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Checks and Balances: Oversight 65
Products: The following is a list of written documents, processes, data, events, and/or other
benefits that will be produced as part of this effort (see Appendix C for Model Documents and
Appendix D for Sample Forms):
· Presentations by staff at Board or Commission meetings, conferences or at industry events.
· Internal and external articles published on best practices and innovative projects.
· Awards/acknowledgement of performance resulting in delivering on budget and schedule to
achieve targets and realize value.
· Benefits to staff for performance (time, bonuses, acknowledgement).
Results: The following are the results an agency can expect in terms of targets achieved, ben-
efits realized and value added when an agency follows the recommended effort outlined above:
1. A sustainable, transparent and accountable process with
motivated staff to achieve high levels of performance. CHAPTER 6 SUMMARY
2. Buy-in from Approving Authorities and staff. The following topics were covered in this chapter:
3. An institutionalized, sustainable and collaborative ACP · Performance Management,
process. · Culture of Collaboration,
· Evaluation of process and staff,
Each year an ACP will encounter new challenges and
· Meeting and reporting, and
opportunities that need to be addressed and documented
· Motivating staff.
throughout the ACP cycle.
Additional Resources
Artley, W. and S. Stroh, The Performance-Based Management Handbook, Volume Two: Establishing an Integrated
Performance Measurement System, Training Resources and Data Exchange Performance-Based Management
Special Interest Group (September, 2001) 100 pp.
Denton, D. Keith, "Developing a Performance Measurement System for Effective Teamwork." International
Journal of Quality and Productivity Management, Vol. 7, No. 1 (December 15, 2007) pp. 2838.
Ittner, C. D. and D. F. Larcker, "Coming Up Short on Nonfinancial Performance Measurement." Harvard Busi-
ness Review (November, 2003) pp. 8895.
Kirby, Julia, "Toward a Theory of High Performance." Harvard Business Review, Vol. 83 No. 7/8 (July 01, 2005)
pp. 3039.
