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2 GUIDANCE TEMPLATES BASIC GUIDANCE STEPS For use as guidance in improving the effectiveness of systems operations and manage- ment (SO&M), the Institutional Capability Maturity Model is presented in a series of steps and strategy matrices, one for each element (culture/leadership, organization and staffing, resource allocation, partnerships). The use of the model is a four-step process. Step 1 Identify the element of interest (e.g., see Table 2.1: Operations Maturity Framework). Note that all elements are necessary, but the agency may be at a higher level of matu- rity in certain elements. Priority focus should be on the element at the lowest level of maturity. Step 2 Self-evaluate the agency's current level of maturity to determine the point of departure (current level). Use the model criteria for each element to determine the agency's cur- rent level of maturity (e.g., see Table 2.1: Operations Maturity Framework). Step 3 Identify the target level and inspect the numbered strategies for each element to move up to the next level (e.g., see Table 2.2: Levels and Objectives for Improvement). Each element has several associated maturity improvement strategies. Determine the prior- ity strategy based on the current circumstances and the amount of change needed to get to the next level. 13

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Step 4 Review each general strategy table for guidance to move to the next level: Level 1 to Level 2, or Level 2 to Level 3. Following each general strategy table are separate num- bered detailed strategies in a standard format. The strategies include the following: Relationship to program and process; Identification of how the institutional change supports improved SO&M business processes and more effective strategy applications; Points of departure (levels of capability); Additional criteria or descriptions for the user to determine the current level; Description of the ultimate target level (Level 3); Capability improvement strategies; Strategies for moving from Level 1 to Level 2, or Level 2 to Level 3; and Responsibilities. 14 GUIDE TO IMPROVING CAPABILITY FOR SYSTEMS OPERATIONS AND MANAGEMENT