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and to a wider range of destinations. In many instances, transportation services for veterans need not be provided in a separate and distinct manner from those transportation services being provided to other riders, including the elderly, persons with disabilities, and members of the general public. CONDUCT IN-DEPTH CASE STUDIES The case studies that are included in this report should represent thumbnail sketches of sites that deserve substantially greater attention. In addition, there certainly are other sites that deserve case study attention. The new case studies should involve a much greater depth of information, focusing on specific details of costs and outcomes. In-depth visits to a dozen or more sites should be planned. A common framework for examining and reporting on programs involving mobility improvements for veterans should be established for all case studies, including: History: when started, by whom, including which stakeholders Local goals and objectives Current transportation operations: days, times, origins, destinations, trip purposes, wheelchair accessible transportation provided or not, funding sources (including detailed descriptions of who pays for what), and total dollar costs expressed in a common framework of detailed expense categories44 Outputs: numbers of trips, miles, hours of service, persons served by type and number Rider inputs regarding service quality Special features (if any): volunteers, special services, unusual funding sources Outcomes: impacts on veterans' lives, other community impacts Unmet goals and planned improvements Transferability of the lessons of each particular case study to other sites. A key focal point of future efforts should be that of explaining factors that influence the relative levels of success or the factors that inhibit successes. Another focal point should be that of providing sufficiently detailed information to ensure the replicability in other communities of successful innovations that improve the mobility of veterans. 44The required level of cost details is shown in Burkhardt, J., et al. (2011). TCRP Report 144: Sharing the Costs of Human Services Transportation, Transit Cooperative Research Program, Transportation Research Board, The National Academies, Washington, DC. 74