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29 100.0% Other (8 respondents), which includes Respondent Percent 80.0% 74.9% DOT physical long form and the DOT vision waiver (1 respondent), 60.0% Government clearance (1 respondent), 40.0% 24.3% Passport (2 respondents), 20.0% State-specific railroad commission credential (1 respon- 6.3% 0.2 2% 0.5% dent), 0.0% e-RAILSAFE system badge (1 respondent), Way Too Too Short About Too Long Way Too Short Right Long Criminal history check (1 respondent), and Perceptions Non-specified (1 respondent). Figure 3-14. Respondents' perceptions regarding Perceptions of the travel time required also were explored time needed to complete the application process. (Figure 3-16). The majority (64.4%; 378 respondents) indi- cated that the time needed to complete the application process was adequate. Less than 1% believed that the travel time was way too short or too short (0.5%, 3 respondents; and 0.3%; Total Time to Pick Up Credentials 2 respondents, respectively). The remaining 204 respondents Due to concerns regarding the distance that applicants must (34.7%) indicated that they felt the travel time needed to pick travel to complete the credential application process, respon- up the credential took too long (26.7%; 157 respondents) or dents were asked to provide an estimate of the total travel time way too long (8.0%, 47 respondents). A full breakdown of per- needed to obtain their credentials once the credential was ceptions corresponding with reported times are tabulated and ready (Figure 3-15). The majority of respondents (75.1%; graphically represented in Appendix D. 441 respondents) traveled less than 2 hours to obtain their cre- dentials. There were 92 respondents (15.7%) who traveled 2 to 4 hours, 33 respondents (5.6%) who traveled 5 to 8 hours, and Additional Respondent Feedback 7 respondents (1.2%) who traveled 9 to 16 hours. Of the 2.4% Respondents were provided an opportunity to express (14 respondents) who indicated that they traveled more than additional feedback regarding each credential they held. The 16 hours to obtain their credentials, they were referring to the CDL-HME feedback largely reflected redundancy concerns following credential types: regarding the duplication of fees, security clearances, and fin- gerprinting. Respondents questioned the need for multiple CDL-HME (1 respondent); credentials that relied on the same background check. Addi- TWIC (2 respondents); tionally, there was an inconvenience associated with com- FAST (2 respondents); pleting the fingerprinting aspect of the application because FUPAC (1 respondent); applicants had to travel to get their fingerprints taken as 100.0% 80.0% 75.1% Respondent Percent 60.0% 40.0% 20.0% 15.7% 5.6% 2.4% 1.2% 0.0% Less than 2 2 to 4 hours 5 to 8 hours 9 to 16 hours Greater than hours 16 hours Time Figure 3-15. Summary of respondents' travel time needed to pick up credential.

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30 100.0% Respondent Percent 80.0% 64.4% 60.0% 40.0% 26.7% 20.0% 8.0% 0.5% 0.3% 0.0% Way Too Short Too Short About Right Too Long Way Too Long Perceptions Figure 3-16. Respondents' perceptions regarding travel time needed to pick up the credential. opposed to having them taken at a local facility. Specific com- "The physical cards are too fragile. Not all of the tech- ments included the following: nologies used in the card were properly tested and vetted. The failure rate of the actual cards is too high and there is "I pay a large fee to [state name redacted] for my CDL- a lack of understanding of the technologies used within HME, and then if I want to go into many of the ports I the cards by the Trusted Agents involved in issuing the have to pay for a TWIC--which has the same background TWIC cards." check--and then for a port issued credential as well--same "The idea is good; the implementation is sketchy at best background check." and the card is not being utilized to its fullest." "Why so many background checks? Can't these agencies Redundancy Concerns talk to one another? Who gets the money? Why $83 for one "Too expensive especially because I already have a CDL check and $132 for TWIC and $25 for TSA? Why isn't one with HME." background check enough?" "TWIC is redundant having CDL-HME." "You have to go to [a] special place to get fingerprints done "How many background checks do I need to have?" rather than [a] local law enforcement office. Our place is ". . . Again, why so many checks? If the different agencies about 1.5 hours away which is not very efficient." can't talk to one another, what good is the system? $132 "Had to travel 4 hours to do fingerprinting." is a lot of money. This is another policy that only hurts the honest driver." Respondents were equally vocal when it came to provid- "The TWIC card was easy to get however because I hold ing feedback for the TWIC. A large number of comments a Hazmat endorsement it is redundant in my mind. addressed the implementation and administration of this cre- These two should work together." dential. Respondents voiced concerns associated with TWIC Concerns resulting from a lack of or improper education office administration and locations, the design of the cards "Gotta wonder why we are really doing this." and included technologies, and general redundancies that they "The applicant applying for the TWIC credential fails to saw between the TWIC and CDL-HME. Specific concerns understand the importance of providing proof of citizen- were categorized as administrative, implementation, redun- ship upon enrolling." dancy, and improper education. Representative comments are as follows: FAST respondents also voiced redundancy concerns. Again, a respondent expressed that s/he believed the credential to be Administration Concerns a "waste of time and money." Respondents also articulated "TWIC offices were poorly administered. Too many administration-related comments, including: losses of credential between offices." "Was told TWIC was in, went to get it twice and comput- "They lost it the first time." ers were down." "There was some confusion about who I was because of "Need more TWIC Centers throughout the state." someone with my same name that was a felon and it took "Why so expensive? The office had no parking for large a while to get the error corrected." trucks. Drivers had to take days off to get the TWIC." Implementation Concerns FAST respondents were also asked for their FAST creden- "The readers should have been ready with the cards. As tial designations. The majority, 65.2% (15 respondents), held a `flash' pass system it is a sham." North designations, while 8.7% (2 respondents) held South