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The 21st Century Operations-Oriented State DOT. NCHRP Project 20-24 (21). American Association of State Highway and Transportation Officials, Washington, D.C. Mitretek and PB Consult, Inc. 2002. NCHRP Web-Only Document 118, Part II: Incorporating ITS into the Transportation Planning Process: An Integrated Planning Framework. TRB, National Research Coun- cil, Washington, D.C. http://onlinepubs.trb.org/onlinepubs/nchrp/ nchrp_w118part2.pdf. Accessed Nov. 7, 2011. Parsons Brinckerhoff, Delcan, George Mason University School of Pub- lic Policy, and Housman and Associates. 2011. SHRP 2 Report S2- L06-RR-2: Guide to Improving Capability for Systems Operations and Management. Transportation Research Board of the National Acad- emies, Washington, D.C. Poister, T. H. 2004. NCHRP Synthesis of Highway Practice 326: Strategic Planning and Decision Making in State Departments of Transporta- tion. Transportation Research Board of the National Academies, Washington, D.C. Sussman, J. 2005. Perspectives on Intelligent Transportation Systems (ITS). Springer, New York. Thatchenkery, T. n.d. (a). Appreciative Intelligence for Organizational Transformation with Reference to the Capability Maturity Model: A Recommendation for State Departments of Transportation. Unpub- lished background paper for SHRP 2 Reliability Project L06. Transportation Research Board of the National Academies, Washington, D.C. Thatchenkery, T. n.d. (b). Learning from Product and Real-Time Operations-Oriented Organizations. Unpublished background paper for SHRP 2 Reliability Project L06. Transportation Research Board of the National Academies, Washington, D.C. Thatchenkery, T. n.d. (c). Role of Organization Theory (OT) and Orga- nization Development (OD) in Improving the Level of Service in Complex Infrastructure-Based Transportation Operations. Unpub- lished background paper for SHRP 2 Reliability Project L06. Trans- portation Research Board of the National Academies, Washington, D.C. 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69 About Intelligent Transportation Systems? http://ntl.bts.gov/lib/ jpodocs/repts_te/13316.pdf. Accessed Oct. 12, 2011. U.S. Department of Transportation, FHWA. 2002a. A Self-Assessmentâ Where Are You in Regional Collaboration and Coordination? In Regional Transportation Operations Collaboration and Coordination: A Primer for Working Together to Improve Transportation Safety, Reliabil- ity and Security. Publication FHWA-OP-03-008. U.S. Department of Transportation. http://ntl.bts.gov/lib/jpodocs/repts_te/13686.html. Accessed Oct. 12, 2011. U.S. Department of Transportation, FHWA. 2002b. Regional Trans- portation Operations Collaboration and Coordination: A Primer for Working Together to Improve Transportation Safety, Reliability and Security. Publication FHWA-OP-03-008. U.S. Department of Transportation. http://ntl.bts.gov/lib/jpodocs/repts_te/13686.html. Accessed Oct. 12, 2011. U.S. Department of Transportation, FHWA. 2009a. Analysis and Pro- duction of the Traffic Incident Management State Self-Assessments (TIM SA) National Report. http://ops.fhwa.dot.gov/eto_tim_pse/ docs/timsa09/tim_na_rpt09.pdf. Accessed Nov. 4, 2011. U.S. Department of Transportation, FHWA. 2009b. Congestion Initiative and Urban Partnerships website. www.ops.fhwa.dot.gov. Accessed Aug. 19. U.S. Department of Transportation, FHWA. 2009c. Integrated Corri- dor Management website. Accessed Aug. 19. U.S. Department of Transportation, FHWA. 2009d. Planning for Oper- ations website. www.plan4operations.dot.gov. Accessed Aug. 19. U.S. Department of Transportation, FHWA. 2009e. TMC [Transporta- tion Management Center] Pooled-Fund Study. http://tmcpfs.ops. fhwa.dot.gov. Accessed Aug. 19. U.S. Department of Transportation, FHWA. 2011. Real-Time Traveler Information Program. http://ops.fhwa.dot.gov/travelinfo/index.htm. Accessed Nov. 7. U.S. Department of Transportation, Intelligent Transportation Systems Joint Program Office. 2009. Investment Opportunities for Managing Transportation Performance Through Technology. www.its.dot.gov/ press/pdf/transportation_tech.pdf. Accessed Sept. 11, 2011. U.S. Department of Transportation, Research and Innovative Technol- ogy Administration. 2009a. IntelliDriveVehicle Infrastructure Inte- gration (VII) website. Accessed Aug. 19. U.S. Department of Transportation, Research and Innovative Technol- ogy Administration. 2009b. ITS Deployment Survey, 2008. www.its- deployment.its.dot.gov. Accessed Aug. 19. U.S. Department of Transportation, Research and Innovative Technol- ogy Administration. 2009c. ITS Research Success Stories: Clarus. www.its.dot.gov/clarus. Accessed Aug. 19. Virginia Transportation Research Council. 2005. A Scan of the State of the Practice: Interview-Based Survey of Selected State DOTs. Virginia Department of Transportation, Richmond.