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64 APPENDIX D Credential-Specific Survey Response Data Table D-1. Data collection process progress summary. Total Highway/Tractor- Mode Date Week # Air Marine Rail Responses Trailer Unknown 28-Apr-10 1 8 1 4 0 0 3 5-May-10 2 46 4 25 25 11 5 12-May-10 3 53 7 30 29 14 5 19-May-10 4 63 10 39 34 16 5 26-May-10 5 69 10 43 34 18 5 2-Jun-10 6 156 13 128 38 26 7 9-Jun-10 7 293 20 261 41 30 9 16-Jun-10 8 346 20 313 42 30 10 23-Jun-10 9 362 21 329 43 31 10 30-Jun-10 10 378 21 345 43 31 10 Total 378 21 345 43 31 10 Table D-2. Respondents' total time to obtain a credential, from beginning of application process through receipt of credential. Greater Less than 2 to 4 5 to 8 9 to 12 13 to 16 than 16 Total 2 weeks weeks weeks weeks weeks weeks CDL- 57 109 74 20 (7.4%) 7 (2.6%) 5 (1.8%) 272 (100%) HME (21.0%) (40.1%) (27.2%) TWIC 76 81 27 12 (5.4%) 12 (5.4%) 16 (7.1%) 224 (100%) (33.9%) (36.2%) (12.1%) FAST 2 (9.1%) 5 (22.7%) 6 (27.3%) 3 (13.6%) 2 (9.1%) 4 (18.2%) 22 (100%) FUPAC 5 (62.5%) 3 (37.5%) 0 (0%) 0 (0%) 0 (0%) 0 (0%) 8 (100%) MMC 0 (0%) 1 (20.0%) 1 (20.0%) 0 (0%) 2 (40%) 1 (20%) 5 (100%) MMD 0 (0%) 0 (0%) 1 (25.0%) 0 (0%) 2 (50.0%) 1 (25.0%) 4 (100%) MML 1 (25.0%) 0 (0%) 1 (25.0%) 0 (0%) 1 (25.0%) 1 (25.0%) 4 (100%) SENTRI 1 (50.0%) 0 (0%) 1 (50.0%) 0 (0%) 0 (0%) 0 (0%) 2 (100%) SIDA 3 (60.0%) 1 (20.0%) 1 (20.0%) 0 (0%) 0 (0%) 0 (0%) 5 (100%) Other 25 12 11 4 (7.3%) 0 (0%) 3 (5.5%) 55 (100%) (45.5%) (21.8%) (20.0%) Total 106 207 177 54 26 31 601 Percent 17.6% 34.4% 29.5% 9.0% 3.7% 5.2% 100% Note: Due to rounding, the totals may not add up to 100%.

