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39 References (1) Airport Development Reference Manual. 9th edition. International Proceedings of a conference held in Tampa, Florida, April 28May Air Transport Association, Montreal, Quebec, Canada, 2004. 2, 1975, Transportation Research Board Special Report, Issue Num- (2) Fruin, J. J. Pedestrian Planning and Design. Metropolitan Association ber: 159, Transportation Research Board, 1976, pp. 92111. of Urban Designers and Environmental Planners, New York, 1971. (7) Seneviratne, P. N. and N. Martel. "Criteria for Evaluating Quality (3) "Level of Service Requirements for Passenger Processing Areas in of Service in Air Terminals." In Transportation Research Record Airport Terminals." A Discussion Paper on Level of Service Defini- 1461, TRB, National Research Council, Washington, D.C., 1994, tion and Methodology for Calculating Airport Capacity. Transport pp. 2430. Canada, Airport Services Branch, Ottawa, Ontario, April 2, 1979. (8) Caves, R. E. and C. D. Pickard. The Satisfaction of Human Needs (4) Guidelines for Airport Capacity/Demand Management, Interna- in Airport Passenger Terminals. In Transport: Proceedings of the tional Air Transport Association, 2nd ed., Airport Associations Institution of Civil Engineers, Vol. 147, No. 1, 2001, pp. 915. Coordinating Council/International Air Transport Association, (9) Martin, D. W. "An Importance/Performance Analysis of Service Geneva, Switzerland, 1990. Providers' Perception of Quality Service in the Hotel Industry." Jour- (5) Seneviratne, P. N. and N. Martel. "Variables Influencing Perfor- nal of Hospitality & Leisure Marketing, Vol. 3, No. 1, 1995, pp. 517. mance of Air Terminal Buildings." Transportation Planning and (10) Mumayiz, S. and N. Ashford. "Methodology for Planning and Op- Technology, Vol. 16, No. 1, 1991, pp. 328. erations Management of Airport Terminal Facilities." In Trans- (6) Brink, M. and D. Maddison. "Identification and Measurement of portation Research Record 1094, TRB, National Research Council, Capacity and Levels of Service of Landside Elements of the Airport." Washington, D.C., 1986, pp. 2435.