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NCHRP Report 693: Attracting, Recruiting, and Retaining Skilled Staff for Transportation System Operations and Management (2012)
National Cooperative Highway Research Program (NCHRP)

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Anderson, Lance, Cronin, Candace, Fien-Helfman, Daniel, Cronin, Brian, Cook, Allison, Venner, Marie, Lodato, Mike, Transportation Research Board. "5. Full SOM Workforce Action Plans." NCHRP Report 693: Attracting, Recruiting, and Retaining Skilled Staff for Transportation System Operations and Management. Washington, DC: The National Academies Press, 2012.

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Front Matter (R1-R9)
2. Project Methodology (1-1)
Task 1: Conduct Literature Review, Engage Leadership, and Determine SOM Staffing Estimates (2-4)
Task 2: Identify Principal Pools of Potential Workers to Meet Forecasted SOM Needs (5-5)
Task 3: Describe SOM Careers, Career Paths, and Attributes and Training Needed for Successful Performance of SOM Jobs (6-6)
Task 6: Identify Resources Available to Facilitate Attracting, Recruiting, Developing, and Retaining SOM Staff (7-7)
3. Full Project Results (8-8)
3.1 Key Workforce Challenges and Trends (9-13)
3.2 Overview of SOM Career Field (14-17)
3.3 Profile of the Existing SOM Workforce (18-20)
3.4 Estimating Future SOM Workforce Needs (21-27)
3.5 Principal Pools of Potential Workers to Meet Forecasted SOM Needs (28-40)
3.6 Establishing SOM Career Paths (41-48)
4.1 Overview of Transportation Pipeline (49-49)
4.2 Summary of the Materials Reviewed to Create Strategic Guidance (50-50)
4.3 Introduction to the Strategic Action Plans (51-53)
4.4 Recommendations and Strategic Action Plans for Each SOM Career Stage (54-58)
5. Full SOM Workforce Action Plans (59-60)
1. Implement Annual or Semi-Annual SOM Career Days (61-70)
2. Develop SOM Curriculum Content for Related Higher Education Courses and Training Programs (71-80)
3. Implement Student-Worker Internship Program with a Job Rotational Component (81-92)
4. Implement Virtual Pre-Employment Realistic Job Preview (93-102)
5. Institute Mentoring Program (103-114)
6. Develop Employees and Maintain Employee Career Pathways (115-125)
7. Implement SOM Succession Plans (126-134)
8. Recruit from Non-Traditional Sources (135-143)
6. Summary and Potential Future Research (144-150)
Bibliography (151-153)
Abbreviations used without definitions in TRB publications (154-154)

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OCR for page 59
A summary of the eight action plans is presented in Exhibit 29. This table can serve as a quick reference to all of the recommended action plans as well as a way to compare the action plans on multiple relevant criteria. 5. FULL SOM WORKFORCE ACTION PLANS For each of the recommendations included in the present report, a comprehensive action plan was created. All eight action plans are presented following the action plan summary table. 59

OCR for page 60
Exhibit 29 Summary of Recommended Action Plans tation Level Investment Implemen- Implement Return on Estimated Source of Initiation Resource Primary Time to Human Lead(s) Action Focus Recommended Action Plan 1. Implement Annual or Semi- Attraction Agency State 6+ years 0-3 months Agency HR Director Annual SOM Career Days Recruitment AASHTO Highway 2. Develop SOM Curriculum Content National Subcommittee on Systems Attraction More than for Related Higher Education Industry Regional 3-5 years Operations and Management, Recruitment 1 year Courses and Training Programs State Regional SOM Associations, or State SOM Manager. Attraction 3. Implement Student-Worker Recruitment 7 months - Internship Program with a Job Agency State 0-2 years Agency HR Director/Manager Retention 1 year Rotational Component Development Attraction 4. Implement Virtual Pre- Agency Recruitment State 0-2 years 3-6 months Agency HR Director/Manager Employment Realistic Job Preview Retention Attraction HR Manager (Designated Recruitment 7 months - 5. Institute Mentoring Program Agency State 0-2 years Mentoring Program Retention 1 year Coordinator) Development 6. Develop Employees and Maintain Retention Agency HR Director/Personnel Agency State 0-2 years 3-6 months Employee Career Pathways Development Manager Retention 7. Implement SOM Succession Plans Agency State 3-5 years 3-6 months Agency HR Director Development 8. Recruit from Non-Traditional Attraction Agency State 0-2 years 3-6 months Agency HR Director Sources Recruitment 60