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74 Collaborative Airport Capital Planning Handbook Data is shared internally using Microsoft SharePoint and is shared externally by means of email. BCAD's implementation effort benefited from committed and disciplined leader- ship to assist in establishing new processes and to break down barriers. BCAD found that the benefits of its new technology included · A user-friendly platform for document creation/control and workflow man- agement, · A significant reduction in redundancy of data and improved data reconciliation through use of a single repository, and · Enhanced communication among participants in the ACP process. Critical Success Factors: · Leadership was supportive of the new processes and technology. · Comprehensive review and refinement of existing processes. · Phased approach to implementation. Key Elements to Successful Implementation of Enterprise Software A successful enterprise software implementation shares some of the same basic components as a successful CACP process: Leadership, Development, Implementation and Oversight, as described below: · Obtain buy-in from the Leadership Team and Stakeholders. · Executive Leader must commit resources and communicate their sponsorship throughout the organization. · Define workflow and processes and clarify roles and responsibilities before executing instal- lation. Perform in-depth process analysis/enhancement. · Clearly define the goals, objectives and expected results that the new technology will provide. Examine hardware and infrastructure requirements (be sure to meet software vendor's rec- ommendations regarding speed and capacity). Carefully examine existing technology to deter- mine the most effective options for data conversion and system integration. · Communicate those defined roles and responsibilities to appropriate departments/individuals. Designate the integration/implementation lead, system administrator, and in-house experts for each subject matter/functional area. Larger agencies may benefit from hiring external con- sultants with a solid history of implementing enterprise technology solutions. Those that uti- lize solely internal staff for executing implementation may look to their software vendor for guidance on developing an implementation plan and deployment schedule. · Establish regular communication among all participants before/during/after implementation (expectations, progress, feedback). Facilitate collaboration between business units and within departments. · Continuously obtain end-user feedback to refine the process. · Implement in phases. Plan scope, cost and schedule in detail. · Determine metrics for the technology implementation plan just as for any other project; include a regular schedule for reporting. · Normalize data. The process of organizing data reduces redundancy/improves data integrity and optimizes search and query functions.