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19 BPMN Diagrams for the L01 Project another process within the two bookends. It is supported by the existing organization and must produce information As previously mentioned, interviews were conducted with sev- that feeds into the evaluation and documentation depicted eral agency representatives about their strategy or process of in Lane 3. operational functions that can affect travel time reliability. The Lane 3: The resulting documentation and evaluation of the processes were then modeled using the BPMN language into process. This is fed by multiple processes and exists without diagrams that could be shared with other agencies. These dia- dependency on the specific case. grams included any combination of the elements described in the previous section and focused on integration points, deci- The process begins in Lane 1 with either a start event or a sion points, and documentation that could be used as exam- meeting that continues into Lane 2. Lane 2 is where the bulk of ples for other agencies. the process takes place. This lane illustrates the tasks involved, Horizontal swim lanes represent the participating agencies any decisions to be made, and complex issues that evolve from or stakeholders involved in the process. All participants in the the process. The sequence flows connecting the events follow process that serve the same functionality are part of the same the path of the process. Lane 2 should be dependent on the pool. Otherwise, a new pool is created displaying the partici- project at hand. Lanes 1 and 3 should be consistent with any pant(s) that has a different functionality than the others. project that is placed in Lane 2. Three vertical swim lanes are used to divide the overall process into three core concentration areas. They are Policy References Level/Organizational Structure, Operations/Specific Process, 1. SHRP 2 L01 Workshop: Integrating Business Processes to Improve and Evaluation/Documentation: Travel Time Reliability. Phoenix, Ariz., May 59, 2009. 2. Object Management Group. Unified Modeling Language. www.omg Lane 1: The organizational structure and policies that are in .org/spec/UML/. Accessed July 19, 2011. place to support the case study and process presented. This 3. Ambysoft. The Agile Unified Process (AUP). could support various processes and is not specific to any unifiedprocess/agileUP.html. Accessed July 19, 2011. 4. Ericsson, M. Business Modeling Practices: Using IBM Rational Unified one particular case. Anything specific to a particular case Process, IBM WebSphere Business Integration Modeler, and IBM should be contained within Lane 2. Rational Rose/XDE. Rational Edge. IBM developerWorks. 2004. www Lane 2: The process specific to a case study that could be extracted and stand alone as a process or be replaced with 04/5634.html. Accessed July 19, 2011.