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42 APPENDIX A Web Surveys ACRP Airport Ground Handling Practices--Airport Survey Thank you for participating in the following Transportation Research Board (TRB) synthesis project study. The purpose of this sur- vey is to collect relevant information regarding Airport Ground Handling Practices from an Airport perspective. The survey contains questions about current ground handling practices and staff training at your Airport. If a question does not apply to your Airport oper- ation, please answer N/A in the comment areas. Information provided in this survey will remain confidential and only aggregated data will be presented in the final synthesis report. An important part of the synthesis will be to conduct follow-on interviews with selected Airports to collect additional information on current practices. If you agree to volunteer, you may be contacted for further information (see question #25). 1. Please provide us with your contact information, these data will remain confidential and will be used to contact you only with regard to this survey and a possible interview. Your Name: Airport: Address: Address 2: City/Town: State: ZIP: Position Title: Email Address: Phone Number: 2. Which category of airport do you represent? Large Hub Medium Hub Small Hub Non Hub General Aviation Other Comment or Clarification (400 characters) 3. Does your airport manage gates through common use or exclusive use agreements? All common use All exclusive use Both common and exclusive use Comment or Clarification (400 characters) 4. Does your airport have any oversight or responsibility of the ramp/apron area including exclusive use space, passenger loading bridges, or ramps? Yes No

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43 Only common use areas Only passenger loading bridges Only taxi lanes Other Comment or Clarification (400 characters) 5. Does your airport conduct regular ramp/apron safety meetings with tenants? Yes No Comment or Clarification (400 characters) 6. If yes, how frequently are the ramp/apron safety meetings held? Weekly Monthly Quarterly Annually Other Comment or Clarification (400 characters) 7. Does your airport require airside safety training for tenants (not including AOA or AMA driving)? Yes No Other Comment or Clarification (400 characters) 8. What types of service providers at your airport are required to have safety training? Select all that apply. None Fueling Baggage Handling A/C Handling & Loading A/C Ground Movement Passenger Handling A/C Maintenance Lav & Water Catering Cargo & Mail Handling A/C Load Control Other Services Please list other services (500 characters)

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44 9. If yes, what type of safety training is required? Are training requirements different by service? Select all that apply. All A/C A/C Cargo & A/C Service Baggage Handling Ground Passenger Lav & Mail Load Providers Fueling Handling & Loading Movement Handling Water Catering Handling Control General Orientation Hands-on/ Supervised Video Training Classroom Training Online Training Rules & Reg. Review Other Comment or Clarification (1,000 characters) 10. Who conducts the safety training? Airport Tenant Both Other Comment or Clarification (400 characters) 11. Does your airport require airside refresher safety training for tenants (not including AMA or AOA driving)? Yes No Other Comment or Clarification (400 characters) 12. If yes, who conducts the safety refresher training? Airport Tenant Both Other Comment or Clarification (400 characters) 13. If yes, how frequent is the safety refresher training? Twice a year Annually Every two years Other Comment or Clarification (400 characters)

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45 14. Does your airport review tenant safety training programs as part of the lease or license agreement? Yes No Other Comment or Clarification (400 characters) 15. Do you believe that additional safety training would benefit your airport, tenants, and ground service providers? Yes No Other Comment or Clarification (400 characters) 16. Do you have any plans to increase the amount of safety training at your airport? Yes No Other Comment or Clarification (400 characters) 17. Would you like to see a standardized safety training program used by airports, airlines, and ground service providers, similar to the NATA fuel service training program? Yes No Other Comment or Clarification (400 characters) 18. Does your airport issue fines for safety violations? Yes No Other Comment or Clarification (400 characters) 19. If yes, to whom are the fines assessed? Company Individual Both Other Comment or Clarification (400 characters) 20. If yes, what is/are the most common penalty(ies)? (500 characters)

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46 21. Does your airport conduct safety inspections on the ramp or in the baggage make-up areas? Yes No Common use gates and baggage areas only Other Comments or Clarification (400 characters) 22. Does your airport manage or collaborate with airlines and ground service providers to inspect for FOD on the ramp/apron? Yes No Other Comment or Clarification (400 characters) 23. Does your airport require an external audit of ground service providers through programs such as the IATA Safety Audit for Ground Operations (ISAGO) or insurance agencies? Yes No Other If yes, please provide agency(ies) information (500 characters) 24. Please provide additional relevant comments regarding safety operations at your airport. (2,000 characters) 25. Would you be willing to participate in a 20-minute phone interview? Yes No I would recommend someone else in the organization Provide Contact Information for Recommended Other Person

