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Chapter 6 NEXT STEPS This research project presents a much more complete picture of veterans' mobility than had previously existed. Still, there are many issues left to be explored or explored in greater depth. This chapter discusses those issues. AN IMPORTANT PRECURSOR The VA has recently increased its attention to transportation services for veterans by establishing a Veterans Transportation Service (VTS) in the Chief Business Office of the Veterans Health Administration and staffing that group. VTS is implementing a transportation initiative that currently supports four pilot demonstration sites and plans to add 22 more sites in FY 2010. These are significant steps because, as shown in the many cases in previous chapters, substantial achievements--including increases in the volume of trips and the cost-effectiveness of those trips-- can be achieved when VSOs and community transportation providers coordinate their efforts. In communities where substantial coordination exists, duplicative operational, administrative, and capital expenses are unnecessary and higher-quality services to veterans are provided more promptly 73