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65 Table D-3. Respondents' perception of the total time needed to obtain a credential, from beginning of application process through receipt of credential. Way Too Too About Way Too Too Long Total Short Short Right Long 103 269 CDL-HME 0 (0%) 4 (1.5%) 124 (46.1%) 38 (14.1%) (38.3%) (100%) 101 TWIC 1 (0.4%) 0 (0%) 60 (26.8%) 62 (27.7%) 224 (100%) (45.1%) FAST 0 (0%) 0 (0%) 6 (27.3%) 8 (36.4%) 8 (36.4%) 22 (100%) FUPAC 0 (0%) 0 (0%) 3 (37.5%) 5 (62.5%) 0 (0%) 8 (100%) MMC 0 (0%) 0 (0%) 3 (60%) 0 (0%) 2 (40%) 5 (100%) MMD 0 (0%) 0 (0%) 1 (25.0%) 1 (25.0%) 2 (50.0%) 4 (100%) MML 0 (0%) 0 (0%) 2 (50.0%) 1 (25.0%) 1 (25.0%) 4 (100%) SENTRI 0 (0%) 0 (0%) 1 (50.0%) 1 (50.0%) 0 (0%) 2 (100%) SIDA 0 (0%) 0 (0%) 5 (100.0%) 0 (0%) 0 (0%) 5 (100%) Other 0 (0%) 1 (1.8%) 33 (58.9%) 14 (25.0%) 8 (14.3%) 56 (100%) Total 1 5 238 234 121 599 Percent 0.2% 0.8% 39.7% 39.1% 20.2% 100% Note: Due to rounding, the totals may not add up to 100%. Table D-4. Respondents' time to complete the application process. Less than 2 2 to 4 5 to 8 9 to 16 Greater than 16 Total hours hours hours hours hours CDL- 267 177 (66.3%) 71 (26.6%) 14 (5.2%) 2 (0.7%) 3 (1.1%) HME (99.9%) 219 TWIC 134 (61.2%) 71 (32.4%) 12 (5.5%) 2 (0.9%) 0 (0%) (100%) FAST 13 (59.1%) 8 (36.4%) 1 (4.5%) 0 (0%) 0 (0%) 22 (100%) FUPAC 6 (85.7%) 1 (14.3%) 0 (0%) 0 (0%) 0 (0%) 7 (100%) MMC 4 (80%) 1 (20%) 0 (0%) 0 (0%) 0 (0%) 5 (100%) MMD 2 (50.0%) 0 (0%) 2 (50.0%) 0 (0%) 0 (0%) 4 (100%) MML 3 (75.0%) 0 (0%) 0 (0%) 1 (25.0%) 0 (0%) 4 (100%) SENTRI 0 (0%) 2 (100.0%) 0 (0%) 0 (0%) 0 (0%) 2 (100%) SIDA 3 (60.0%) 1 (20.0%) 0 (0%) 0 (0%) 1 (20.0%) 5 (100%) Other 19 (52.8%) 9 (25.0%) 5 (13.9%) 0 (0%) 3 (8.3%) 36 (100%) Total 361 164 34 5 7 571 Percent 63.2% 28.7% 6.0% 0.9% 1.2% 100% Note: Due to rounding, the totals may not add up to 100%.

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66 Table D-5. Respondents' perception of the time to complete the application process. Way Too Short Too Short About Right Too Long Way Too Long Total CDL-HME 1 (0.4%) 2 (0.8%) 197 (74.1%) 54 (20.3%) 12 (4.5%) 266 (100%) TWIC 0 (0%) 0 (0%) 132 (60.3%) 68 (31.1%) 19 (8.7%) 219 (100%) FAST 0 (0%) 0 (0%) 16 (72.7%) 4 (18.2%) 2 (9.1%) 22 (100%) FUPAC 0 (0%) 0 (0%) 3 (37.5%) 5 (62.5%) 0 (0%) 8 (100%) MMC 0 (0%) 0 (0%) 40 (80%) 1 (20%) 0 (0%) 5 (100%) MMD 0 (0%) 0 (0%) 3 (75.0%) 0 (0%) 1 (25.0%) 4 (100%) MML 0 (0%) 0 (0%) 3 (75.0%) 1 (25.0%) 0 (0%) 4 (100%) SENTRI 0 (0%) 0 (0%) 2 (100.0%) 0 (0%) 0 (0%) 2 (100%) SIDA 0 (0%) 0 (0%) 5 (100.0%) 0 (0%) 0 (0%) 5 (100%) Other 0 (0%) 1 (1.9%) 40 (74.1%) 10 (18.5%) 3 (5.6%) 54 (100%) Total 1 3 441 143 37 589 Percent 0.2% 0.5% 74.9% 24.3% 6.3% 100% Note: Due to rounding, the totals may not add up to 100%. Table D-6. Respondents' total travel time to obtain the credential once ready for pick up. Less than 2 2 to 4 5 to 8 9 to 16 Greater than 16 Total hours hours hours hours hours CDL- 35 220 (83.3%) 7 (2.7%) 1 (0.4%) 1 (0.4%) 264 (100%) HME (13.3%) 40 TWIC 158 (72.1%) 16 (7.3%) 3 (1.4%) 2 (0.9%) 219 (100%) (18.3%) FAST 7 (31.8%) 6 (27.3%) 5 (22.7%) 2 (9.1%) 2 (9.1%) 22 (100%) FUPAC 6 (75%) 0 (0%) 1 (12.5%) 0 (0%) 1 (12.5%) 8 (100%) MMC 3 (60.0%) 1 (20%) 1 (20%) 0 (0%) 0 (0%) 5 (100%) MMD 2 (50.0%) 1 (25.0%) 1 (25.0%) 0 (0%) 0 (0%) 4 (100%) MML 2 (50.0%) 1 (25.0%) 1 (25.0%) 0 (0%) 0 (0%) 4 (100%) SENTRI 1 (50.0%) 1 (50.0%) 0 (0%) 0 (0%) 0 (0%) 2 (100%) SIDA 4 (80.0%) 0 (0%) 1 (20.0%) 0 (0%) 0 (0%) 5 (100%) Other 38 (70.4%) 7 (13.0%) 0 (0%) 1 (1.9%) 8 (14.8%) 54 (100%) Total 441 92 33 7 14 587 Percent 75.1% 15.7% 5.6% 1.2% 2.4% 1000% Note: Due to rounding, the totals may not add up to 100%.