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47 ACRP Airport Ground Handling Practices--Airline Survey Thank you for participating in the following Transportation Research Board (TRB) synthesis project study. The purpose of this sur- vey is to collect relevant information regarding Airport Ground Handling Practices from an Airline perspective. The survey contains questions about current ground handling practices and staff training within your organization. If a question does not apply to your airline operation, please answer N/A in the comment areas. Information provided in this survey will remain confidential and only aggregated data will be presented in the final synthesis report. An important part of the synthesis will be to conduct follow-on interviews with selected Airlines to collect additional information on current practices. If you agree to volunteer, you may be contacted for further information (see question #25). 1. Please provide us with your contact information, these data will remain confidential and will be used to contact you only with regard to this survey and a possible interview. Your Name: Airline: Address: Address 2: City/Town: State: ZIP: Position Title: Email Address: Phone Number: 2. What types of ground support services does your Airline provide? Select all that apply. None Fueling Baggage Handling Aircraft Handling and Loading Aircraft Ground Movement Passenger Handling Aircraft Maintenance Lav and Water Catering Cargo and Mail Handling Load Control Other If other services, please provide a list (400 characters) 3. What types of ground support services does your Airline outsource (other companies provide services to your Airline)? Select all that apply. None, all services are provided by our Airline staff Fueling Baggage Handling Aircraft Handling and Loading Aircraft Ground Movement Passenger Handling Aircraft Maintenance Lav and Water Catering Cargo and Mail Handling Load Control Other

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48 If other services, please provide a list (400 characters) 4. Does your Airline provide ground support services to other airline customers? Yes No Only to alliance partners Other Comments or Clarification (400 characters) 5. Does your Airline require safety training of ground support staff? Yes--all ground support staff (Our Airline and other companies providing ground support services) Yes--only our Airline ground support staff Does not apply, no ground services No Only some services Other Comment or Clarification (400 characters) 6. Does your Airline require the same safety training for your Airline ground support staff and other company staff providing ground support services? Yes No Does not apply Only some services Other Comment or Clarification (400 characters) 7. If yes, what type of safety training is required? Select all that apply. General Safety Orientation OSHA Ramp Operations Push Back Driving Marshalling Communication (phraseology) Other, please list Please provide a list of other training (1,000 characters) 8. If yes, what type of safety training delivery is required? Instructional (classroom) On the job (OJT) or hands-on Both Other Please provide description of other types of training formats? (400 characters)

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49 9. If yes, what is the duration of the training? 1 day or less 1 to 2 days 2 to 3 days 3 or more days Other Comments or Clarification (400 characters) 10. Does your Airline require safety refresher training for ground service staff? Yes No Does not apply Only at some locations Comment or Clarification (400 characters) 11. If safety refresher training is required, what is the frequency? Twice a year Annually Every two years Does not apply Other Comment or Clarification (400 characters) 12. Does your Airline require the same level of ground handling safety training at all locations? Yes No Does not apply Other Comments or Clarification (400 characters) 13. If your Airline provides ground support services for other airline customers, does your Airline modify ground support staff safety training to align with the other airline's practices or standards? Yes No Does not apply At some locations only Other Comment or Clarification (400 characters) 14. Does your Airline Company audit the safety training program? Yes No At some locations Does not apply Other

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50 Comment or Clarification (400 characters) 15. Do you believe that additional safety training would benefit your Airline ground handling services? Yes No Does not apply Other Comment or Clarification (400 characters) 16. Do you have any plans to increase the amount of safety training for your staff or service providers? Yes, Airline ground support staff only Yes, both Airline staff and other ground service providers No Does not apply Other Comment or Clarification (400 characters) 17. Would you like to see a standardized safety program used by airports, airlines, and ground service providers, similar to the NATA fuel service training program? Yes No Other Comment or Clarification (400 characters) 18. What formal method does your Airline Company use to provide notice to inform staff of safety concerns? Select all that apply. Audit findings and reports Onsite visits LOSAs Fines Other Depends on the location Comments or Clarification (400 characters) 19. Who is responsible for your Airline's safety at the national level? (400 characters) 20. Who is responsible for your Airline's safety at the local level? (400 characters) 21. How does staff report hazards or unsafe work conditions? Select all that apply. Report to manager or lead Submit a written report Submit a phone report Submit an electronic report

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51 Report anonymously Other None Comment or Clarification (400 characters) 22. How are safety violations resolved? Select all that apply. Additional or repeat training Additional supervision Fines Other Comments or Clarification (400 characters) 23. If staff self report safety violations, does management engage in a non-punitive response? Yes No Depends on the type of safety violation Other Comments or Clarification (400 characters) 24. Please provide additional relevant comments regarding safety operations within your company. (2,000 characters) 25. Would you be willing to participate in a 20-minute phone interview? Yes No I would recommend someone else in the organization Provide contact information for other recommended staff (400 characters)

