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Tools and Technology 75 Conduct system testing. This is a crucial element before the system goes "live" to prevent data loss and wasted labor. Perform user acceptance testing. Subject-matter experts perform user acceptance testing to ensure that the completed system will meet the agency's business requirements. The long-term success of implementation requires that end-users buy in to the new process; while all projects face un- expected challenges, it is important to minimize the level of frustration that users experience. Provide training. A well-conceived and well-executed CHAPTER 7 SUMMARY training plan will be worth the time and cost, especially if the system and/or processes being implemented are The following topics were covered in this chapter: Capital planning tools, considerably different from existing ones. Users will be Capital program management software, more productive and can use the new system more effi- Collaboration technology, and ciently and accurately in a shorter amount of time if Tips for evaluating and implementing technology. properly trained. Additional Resources FIATECH Capital Program & Portfolio Management Software Vendor Directory. Stocking, Christine et al. ACRP Report 13: Integrating Airport Information Systems, Transportation Research Board of the National Academies, Washington, D.C. (2009) 98 pp. True, Laurence C., and Kurt M. Koenig. "Software Implementation Best Practices." Building Profits, Construction Financial Management Association (July-August 2009).