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67 Table D-7. Respondents' perception of the total travel time necessary to obtain the credential once ready for pick up. Way Too Short Too Short About Right Too Long Way Too Long Total CDL-HME 1 (0.4%) 1 (0.4%) 193 (73.1%) 56 (21.2%) 13 (4.9%) 264 (100%) TWIC 2 (0.9%) 0 (0%) 117 (53.2%) 77 (35.0%) 24 (10.9%) 220 (100%) FAST 0 (0%) 0 (0%) 8 (36.4%) 10 (45.5%) 4 (18.2%) 22 (100%) FUPAC 0 (0%) 0 (0%) 4 (50%) 3 (37.5%) 1 (12.5%) 8 (100%) MMC 0 (0%) 0 (0%) 3 (60.0%) 1 (20.0%) 1 (20.0%) 5 (100%) MMD 0 (0%) 0 (0%) 2 (50.0%) 0 (0%) 2 (50.0%) 4 (100%) MML 0 (0%) 0 (0%) 2 (50.0%) 2 (50.0%) 0 (0%) 4 (100%) SENTRI 0 (0%) 0 (0%) 1 (100.0%) 0 (0%) 0 (0%) 1 (100%) SIDA 0 (0%) 1 (20.0%) 4 (80.0%) 0 (0%) 0 (0%) 5 (100%) Other 0 (0%) 0 (0%) 44 (81.5%) 8 (14.8%) 2 (3.7%) 54 (100%) Total 3 2 378 157 47 587 Percent 0.5% 0.3% 64.4% 26.7% 8.0% 100% Cross-Tabulated Data Table D-8. Total time to obtain credential and perceptions. Less Greater 2 to 4 5 to 8 9 to 12 13 to 16 than 2 than 16 Total weeks weeks weeks weeks weeks weeks CDL-HME Too Long 6 45 38 10 4 0 103 Way Too Long 1 9 14 7 3 4 38 TWIC Too Long 1 32 50 12 3 3 101 Way Too Long 1 9 18 13 8 13 62 FAST Too Long 1 1 3 2 1 0 8 Way Too Long 0 0 2 1 1 5 9 FUPAC Too Long 3 2 0 0 0 0 5 Way Too Long 0 0 0 0 0 0 0 MMC Too Long 0 0 0 0 0 0 0 Way Too Long 0 0 0 0 1 1 2 MMD Too Long 0 0 1 0 0 0 1 Way Too Long 0 0 0 0 1 1 2 MML Too Long 0 0 0 0 1 0 1 Way Too Long 0 0 0 0 0 1 1 SENTRI Too Long 0 0 1 0 0 0 1 Way Too Long 0 0 0 0 0 0 0 SIDA Too Long 0 0 0 0 0 0 0 Way Too Long 0 0 0 0 0 0 0 OTHER Too Long 2 5 5 1 0 0 13 Way Too Long 0 0 3 2 0 2 7 Grand Totals Too Long 13 85 98 25 9 3 233 Way Too Long 2 18 37 23 14 27 121

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68 13 to 16 Greater than 16 Less than 2 weeks, 3.86% weeks, 1.29% weeks, 5.58% 9 to 12 weeks, 10.73% 2 to o 4 weeks, 3 36.48% 5 to 8 weeks, 42.06% Figure D-1. Percentage of respondents indicating that the total time to obtain the credential was too long. Greater than 16 Less than 2 2 to 4 weeks, weeks, 22.31% weeks, 1.65% 14.88% 13 to 16 weeks, 11.57% 5 to 8 weeks, 30.58% 9 to 12 weeks, 19.01% Figure D-2. Percentage of respondents indicating that the total time to obtain the credential was way too long.

