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Rights & Permissions Free PDF Access Sign in to download PDF book and chapters Free Resources Display this book on your site! Related Titles SHRP 2 Report S2-L06-RR-2: Guide to Improving Capability for Systems Operations and Management NCHRP Report 666: Target-Setting Methods and Data Management to Support Performance-Based Resource Allocation by Transportation Agencies - Volume I: Research Report, and Volume II: Guide for Target Setting and Data Management Other Related Titles SHRP 2 Report S2-L06-RR-1: Institutional Architectures to Improve Systems Operations and Management (2012) Strategic Highway Research Program Reliability Focus Area (SHRP2REL) Citation Manager Export the bibliographic data for this book in your chosen format Web Search Builder Use this book's key terms to search within this book, across our collection, or across the Web. Skim This Chapter Skim this chapter and use this chapter's key terms to search within this book. Reference Finder Paste in your own text to find books that relate to your topic. Citation Manager Tarnoff, Phil, Lockwood, Steve, O'Laughlin, John, Thatchenkery, Tojo, Transportation Research Board. "References." SHRP 2 Report S2-L06-RR-1: Institutional Architectures to Improve Systems Operations and Management. Washington, DC: The National Academies Press, 2012. Please select a format: Page 68   E-mail Share on facebook Facebook Share on delicious Delicious Share on stumbleupon Stumble Share on twitter Twitter More Sharing ServicesMore Page 68 Front Matter (R1-R10) Purpose of the Project (1-1) Systems Operations and Management (2-3) Application of the Capability Maturity Model (4-4) Research Findings: Processes and Their Institutional Support Implications (5-6) Key Findings Related to SO&M Institutional Architecture (7-7) Capability Improvement Strategies at Each Level (8-8) Using the Model as Guidance (9-11) Managing Improvements in Institutional Maturity (12-13) Institutional Innovation and Alternative Models (14-15) Bringing the Future Forward Faster (16-16) Organization of the Report (17-17) Effective Strategy Applications to Reduce NRC (18-18) Systems Operations and Management (19-19) Commitment to Improving SO&M (20-21) Institutional Reality (22-22) Basic Hypothesis of the Report (23-23) Study Methodology (24-25) Previous Institutional Research Within the Transportation Arena (26-26) Private-Sector Contributions to Organizational Theory and Process Management (27-28) Applicability of Maturity Approach to Transportation Agencies (29-30) Step 1: Identification of More Effective States - Reliance On Indirect Indicators (31-31) Step 2: State DOT Management Interviews and Survey (32-32) Step 3: Analyze Data, Survey, and Interviews (33-33) Strategy Application Features That Impact Performance (34-34) Key Findings Related to Process (35-35) Program Scoping (36-36) Technical Processes (37-37) Performance Measurement (38-38) Levels of Process Maturity (39-41) Process Implications for Institutional Architecture (42-42) The Key Categories of Institutional Characteristics (43-48) Summary Conclusions Regarding Key Institutional Characteristics Supporting Effective Business Processes (49-49) Process Maturity as a Bridge to Identifying Levels of Maturity (50-52) The Improvement Strategies (53-53) Basic Guidance Steps (54-57) Change Management Modalities: Contribution of Theory (58-60) Change Management Tactics (61-62) The Models (63-63) Implications of Alternative Models Regarding Key Institutional Issues (64-65) The International Perspective (66-67) References (68-69) Glossary (70-70) Appendix A - U.S. Institutional Arrangements Compared with England and Australia (71-73) Appendix B - State DOT Process and Institutional Interviews (74-75) Appendix C - AASHTO Subcommittee on Systems Operations and Management (SSOM) Questionnaire (76-79) Appendix D - Examples of Regional Operations Collaboration (80-82) Appendix E - Example of Change Management Program for a State DOT (83-86) Reliability Technical Coordinating Committee (87-88)

