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34 REFERENCES 1. KFH Group, Inc., et al., TCRP Report 70: Guidebook for 7. KFH Group Inc., in association with Institute for Trans- Change and Innovation at Rural and Small Urban Transit portation Research and Education and Laidlaw Transit Systems, Transportation Research Board of the National Services, Inc., TCRP Report 54: Management Toolkit for Academies, Washington, D.C., 2002. Rural and Small Urban Transportation Systems, Trans- portation Research Board, National Research Council, 2. Burkhardt, J.E., C.A. Nelson, G. Murray, and D. Koffman, Washington, D.C. 1999. TCRP Report 101: Toolkit for Rural Community Coordi- nated Transportation Services, Transportation Research 8. Hosen, K.I. and E. Fetting, TCRP Synthesis 65: Transit Board of the National Academies, Washington, D.C., 2004. Agency Participation in Medicaid Transportation Pro- grams, Transportation Research Board of the National 3. TranSystems Corporation et al., TCRP Report 105: Strate- Academies, Washington, D.C., 2006, 48 pp. gies to Increase Coordination of Transportation Services for the Transportation Disadvantaged, Transportation 9. KFH Group Inc., TCRP Report 79: Effective Approaches Research Board of the National Academies, Washington, to Meeting Rural Intercity Bus Transportation Needs, D.C., 2004, 77 pp. Transportation Research Board of the National Acade- mies, Washington, D.C., 2002. 4. Nelson/Nygaard Consulting Associates, in association with TWJ Consulting and RLS and Associates, TCRP Report 10.R hindress, M., et al., TCRP Report 122: Understanding 121: Toolkit for Integrating Non-dedicated Vehicles in Para- How to Motivate Communities to Support and Ride transit Service, Transportation Research Board of the Public Transportation, Transportation Research Board National Academies, Washington, D.C., 2007. of the National Academies, Washington, D.C., 2008, 81 pp. 5. Hosen, K., TCRP Report 99: Embracing Change in a Changing World--Case Studies Applying New Para- 11.Potts, J.F., M.A. Marshall, E.C. Crockett, and J. Washing- digms for Rural and Small Urban Transit Service Deliv- ton, TCRP Report 140: A Guide for Planning and Oper- ery, Transportation Research Board of the National ating Flexible Public Transportation Services, Academies, Washington, D.C., 2004, 27 pp. Transportation Research Board of the National Acade- mies, Washington, D.C., 2010, 88 pp. 6. Coffman, D., TCRP Synthesis 53: Operational Experi- ences with Flexible Transit Services, Transportation 12."Facing Societal Changes: The Need for New Paradigms Research Board, National Research Council, Washing- in Rural Transit Service," Community Transportation, ton, D.C., 1999, 57 pp. July/Aug. 2002.