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SHRP 2 Report S2-L06-RR-2: Guide to Improving Capability for Systems Operations and Management (2011)
Strategic Highway Research Program Reliability Focus Area (SHRP2REL)

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Tarnoff, Phil, Lockwood, Steve, O'Laughlin, John, Thatchenkery, Tojo, Transportation Research Board. "MANAGING IMPROVEMENTS IN INSTITUTIONAL MATURITY." SHRP 2 Report S2-L06-RR-2: Guide to Improving Capability for Systems Operations and Management. Washington, DC: The National Academies Press, 2011.

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