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References Berman, W., M. Smith, and J. Bauer. 2005. Regional Concept for Trans- Lockwood, S. 2005a. NCHRP Report 525, Surface Transportation Secu- portation Operations: A Tool for Strengthening and Guiding Collab- rity, Volume 6: Guide for Emergency Transportation Operations. oration and Coordination. Transportation Research Record: Journal of Transportation Research Board of the National Academies, Wash- the Transportation Research Board, No. 1925, Transportation Research ington, D.C. Board of the National Academies, Washington, D.C., pp. 245­253. Lockwood, S. 2005b. Systems Management and Operations: A Culture Briggs, V., and K. Jasper. 2001. Organizing for Regional Transportation Shock. ITE Journal, Vol. 75, No. 5, pp. 43­47. Operations: Houston TranStar. Report FHWA-OP-01-139. FHWA, Lockwood, S. 2006. The 21st Century Operations-Oriented State DOT. U.S. Department of Transportation. NCHRP Project 20-24 (21). American Association of State Highway Cambridge Systematics, Inc., Texas Transportation Institute, University and Transportation Officials, Washington, D.C. of Washington, and Dowling Associates. 2006. NCHRP Web-Only Mitretek and PB Consult, Inc. 2002. NCHRP Web-Only Document 118, Document 97: Guide to Effective Freeway Performance Measurement: Part II: Incorporating ITS into the Transportation Planning Process: Final Report and Guidebook. Transportation Research Board of the An Integrated Planning Framework. TRB, National Research Coun- National Academies, Washington, D.C. http://onlinepubs.trb.org/ cil, Washington, D.C. http://onlinepubs.trb.org/onlinepubs/nchrp/ onlinepubs/nchrp/nchrp_w97.pdf. Accessed Nov. 7, 2011. nchrp_w118part2.pdf. Accessed Nov. 7, 2011. DeBlasio, A. J. 1994. IVHS Institutional and Legal Issues Program: Parsons Brinckerhoff, Delcan, George Mason University School of Pub- Review of the FAST-TRAC Operational Test. 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69 About Intelligent Transportation Systems? http://ntl.bts.gov/lib/ U.S. Department of Transportation, FHWA. 2009d. Planning for Oper- jpodocs/repts_te/13316.pdf. Accessed Oct. 12, 2011. ations website. www.plan4operations.dot.gov. Accessed Aug. 19. U.S. Department of Transportation, FHWA. 2002a. A Self-Assessment-- U.S. Department of Transportation, FHWA. 2009e. TMC [Transporta- Where Are You in Regional Collaboration and Coordination? In tion Management Center] Pooled-Fund Study. http://tmcpfs.ops. Regional Transportation Operations Collaboration and Coordination: A fhwa.dot.gov. Accessed Aug. 19. Primer for Working Together to Improve Transportation Safety, Reliabil- U.S. Department of Transportation, FHWA. 2011. Real-Time Traveler ity and Security. Publication FHWA-OP-03-008. U.S. Department of Information Program. http://ops.fhwa.dot.gov/travelinfo/index.htm. Transportation. http://ntl.bts.gov/lib/jpodocs/repts_te/13686.html. Accessed Nov. 7. Accessed Oct. 12, 2011. U.S. Department of Transportation, Intelligent Transportation Systems U.S. Department of Transportation, FHWA. 2002b. Regional Trans- Joint Program Office. 2009. Investment Opportunities for Managing portation Operations Collaboration and Coordination: A Primer for Transportation Performance Through Technology. www.its.dot.gov/ Working Together to Improve Transportation Safety, Reliability and press/pdf/transportation_tech.pdf. Accessed Sept. 11, 2011. Security. Publication FHWA-OP-03-008. U.S. Department of U.S. Department of Transportation, Research and Innovative Technol- Transportation. http://ntl.bts.gov/lib/jpodocs/repts_te/13686.html. ogy Administration. 2009a. IntelliDriveVehicle Infrastructure Inte- Accessed Oct. 12, 2011. gration (VII) website. Accessed Aug. 19. U.S. Department of Transportation, FHWA. 2009a. Analysis and Pro- U.S. Department of Transportation, Research and Innovative Technol- duction of the Traffic Incident Management State Self-Assessments ogy Administration. 2009b. ITS Deployment Survey, 2008. www.its- (TIM SA) National Report. http://ops.fhwa.dot.gov/eto_tim_pse/ deployment.its.dot.gov. Accessed Aug. 19. docs/timsa09/tim_na_rpt09.pdf. Accessed Nov. 4, 2011. U.S. Department of Transportation, Research and Innovative Technol- U.S. Department of Transportation, FHWA. 2009b. Congestion Initiative ogy Administration. 2009c. ITS Research Success Stories: Clarus. and Urban Partnerships website. www.ops.fhwa.dot.gov. Accessed www.its.dot.gov/clarus. Accessed Aug. 19. Aug. 19. Virginia Transportation Research Council. 2005. A Scan of the State of U.S. Department of Transportation, FHWA. 2009c. Integrated Corri- the Practice: Interview-Based Survey of Selected State DOTs. Virginia dor Management website. Accessed Aug. 19. Department of Transportation, Richmond.