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NCHRP Report 693: Attracting, Recruiting, and Retaining Skilled Staff for Transportation System Operations and Management (2012)
National Cooperative Highway Research Program (NCHRP)

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Anderson, Lance, Cronin, Candace, Fien-Helfman, Daniel, Cronin, Brian, Cook, Allison, Venner, Marie, Lodato, Mike, Transportation Research Board. "3. Full Project Results." NCHRP Report 693: Attracting, Recruiting, and Retaining Skilled Staff for Transportation System Operations and Management. Washington, DC: The National Academies Press, 2012.

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Front Matter (R1-R9)
2. Project Methodology (1-1)
Task 1: Conduct Literature Review, Engage Leadership, and Determine SOM Staffing Estimates (2-4)
Task 2: Identify Principal Pools of Potential Workers to Meet Forecasted SOM Needs (5-5)
Task 3: Describe SOM Careers, Career Paths, and Attributes and Training Needed for Successful Performance of SOM Jobs (6-6)
Task 6: Identify Resources Available to Facilitate Attracting, Recruiting, Developing, and Retaining SOM Staff (7-7)
3. Full Project Results (8-8)
3.1 Key Workforce Challenges and Trends (9-13)
3.2 Overview of SOM Career Field (14-17)
3.3 Profile of the Existing SOM Workforce (18-20)
3.4 Estimating Future SOM Workforce Needs (21-27)
3.5 Principal Pools of Potential Workers to Meet Forecasted SOM Needs (28-40)
3.6 Establishing SOM Career Paths (41-48)
4.1 Overview of Transportation Pipeline (49-49)
4.2 Summary of the Materials Reviewed to Create Strategic Guidance (50-50)
4.3 Introduction to the Strategic Action Plans (51-53)
4.4 Recommendations and Strategic Action Plans for Each SOM Career Stage (54-58)
5. Full SOM Workforce Action Plans (59-60)
1. Implement Annual or Semi-Annual SOM Career Days (61-70)
2. Develop SOM Curriculum Content for Related Higher Education Courses and Training Programs (71-80)
3. Implement Student-Worker Internship Program with a Job Rotational Component (81-92)
4. Implement Virtual Pre-Employment Realistic Job Preview (93-102)
5. Institute Mentoring Program (103-114)
6. Develop Employees and Maintain Employee Career Pathways (115-125)
7. Implement SOM Succession Plans (126-134)
8. Recruit from Non-Traditional Sources (135-143)
6. Summary and Potential Future Research (144-150)
Bibliography (151-153)
Abbreviations used without definitions in TRB publications (154-154)

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to document available resources used to attract, recruit, develop, and retain SOM professionals while also determining which resources may be developed or adapted from other sectors beyond transportation. Results of this task were used to develop the SOM strategic workforce recommendations and action plans provided. Task 7: Develop Action Plan and Strategic Marketing Plan The purpose of this task was to develop strategic SOM workforce recommendations that will assist transportation agencies in attracting, recruiting, and retaining SOM personnel. To address this requirement, workforce recommendations and alternatives were developed for each of the eight critical career stages across the SOM workforce pipeline. In addition, a comprehensive action plan was created for each career stage and specifically designed to guide SOM stakeholders and hiring personnel or supervisors, in particular, in the implementation of key workforce recommendations. Based on feedback received during the NCHRP project panel meeting on February 10, 2011, we refined and finalized the strategic SOM workforce recommendations and related action plans. These materials are included in this report. Task 8: Present Key Findings and Recommendations Following the recommendations received during the NCHRP project panel meeting, the key findings and recommendations from this project will be presented in a webinar that will be delivered using the TRB webinar program and will be made available through the TRB website. Task 9: Submit Final Report and Executive Workbook Based on panel feedback, we have refined and finalized this report. This document provides the strategic workforce recommendations and action plans. The action plans are provided in a manner that will facilitate extraction from the report and allow for presentation in a stand-alone format. This report summarizes all research conducted throughout the project, and provides all project deliverables described in the tasks. Additionally, based on panel feedback, a second deliverable has been created. This additional resource is an Executive Workbook, which serves as a summary of the project that may be more accessible to DOT employees than the full report. The Executive Workbook is available on the TRB website at http://www.trb.org/Main/Blurbs/166342.aspx. 3. FULL PROJECT RESULTS The findings reported here are based on results from the data collection and analyses conducted in Tasks 1 through 7. Because of overlap in content across tasks, results are not reported task-by- task but instead are integrated. These results are intended to describe the SOM career field and workforce based on the latest available research. Specifically, this report provides the following: Key workforce challenges and trends Overview of SOM career field Profile of the existing SOM workforce 8