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CHAPTER 2 Collaboration and Communication Why Collaborate? CHAPTER 2 AT-A-GLANCE Airport capital planning processes require significant This chapter includes sharing of information as well as an understanding of, and Benefits of collaboration, agreement on, priorities, methods, commitments and Best practices for collaboration and expected results. Communication alone is not sufficient communication, to develop and deliver successful projects and programs Strategies for measuring collaboration, and in an ACP: more involved techniques like collaboration Institutionalizing collaboration. are needed. Collaboration is typically employed to solve problems, develop new understanding, and design new expected results. To be effective, collaboration needs to be set in a results-driven framework with defined targets and documented achievements. Furthermore, collaboration is important for the development of sound management practices to Increase confidence of the participants; Obtain buy-in from funding entities, stakeholders and the public in the ACP process; and Create accountable and transparent reporting structure. The 5 Cs--A User's Guide For the purposes of this Handbook, there are many subtle distinctions between communica- tion, coordination, cooperation, collaboration and consensus that require definition for a better understanding of the process. These terms are often used interchangeably and misused in a way that adds confusion to the process. Each has its own merits and limitations and each plays a role in the CACP process. An article in the publication Innovating, entitled "Collaboration vs. C-Three (Cooperation, Coordination, and Communication)" (Denise, Leo 1999), details the distinctions and importance of these concepts. Communication Communication is a process by which "people understand each other and how information is transferred in an organization." It involves an action to express and/or exchange information (not just facts but also policies, targets, failures, etc.) from one person to another. The activity of dispensing information is the expressive part of communication. The other critical aspect is listening and understanding, or comprehensive communication. As noted in the Innovating article, For most of us, failure to speak is less critical than failure to listen. Most of us are better at pushing infor- mation out than at taking it in. (Denise, Leo 1999) Communication is informative and typically one-way. There is a transfer of information but not necessarily an exchange of ideas. This transfer is critical for establishing priorities, expectations and 7