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74 APPENDIX A Synthesis Questionnaire Rail Security: Right-of Way Surveillance and Vehicle Security Cameras A Transportation Research Board Synthesis Study Project purpose: This TCRP synthesis project (J-7/SA-24) is studying the use of surveillance systems in rail transit, including how and where surveillance is used, the types of equipment used, who monitors the video, policies on access to the images and chain of custody, and use of the images for criminal, civil, or agency disciplinary prosecutions. Questions ask you to evaluate the value of surveillance in a variety of situations and from where funds for your system were obtained. The questions address many issues; given the wide variety of circumstances and systems, not all questions may be appropriate for all agencies. If a question is not relevant to your system, leave it blank. If you have questions, please contact the principal investigator, Dr. Dorothy M. Schulz at or at Answers are confidential to the extent that information will not be linked to your agency without your approval or unless you have been selected as a case study agency. But please identify yourself and your agency so that in our report we are able generalize about agencies based on size, mode, geography, or other group factors. The case studies will focus on agencies whose use of surveillance will be particularly helpful to general managers, police/ security chiefs, and safety managers to learn how they can put technology to best use. If your agency is using surveillance in innovative ways that would benefit others, please volunteer as a case study agency. Despite most police/security and safety personnel being reluctant to volunteer, your participation will permit you to share best practices with peers, including suc- cesses but possibly things that did not work as anticipated and that others can learn from. The final report, to be published by the Transportation Research Board, will be a user-friendly document that will assist all rail transit agencies. Your answers will help others make important decisions; their answers may be equally helpful to you as you consider the costs and labor involved in implementing or upgrading surveillance technology to advance the security and safety of your system by improving your incident management and response capabilities. Thank you for participating. INSTRUCTIONS: For multiple choice questions, please check all that apply; fill in answers may be typed directly onto the question by downloading the document onto your computer. When you have completed it, save it as a new file and follow the instructions for returning it that appear on the last page. If you are uncomfortable working directly on the computer, download and print the survey, fill it out, and follow the instructions on the last page for returning it via FAX or regular mail. RESPONDENT INFORMATION: Your name and title: ( just type even though there are no lines)_ __________________ Your phone number (remember to include area code):__________________________ Your e-mail address:_____________________________________________________ Full name of your agency:_ _______________________________________________

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75 A. SURVEILLANCE SYSTEM INFORMATION 6. If on board vehicles what percentage of your light rail vehicles/trolleys has surveillance devices? 1. Does your agency use a video surveillance system? 0 a. less than 25% 0 a. yes 0 b. 2550% 0 b. no [If no, please go to the last page and answer 0 c. 5175% two questions in Section F ] 0 d. 76100% 2. To the best of your knowledge, when did your system introduce video surveillance? [Please specify a year] 0 e. system has no light rail vehicles/trolleys ___________________________________________ 7. If less than 75 percent, rank in order of importance the factors that influenced the choice of those equipped. 3. Where does your agency use surveillance? [Check all (1 is least effective, 5 is most effect, NA indicates that apply; here and for all replies, no mark indicates played no role) [ place the number after the colon] the choice does not apply to your system] a. high disorder or crime rate:___________________ 0 a. on board vehicles [if yes, please answer b and b. local demands/politics:_ _____________________ c] c. enhance perceived customer safety:_ ____________ 0 b. in passenger areas d. funds available to retrofitting 0 c. in operator/cab area existing vehicles:_____________________________ 0 d. stations, station platforms, shelters e. new vehicles equipped at purchase:_____________ 0 e. elevators only (whether ADA or all) f. other (please specify):_ _______________________ 0 f. parking facilities 8. What percentage of your stations, station platforms, 0 g. along the right-of-way (ROW) or shelters has surveillance devices? 0 h. in storage or other yards 0 a. less than 25% 0 i. in employee/administrative areas 0 b. 2550% 0 j. other (please specify):_____________________ 0 c. 5175% 4. If on board vehicles, what percentage of your heavy 0 d. 76100% rail vehicles has surveillance devices? 9. If less than 75 percent, rank in order of importance the 0 a. less than 25% factors that influenced the choice of those equipped (1 0 b. 2550% is least effective, 5 is most effect, NA indicates played no role) [ place the number after the colon] 0 c. 5175% a. high disorder or crime rate:___________________ 0 d. 76100% b. local demands/politics:_ _____________________ 0 e. system has no heavy rail vehicles c. enhance perceived customer safety:_ ____________ 5. If on board vehicles, what percentage of your com- d. funding available to retrofit existing stations, muter rail vehicles has surveillance devices? platforms, shelters:____________________________ 0 a. less than 25% e. new stations, platforms, shelters designed to accommodate surveillance devices:_ _____________ 0 b. 2550% f. other (please specify):_ _______________________ 0 c. 5175% 0 d. 76100% 10. Indicate the types of employee facilities with video surveillance (i.e., yards, counting room, central con- 0 e. system has no commuter rail vehicles trol room, agency's headquarters): ___________________________________________

