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62 Expected Benefits of Commitment Tracking to deliver system improvements in a more timely and cost- effective manner. Supplementing visioning with a commitment tracking pro- cess represents an additional complication to completing a vision. Nonetheless, the potential benefits of implementing Model Commitment commitment tracking are significant, and extend beyond the Tracking Process visioning process. A model commitment tracking process has been developed to track commitments made during a visioning exercise in the Enhanced Visioning Process implementation phase. The process is intended to apply to all forms of commitments, including environmental or commu- With an effective commitment tracking process, stakeholders nity, and commitments by an agency to review performance. will have increased confidence in the results of the visioning The process was developed assuming a single organization process and an increased commitment to establishing and with overall responsibility for maintaining and tracking com- acting on a shared vision. mitments. In practice, a visioning effort may result in commit- ments on the part of multiple organizations. In this case, one Improved Agency Accountability agency might be assigned overall responsibility for commit- Commitment tracking demonstrates that an agency respects ment tracking, or the commitments resulting from a visioning its community and honors its commitments. This creates effort may be subdivided by agency as an initial step. Figure 8.1 improved accountability for the agency among stakeholders, illustrates the steps within the commitment tracking process. generating increased trust and more productive interaction A description of each process step follows. with other agencies, community groups, and the public. Establish Commitments Streamlined Agency Processes The initial step is to use outcomes from the visioning process Identifying, meeting, and reviewing commitments requires to establish commitments. Visioning outputs may include significant time and energy on the part of transportation a final statement, decision-making principles, or illustrative agencies, resource agencies, and other stakeholders. Institut- future scenario maps. Additional effort may be needed to ing improved processes and systems has been demonstrated to translate these materials into a set of commitments, and to help streamline agency business processes, remove delay, and gain consensus on which organizations are responsible for help agencies deliver transportation services more efficiently. fulfillment. For instance, if the visioning effort results in a set Fostering a Stewardship Model Establish Commitments A common theme in the transportation community is the need for shifting from a model in which environmental, community, Assign Roles and Responsibilities and other concerns with a compliance mind-set are seen as barriers to overcome, to a model in which such concerns are recognized as integral to the transportation system. Commit- Communicate Commitments to Stakeholders ment tracking is a tool that helps bridge the gap between com- pliance and stewardship, by translating a shared understanding of a transportation agency's commitments into an actionable Monitor Commitment Activities set of steps for an agency to implement. Report on Commitments Better Results Implementing commitment tracking in conjunction with Update Priorities/Revise Commitments visioning is needed to improve the results a transportation agency delivers. By helping agencies and stakeholders pro- duce a better vision, the process should yield transportation Refresh Vision enhancements that better reflect society's needs. To the extent that commitment tracking streamlines agency processes, Figure 8.1. Model commitment transportation agencies should be able to leverage the process tracking process.