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69 Table D-9. Time to complete credential application and perceptions. Greater Less than 9 to 12 2 to 4 hours 5 to 8 hours than 16 Total 2 hours hours hours CDL-HME Too Long 18 28 8 0 0 54 Way Too Long 2 4 3 1 2 12 TWIC Too Long 18 44 5 0 0 67 Way Too Long 4 9 5 1 0 19 FAST Too Long 0 3 1 0 0 4 Way Too Long 0 2 0 0 0 2 FUPAC Too Long 4 1 0 0 0 5 Way Too Long 0 0 0 0 0 0 MMC Too Long 0 1 0 0 0 1 Way Too Long 0 0 0 0 0 0 MMD Too Long 0 0 1 0 0 1 Way Too Long 0 0 0 0 0 0 MML Too Long 0 0 0 1 0 1 Way Too Long 0 0 0 0 0 0 SENTRI Too Long 0 0 0 0 0 0 Way Too Long 0 0 0 0 0 0 SIDA Too Long 0 0 0 0 0 0 Way Too Long 0 0 0 0 0 0 OTHER Too Long 2 3 3 0 0 8 Way Too Long 0 0 2 0 1 3 Grand Totals Too Long 42 80 18 1 0 141 Way Too Long 6 15 10 2 3 36 9 to 12 hours, Greater than 16 0.71% hours, 0.00% Less than 2 5 to 8 hours, hours, 29.79% 12.77% 2 to 4 hours, 56.74% Figure D-3. Percentage of respondents indicating that the total time to complete credential application was too long.

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70 Greater than 16 Less than 2 hours, 8.33% hours, 16.67% 9 to 12 hours, 5.56% 5 to 8 hours, 27.78% 2 to 4 hours, 41.67% Figure D-4. Percentage of respondents indicating that the total time to complete credential application was way too long. Table D-10. Total time to pick up credential and perceptions. Less than 2 to 4 5 to 8 9 to 12 Greater than Total 2 hours hours hours hours 16 hours CDL-HME Too Long 34 18 4 0 0 56 Way Too Long 2 8 1 1 1 13 TWIC Too Long 46 26 4 0 0 77 Way Too Long 6 7 9 0 1 23 FAST Too Long 3 2 2 2 1 10 Way Too Long 0 0 3 0 1 4 FUPAC Too Long 2 0 1 0 0 3 Way Too Long 0 0 0 0 1 1 MMC Too Long 0 1 0 0 0 1 Way Too Long 0 0 1 0 0 1 MMD Too Long 0 0 0 0 0 0 Way Too Long 0 1 1 0 0 2 MML Too Long 0 1 1 0 0 2 Way Too Long 0 0 0 0 0 0 SENTRI Too Long 0 0 0 0 0 0 Way Too Long 0 0 0 0 0 0 SIDA Too Long 0 0 0 0 0 0 Way Too Long 0 0 0 0 0 0 OTHER Too Long 2 2 0 1 3 8 Way Too Long 0 0 0 0 2 2 Grand Totals Too Long 87 50 12 3 4 157 Way Too Long 8 16 15 1 6 46

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71 9 to 12 hours, Greater than 16 5 to 8 1.91% hours, 2.55% hours, 7.64% 2 to 4 hours, Less than 2 hours, 31.85% 55.41% Figure D-5. Percentage of respondents indicating that the travel time to pick up the credential application was too long. Greater than 16 Less than 2 9 to 12 hours, 12.77% hours, 17.02% hours, 2.13% 2 to 4 hours, 5 to 8 hours, 34.04% 31.91% Figure D-6. Percentage of respondents indicating that the travel time to pick up the credential was way too long.