in Agency based affiliated Service Trans- profit Others
Contractor portation
Metro in Rural Program Program portation Agency
Provider
Area Area
1. Provide vehicle
acquisition assistance to
VSOs
2. Share resources for driver
training
3. Target marketing efforts
to Veterans
4. Inform VSOs about the
S. 5310 program
