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9 How programming, infrastructure planning, or resource References planning supports the process or integration; 1. Research and Innovative Technology Administration, U.S. Depart- Where important data or information originates, links, or ment of Transportation. The Department's Congestion Initiative and transfers within the process; Urban Partnership Agreement. Federal Register, Vol. 71, No. 242, Key dependencies among actions (which are critical and 2006, pp. 7580775809. which are secondary); 2. Transportation Research Board. Strategic Highway Research Pro- gram 2: Reliability. www.trb.org/StrategicHighwayResearchPro Where certain actions are automated or are carried out gram2SHRP2/Pages/Reliability_159.aspx. Accessed July 18, 2011. manually; and 3. Sparx Systems Pty Ltd. The Business Process Model. www.sparxsys Where and how impact on reliability is measured or could tems.com.au/business_process_model.html. Accessed July 18, 2011. be measured, and how agencies view performance mea- 4. Queensland Government Chief Information Office, Department of Public Works. Glossary. www.qgcio.qld.gov.au/qgcio/resources/ sures in relation to reliability. glossary/Pages/index.aspx. Accessed July 18, 2011.