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DEVELOP PROGRAM EVALUATION TOOLS FOR VSO TRANSPORTATION PROGRAMS VSO transportation program managers need appropriate metrics so that they can measure their own programs in a numeric format. They need to know what questions to address, what kind of data to collect, what kinds of analyses to perform, and what kinds of reports to submit. While such procedures are well-established in the transportation community, someone from outside the transportation profession may find it difficult to obtain or understand some of these materials. A handbook of such materials should be developed especially for veterans' service organizations. For example, information presented in TCRP Report 14447 on generating accurate reports of transportation costs and services, which are needed for equitable cost sharing among multiple transportation providers, could be summarized for veterans' service organizations. SUMMARIZE LESSONS LEARNED FROM VA TRANSPORTATION DEMONSTRATION PROJECTS A key next step would be to disseminate the findings from VTS's transportation demonstration projects to the rest of the transportation community as they become available in the next several years. To the extent that these projects demonstrate innovative approaches to meeting the mobility needs of veterans, the lessons that they describe should be widely demonstrated. It is important to remember that VTS's demonstration projects currently focus on improvements to the access to medical care by veterans; to date, they generally exclude other trip purposes. STUDY VETERANS' TRANSPORTATION PROGRAMS IN OTHER COUNTRIES Some people believe that transportation services for veterans in the United States could be improved by studying transportation systems for veterans in other countries. Turkey and Israel have been mentioned several times as countries that have particularly effective transportation programs for their veterans of military service. 47 Ibid. 77