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OCR for page 38
38 Truck Drayage Productivity Guide
· Regular meetings and other communication within the port community, including port
staff, terminal operators, drayage firms, ocean carriers, customers, and other stakeholders as
required;
· Sufficient terminal resources and capabilities to simultaneously serve vessels and trucks;
· Customer preferences for ocean carriers with good drayage transaction records;
· Reduction in port-area and urban street and highway congestion; and
· Improvements to legacy marine terminals.
Implications for Stakeholders
A review of the matrices, the list of problems, and the list of solutions suggests roles for all of
the stakeholders in containerized shipping and port operations as follows:
· Port authorities can improve communications, support legacy terminal improvements, coor-
dinate appointment systems, and participate in port-area congestion mitigation.
· Marine container terminals can improve gate processing, reduce operating system "glitches,"
stagger break times to prevent gate closures, extend gate hours as required, and increase capa-
bilities to simultaneously serve vessels and trucks.
· Drayage firms can increase their driver training effort, maximize use of port and terminal
cargo clearance systems, and work with customers to reduce booking errors.
· Ocean carriers can rationalize empty returns, reduce booking errors and exceptions, and sup-
port terminal improvements and extended gates.
· Customers can reduce booking and paperwork errors, and use experienced, knowledgeable
drayage firms.
· Local and regional planners can mitigate congestion on port-area streets and highways.
Although each stakeholder group can achieve marginal improvements working indepen-
dently, large-scale solutions will require coordinated efforts by multiple parties.
