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Checks and Balances: Oversight 65 Products: The following is a list of written documents, processes, data, events, and/or other benefits that will be produced as part of this effort (see Appendix C for Model Documents and Appendix D for Sample Forms): Presentations by staff at Board or Commission meetings, conferences or at industry events. Internal and external articles published on best practices and innovative projects. Awards/acknowledgement of performance resulting in delivering on budget and schedule to achieve targets and realize value. Benefits to staff for performance (time, bonuses, acknowledgement). Results: The following are the results an agency can expect in terms of targets achieved, ben- efits realized and value added when an agency follows the recommended effort outlined above: 1. A sustainable, transparent and accountable process with motivated staff to achieve high levels of performance. CHAPTER 6 SUMMARY 2. Buy-in from Approving Authorities and staff. The following topics were covered in this chapter: 3. An institutionalized, sustainable and collaborative ACP Performance Management, process. Culture of Collaboration, Evaluation of process and staff, Each year an ACP will encounter new challenges and Meeting and reporting, and opportunities that need to be addressed and documented Motivating staff. throughout the ACP cycle. Additional Resources Artley, W. and S. Stroh, The Performance-Based Management Handbook, Volume Two: Establishing an Integrated Performance Measurement System, Training Resources and Data Exchange Performance-Based Management Special Interest Group (September, 2001) 100 pp. Denton, D. Keith, "Developing a Performance Measurement System for Effective Teamwork." International Journal of Quality and Productivity Management, Vol. 7, No. 1 (December 15, 2007) pp. 2838. Ittner, C. D. and D. F. Larcker, "Coming Up Short on Nonfinancial Performance Measurement." Harvard Busi- ness Review (November, 2003) pp. 8895. Kirby, Julia, "Toward a Theory of High Performance." Harvard Business Review, Vol. 83 No. 7/8 (July 01, 2005) pp. 3039.