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9 How programming, infrastructure planning, or resource References planning supports the process or integration; 1. Research and Innovative Technology Administration, U.S. Depart- Where important data or information originates, links, or ment of Transportation. The Department's Congestion Initiative and transfers within the process; Urban Partnership Agreement. Federal Register, Vol. 71, No. 242, Key dependencies among actions (which are critical and 2006, pp. 7580775809. which are secondary); 2. Transportation Research Board. Strategic Highway Research Pro- gram 2: Reliability. Where certain actions are automated or are carried out gram2SHRP2/Pages/Reliability_159.aspx. Accessed July 18, 2011. manually; and 3. Sparx Systems Pty Ltd. The Business Process Model. www.sparxsys Where and how impact on reliability is measured or could Accessed July 18, 2011. be measured, and how agencies view performance mea- 4. Queensland Government Chief Information Office, Department of Public Works. Glossary. sures in relation to reliability. glossary/Pages/index.aspx. Accessed July 18, 2011.