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SHRP 2 Report S2-L06-RR-1: Institutional Architectures to Improve Systems Operations and Management (2012)
Strategic Highway Research Program Reliability Focus Area (SHRP2REL)

Citation Manager

Tarnoff, Phil, Lockwood, Steve, O'Laughlin, John, Thatchenkery, Tojo, Transportation Research Board. "Front Matter." SHRP 2 Report S2-L06-RR-1: Institutional Architectures to Improve Systems Operations and Management. Washington, DC: The National Academies Press, 2012.

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Front Matter (R1-R10)
Purpose of the Project (1-1)
Systems Operations and Management (2-3)
Application of the Capability Maturity Model (4-4)
Research Findings: Processes and Their Institutional Support Implications (5-6)
Key Findings Related to SO&M Institutional Architecture (7-7)
Capability Improvement Strategies at Each Level (8-8)
Using the Model as Guidance (9-11)
Managing Improvements in Institutional Maturity (12-13)
Institutional Innovation and Alternative Models (14-15)
Bringing the Future Forward Faster (16-16)
Organization of the Report (17-17)
Effective Strategy Applications to Reduce NRC (18-18)
Systems Operations and Management (19-19)
Commitment to Improving SO&M (20-21)
Institutional Reality (22-22)
Basic Hypothesis of the Report (23-23)
Study Methodology (24-25)
Previous Institutional Research Within the Transportation Arena (26-26)
Private-Sector Contributions to Organizational Theory and Process Management (27-28)
Applicability of Maturity Approach to Transportation Agencies (29-30)
Step 1: Identification of More Effective States - Reliance On Indirect Indicators (31-31)
Step 2: State DOT Management Interviews and Survey (32-32)
Step 3: Analyze Data, Survey, and Interviews (33-33)
Strategy Application Features That Impact Performance (34-34)
Key Findings Related to Process (35-35)
Program Scoping (36-36)
Technical Processes (37-37)
Performance Measurement (38-38)
Levels of Process Maturity (39-41)
Process Implications for Institutional Architecture (42-42)
The Key Categories of Institutional Characteristics (43-48)
Summary Conclusions Regarding Key Institutional Characteristics Supporting Effective Business Processes (49-49)
Process Maturity as a Bridge to Identifying Levels of Maturity (50-52)
The Improvement Strategies (53-53)
Basic Guidance Steps (54-57)
Change Management Modalities: Contribution of Theory (58-60)
Change Management Tactics (61-62)
The Models (63-63)
Implications of Alternative Models Regarding Key Institutional Issues (64-65)
The International Perspective (66-67)
References (68-69)
Glossary (70-70)
Appendix A - U.S. Institutional Arrangements Compared with England and Australia (71-73)
Appendix B - State DOT Process and Institutional Interviews (74-75)
Appendix C - AASHTO Subcommittee on Systems Operations and Management (SSOM) Questionnaire (76-79)
Appendix D - Examples of Regional Operations Collaboration (80-82)
Appendix E - Example of Change Management Program for a State DOT (83-86)
Reliability Technical Coordinating Committee (87-88)