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OCR for page 64
64 Collaborative Airport Capital Planning Handbook Motivation Goals: The goals of the fourth element of Oversight are 1. Recognize and reward success through public recognition, promotions, and so forth. 2. Promote and communicate best practices to stakeholders and at industry forums. 3. Optimize staff performance to improve and innovate on delivery of the CACP process. 4. Encourage quality performance, collaborative meetings, consensus on solutions and changes, and honest reporting. 5. Foster innovation. Actions: The following is a list of actions, activities or tasks that should be completed as part of this effort: Document goals realized and targets reached. Celebrate success with staff and stakeholders. Do not punish "honest" failures, but utilize those lessons and make necessary changes. Recognize small and big innovations along with successes. Develop solutions to manage short falls. Secure support and resources to deliver on goals. Demonstrate results/motivation of staff and stakeholders. Seek external awards for innovation. When: Performance should be recognized and rewarded annually and as the opportunity merits. Leader: Executive Leader (See Agency Policy in Chapter 4 for a description of Executive Leader.) Partners: Leadership Team, CMT and the Technical Department Methods: The following is a list of techniques that should be used to communicate and col- laborate with Partners as part of this effort: Collaborate with the Partners annually on Team member performance as acknowledged by the Leadership Team, the CMT and the Technical Department for successes, progress made in achieving targets and performance metrics that meet expectations in formal settings within the organization. Nominations of staff by Leadership Team and/or CMT for recognition awards in the agency or the industry. Communicate in formal presentations with the Partners To Executive Leader and Approving Authorities on targets achieved, benefits realized and value added at board, commission or public meetings At industry conferences on best practices and lessons learned from the CACP process. For support of submission of articles and white papers by staff on the CACP process to industry forums. Celebrate success and reward performance by Utilizing social media to promote innovation and successes. Profile high performers and CACP process milestones and successes at staff meetings and at boards. Recognizing achievements of staff with lunch with the Executive Leader or compensation such as technical conference attendance or a day off. Promoting risk takers. Providing opportunity for successful managers to have access to board or CEO.