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52 ACRP Airport Ground Handling Practices--GSP Survey Thank you for participating in the following Transportation Research Board (TRB) synthesis project study. The purpose of this sur- vey is to collect relevant information regarding Airport Ground Handling Practices from a Ground Service Provider perspective. The survey contains questions about current ground handling practices and staff training within your organization. If a question does not apply to your operation, please answer N/A in the comment areas. Information provided in this survey will remain confidential and only aggregated data will be presented in the final synthesis report. An important part of the synthesis will be to conduct follow-on interviews with selected Ground Service Providers to collect addi- tional information on current practices. If you agree to volunteer, you may be contacted for further information (see question #26). 1. Please provide us with your contact information, these data will remain confidential and will be used to contact you only with regard to this survey and a possible interview. Your Name: Company: Address: Address 2: City/Town: State: ZIP: Position Title: Email Address: Phone Number: 2. What types of services does your company provide? Select all that apply. Fueling Baggage Handling Aircraft Handling and Loading Aircraft Ground Movement Passenger Handling Aircraft Maintenance Lav and Water Catering Cargo and Mail Handling Load Control Other If other services, please provide a list (400 characters) 3. Does your company provide services to more than one airline customer? Yes--Nationally (at more than one airport) we provide services for multiple airlines Yes--Locally (only at one airport) we provide services for multiple airlines No--we provide services for only one airline Other--Please provide comments Comments or Clarification (400 characters) 4. Does your company require safety training of ground support staff? Yes No Other Comment or Clarification (400 characters)

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53 5. If yes, what types of safety training are required? Select all that apply. General Safety Orientation OSHA Ramp Operations Push Back Driving Marshalling Communication (phraseology) Other, please list Please provide a list of other training (1,000 characters) 6. If yes, what type of safety training delivery is required? Instructional (classroom) On the job (OJT) or hands-on Both Other Please provide description of other types of training formats (400 characters) 7. If yes, who conducts the safety training? Airport Your Company Other Comment or Clarification (400 characters) 8. If yes, what is the duration of the safety training? 1 day or less 1 to 2 days 2 to 3 days 3 or more days Other Comments or Clarification (400 characters) 9. Does your company require the same equivalent safety training at all airport locations? Yes No Other Comments or Clarification (400 characters) 10. Does your company require safety refresher training? Yes No Only at some locations Comment or Clarification (400 characters)

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54 11. If yes, who conducts the safety refresher training? Airport Your Company Both Other Comment or Clarification (400 characters) 12. If yes, what is the frequency of safety refresher training? Twice a year Annually Every two years Other Comment or Clarification (400 characters) 13. Does your company modify staff training to align with the airline customer's practices or standards? Yes No At some locations only Other Comment or Clarification (400 characters) 14. Does your company audit the safety training program? Yes No At some locations Other Comment or Clarification (400 characters) 15. Do you believe that additional safety training would benefit your ground handling services? Yes No Other Comment or Clarification (400 characters) 16. Do you have any plans to increase the amount of safety training for your staff? Yes No Other Comment or Clarification (400 characters)

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55 17. Would you like to see a standardized safety training program used by airports, airlines, and ground service providers, similar to the NATA fuel service training program? Yes No Other Comment or Clarification (400 characters) 18. What formal method does your company use to provide notice to inform staff of safety concerns? Audit findings and reports Onsite visits LOSAs Fines All Depends on the location Other Comments or Clarification (400 characters) 19. Who is responsible for safety at the national level (position title)? (400 characters) 20. Who is responsible for safety at the local level (position title)? 21. Are Safety Leads (or other safety-related positions) assigned to each ground support team? Yes--each ground crew handing flights Yes--entire station Depends on the customer No Other Please provide additional information if necessary (1,000 characters) 22. How does staff report hazards or unsafe work conditions? Report to manager or lead Submit a written report Submit a phone report Submit an electronic report Report anonymously All of the above Other None Comment or Clarification (500 characters) 23. How are safety violations resolved? Additional or repeat training Additional supervision Fines

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56 All Other Comments or Clarification (500 characters) 24. When staff self report safety violations, does management engage in a non-punitive response? Yes No Depends on the type of safety violation Other Comments or Clarification (500 characters) 25. Please provide additional relevant comments regarding safety operations within your company. (2,000 characters) 26. Would you be willing to participate in a 20-minute phone interview? Yes No I would recommend someone else in the organization Provide contact information for other recommended staff (400 characters)