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6 11. The full cost determination process will provide only one management systems and other sources for this informa- input to the agency's decision making regarding mainte- tion, and introduces key tenets of the full cost determination nance delivery. process. 12. The full cost determination process should incorporate Chapter 3 provides a description of the process, identifies general principles of good analytic technique, including sources of information and key considerations, presents a transparency and repeatability. fully worked example with commentary, and addresses 13. Performing full cost calculations requires care and atten- options and exceptions for each step, including references tion to detail; however, the data and tools needed to do to the documented examples included in the attachment. it can be and have been assembled successfully by state Chapter 4 presents conclusions with respect to the full cost DOTs. determination process developed and its benefits, as well as suggestions for additional research that would complement this research and help to advance the state of the practice 1.5 Report Organization with respect to maintenance cost determination. The remainder of this report includes the following chapters: The attachment provides a standalone description of the full cost determination process developed in this project, Chapter 2 presents definitions and nomenclature that supplemented with documented examples of full cost calcu- are critical to understanding the process, identifies and lations for six state DOTs and summary information about describes the spectrum of cost elements that must be con- the systems and processes used to track and report mainte- sidered by the full cost determination process as well as the nance costs for another three state DOTs.