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76 11. Indicate whether you use video surveillance along 17. If those viewing the cameras are police/security your right-of-way (ROW): department personnel, are they: 0 a. yes 0 a. individuals with full police authority 0 b. no 0 b. transit-system security officers 12. If yes, where along the ROW do you use video sur- 0 c. contract agency security officers veillance: [Check all that apply] 0 d. combined ( please explain):________________ 0 a. near stations 0 e. other (please explain):_ ___________________ 0 b. at grade crossings 0 c. at interchanges w/other rail systems 18. If your system is not viewed, what is the reason? 0 d. in high disorder or crime areas 0 a. administrative decision based on costs 0 e. other ( please specify):_ ___________________ 0 . administration decision based on other b considerations ( please explain):_ __________ 13. Is your surveillance system: [Check all that apply] 19. Does your agency archive images? 0 a. analog 0 b. digital 0 a. yes 0 c. combined/in transition 0 b. no 0 d. uncertain 20. If yes, for how long are the images retained? ___________________________________________ 14. Which options does your surveillance system contain or utilize: [Check all that apply] 21. Who may access the images? [Please list categories 0 a. 24-hour recording of authorized persons] 0 b. automatic emergency digital transmission ___________________________________________ 0 c. secondary power source 22. What procedures are used to maintain/record chain of 0 d. auto-start [records only when there is motion] custody of images: [check all that apply] 0 e. low light resolution 0 a. sign in/sign out 0 f. uncertain 0 b. only designated individuals 0 g. other ( please specify):_ ___________________ 0 c. only with another authorized person 0 d. other ( please specify):____________________ B. MONITORING, RECORDING AND ARCHIVING POLICIES AND PROCEDURES C. SURVEILLANCE APPLICATIONS 15. Are personnel assigned to view surveillance cameras: 23. For what purposes does your agency use surveil- 0 a. 24 hours a day, 7 days a week lance? [Check all that apply] 0 b. during hours of service only 0 a. crime/vandalism prevention 0 c. none assigned ( go to Question 18) 0 b. fare collection review/dispute mediation 0 d. another configuration ( please explain):_______ 0 c. other complaint resolution 16. If the system is viewed during any hours of operation, 0 d. accident investigation are those who view the cameras: 0 e. employee monitoring 0 a. police/security department personnel 0 f. other ( please explain):_ ___________________ 0 b. rail operations personnel 0 c. combined

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77 Questions 24 to 29: On a five-point scale rate how 35. Have you or local police agencies used your surveil- effective you feel surveillance has been for each. (1 is lance images for criminal prosecutions: least effective, 5 is most effect, NA indicates video not used for this) [place the number after the colon] 0 a. yes 0 b. no 24. For crime/vandalism prevention: 36. Have you used evidence from the system in civil cases ___________________________________________ or employee disciplinary actions? 25. For fare collection review/dispute mediation: 0 a. yes ___________________________________________ 0 b. no 26. For other complaint resolution: D. LEGAL AND PRIVACY ISSUES ___________________________________________ 37. Does your agency notify patrons that surveillance 27. For accident investigation: cameras are in use? ___________________________________________ 0 a. yes 28. For employee monitoring: 0 b. no ___________________________________________ 38. Were unions/employee representatives consulted in the decision to install surveillance technology? 29. For other (if more than one, specify uses): ___________________________________________ 0 a. yes 0 b. no 30. Have you used surveys or other ways to measure patron perceptions of security since the surveillance 39. Has your agency established policies for public access system was installed? to surveillance images/records? 0 a. yes 0 a. yes 0 b. no 0 b. no 31. If yes, do patrons report a higher sense of security? 0 a. yes E. FUNDING AND PLANNING 0 b. no 40. Thinking how your agency paid for its surveillance system, indicate the percentage of funds from each 32. Have you used surveys or other ways to measure source: (do not indicate actual dollar amounts) [place employee perceptions of security since the surveil- the number after the colon] lance system was installed? a. from FTA grant program:_ _________________ % 0 a. yes b. from Homeland Security (DHS):_____________ % 0 b. no c. from state grants:_________________________ % 33. If yes, do employees report a higher sense of security? d. from municipal grants:_ ___________________ % 0 a. yes e. from agency funding:______________________ % 0 b. no f. from vendor funding or grant:_______________ % 34. Have you been able to demonstrate a reduction in g. f rom other ( please explain):_ _______________ % fraudulent injury or other claims based on your sur- ___________________________________________ veillance system? 0 a. yes 0 b. no

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78 41. Do plans call for all new vehicles to be equipped 46. If your agency is not considering installing a surveil- with surveillance cameras when placed into revenue lance system, why not? [Check all that apply] service? 0 a. too expensive 0 a. yes 0 b. not necessary 0 b. no 0 c. legal concerns 42. If the answer to 41 is yes, will be cameras be placed 0 d. other ( please explain):____________________ in: MAY WE CONTACT YOU FOR FUTHER 0 a. patron areas only INFORMATION? 0 b. patron areas and operator/cab areas 0 Yes 43. Are surveillance cameras included in all new station 0 No design plans? THANK YOU FOR PARTICIPATING. 0 a. yes 0 b. no Instructions for returning your questionnaire: 44. If you know, specify the manufacturer of your equip- Via E-Mail: Rename the file using "save as" (please add your ment. [If more than one, please list in order of the agency's name to the file) and e-mail to Dorothy Schulz at oldest equipment first, the newest last.] or ___________________________________________ Via Fax: Address your cover sheet to Dorothy Schulz or Susan Gilbert at 1-212-490-9611 F. SYSTEMS WITHOUT SURVEILLANCE TECHNOLOGY Via Mail: Send to: [If Your System Does Not Use Surveillance Technology Please Complete This Section.] Dorothy M. Schulz, Ph.D. Director of Transit Security 45. If your agency is considering installing a surveillance system, where? [Check all that apply] Interactive Elements Incorporated 0 a. stations, platforms, shelters 60 East 42nd Street, Suite 2035 0 b. vehicles New York, New York 10165 0 c. both IF YOU HAVE QUESTIONS: E-mail Dr. Schulz 0 d. employee/administrative areas 0 e. along the ROW 0 f. not considering it