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OCR for page 74
74 Collaborative Airport Capital Planning Handbook Data is shared internally using Microsoft SharePoint and is shared externally by means of email. BCAD's implementation effort benefited from committed and disciplined leader- ship to assist in establishing new processes and to break down barriers. BCAD found that the benefits of its new technology included A user-friendly platform for document creation/control and workflow man- agement, A significant reduction in redundancy of data and improved data reconciliation through use of a single repository, and Enhanced communication among participants in the ACP process. Critical Success Factors: Leadership was supportive of the new processes and technology. Comprehensive review and refinement of existing processes. Phased approach to implementation. Key Elements to Successful Implementation of Enterprise Software A successful enterprise software implementation shares some of the same basic components as a successful CACP process: Leadership, Development, Implementation and Oversight, as described below: Obtain buy-in from the Leadership Team and Stakeholders. Executive Leader must commit resources and communicate their sponsorship throughout the organization. Define workflow and processes and clarify roles and responsibilities before executing instal- lation. Perform in-depth process analysis/enhancement. Clearly define the goals, objectives and expected results that the new technology will provide. Examine hardware and infrastructure requirements (be sure to meet software vendor's rec- ommendations regarding speed and capacity). Carefully examine existing technology to deter- mine the most effective options for data conversion and system integration. Communicate those defined roles and responsibilities to appropriate departments/individuals. Designate the integration/implementation lead, system administrator, and in-house experts for each subject matter/functional area. Larger agencies may benefit from hiring external con- sultants with a solid history of implementing enterprise technology solutions. Those that uti- lize solely internal staff for executing implementation may look to their software vendor for guidance on developing an implementation plan and deployment schedule. Establish regular communication among all participants before/during/after implementation (expectations, progress, feedback). Facilitate collaboration between business units and within departments. Continuously obtain end-user feedback to refine the process. Implement in phases. Plan scope, cost and schedule in detail. Determine metrics for the technology implementation plan just as for any other project; include a regular schedule for reporting. Normalize data. The process of organizing data reduces redundancy/improves data integrity and optimizes search and query functions.