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Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2011. Passenger Level of Service and Spatial Planning for Airport Terminals. Washington, DC: The National Academies Press. doi: 10.17226/14589.
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Page 39

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39 (1) Airport Development Reference Manual. 9th edition. International Air Transport Association, Montreal, Quebec, Canada, 2004. (2) Fruin, J. J. Pedestrian Planning and Design. Metropolitan Association of Urban Designers and Environmental Planners, New York, 1971. (3) “Level of Service Requirements for Passenger Processing Areas in Airport Terminals.” A Discussion Paper on Level of Service Defini- tion and Methodology for Calculating Airport Capacity. Transport Canada, Airport Services Branch, Ottawa, Ontario, April 2, 1979. (4) Guidelines for Airport Capacity/Demand Management, Interna- tional Air Transport Association, 2nd ed., Airport Associations Coordinating Council/International Air Transport Association, Geneva, Switzerland, 1990. (5) Seneviratne, P. N. and N. Martel. “Variables Influencing Perfor- mance of Air Terminal Buildings.” Transportation Planning and Technology, Vol. 16, No. 1, 1991, pp. 3–28. (6) Brink, M. and D. Maddison. “Identification and Measurement of Capacity and Levels of Service of Landside Elements of the Airport.” Proceedings of a conference held in Tampa, Florida, April 28–May 2, 1975, Transportation Research Board Special Report, Issue Num- ber: 159, Transportation Research Board, 1976, pp. 92–111. (7) Seneviratne, P. N. and N. Martel. “Criteria for Evaluating Quality of Service in Air Terminals.” In Transportation Research Record 1461, TRB, National Research Council, Washington, D.C., 1994, pp. 24–30. (8) Caves, R. E. and C. D. Pickard. The Satisfaction of Human Needs in Airport Passenger Terminals. In Transport: Proceedings of the Institution of Civil Engineers, Vol. 147, No. 1, 2001, pp. 9–15. (9) Martin, D. W. “An Importance/Performance Analysis of Service Providers’ Perception of Quality Service in the Hotel Industry.” Jour- nal of Hospitality & Leisure Marketing, Vol. 3, No. 1, 1995, pp. 5–17. (10) Mumayiz, S. and N. Ashford. “Methodology for Planning and Op- erations Management of Airport Terminal Facilities.” In Trans- portation Research Record 1094, TRB, National Research Council, Washington, D.C., 1986, pp. 24–35. References

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TRB’s Airport Cooperative Research Program (ACRP) Report 55: Passenger Level of Service and Spatial Planning for Airport Terminals examines passenger perception of level of service related to space allocation in specific areas within airport terminals.

The report evaluates level-of-service standards applied in the terminal planning and design process while testing the continued validity of historic space allocation parameters that have been in use for more than 30 years.

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