• Front Matter R1-R9

• Summary 1-18

• Background on Research Need 19-21

• Research Approach 22-22

• Anticipated Use of Research Findings 23-23

• Endnotes 24-24

• From Lagging to Leading Indicators 25-25

• From Measuring Process to Measuring Strategic Outcomes 26-26

• From Skewing Performance to Balancing Competing Objectives 27-27

• Learning to Support Measurement Systems 28-28

• Endnotes 29-29

• Migration of Performance Measures from the Private to Public Sectors 30-30

• The Maturation of Public-Sector Performance Measurement 31-31

• States Use Only a Handful of Freight Measures 32-33

• Endnotes 34-34

• Rail Data 35-35

• Emerging but Incomplete National Measures 36-36

• Lack of Well-Defined Goals 37-37

• Endnotes 38-39

• Private-Sector Perspectives 40-40

• Responses to Individual Measures 41-43

• State Perspectives 44-44

• Federal Agency Perspectives 45-45

• Railroad Industry Perspectives 46-46

• Maritime Industry Perspectives 47-47

• Additional Practitioners 48-48

• Endnotes 49-49

• Freight Data Issues 50-52

• Case Studies 53-56

• Data Considerations for the Freight Report Card 57-59

• Endnotes 60-60

• Overcoming Impediments 61-61

• Creating a Coalition 62-63

• Appendix A - Summaries of Freight Performance Information for National Report Card Performance Summaries 64-94

• Appendix B - Statewide and Metropolitan Freight Performance Metrics Examples 95-110

• Appendix C - State-Level Freight Performance Measures: State of Practice 111-114

• Appendix D - National-Level Performance Measures: State of Practice 115-117

• Appendix E - Modal Freight Performance Measures: State of Practice 118-128

• Appendix F - Environmental Freight Performance Measures: State of Practice 129-133

• Appendix G - Stakeholder Perspectives 134-159

• Abbreviations and acronyms 160-160

Transportation Research Board " Creating a Coalition ." NCFRP Report 10: Performance Measures for Freight Transportation . Washington, DC: The National Academies Press, 2011 .

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