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34 REFERENCES 1. KFH Group, Inc., et al., TCRP Report 70: Guidebook for Change and Innovation at Rural and Small Urban Transit Systems, Transportation Research Board of the National Academies, Washington, D.C., 2002. 2. Burkhardt, J.E., C.A. Nelson, G. Murray, and D. Koffman, TCRP Report 101: Toolkit for Rural Community Coordi- nated Transportation Services, Transportation Research Board of the National Academies, Washington, D.C., 2004. 3. TranSystems Corporation et al., TCRP Report 105: Strate- gies to Increase Coordination of Transportation Services for the Transportation Disadvantaged, Transportation Research Board of the National Academies, Washington, D.C., 2004, 77 pp. 4. Nelson/Nygaard Consulting Associates, in association with TWJ Consulting and RLS and Associates, TCRP Report 121: Toolkit for Integrating Non-dedicated Vehicles in Para- transit Service, Transportation Research Board of the National Academies, Washington, D.C., 2007. 5. Hosen, K., TCRP Report 99: Embracing Change in a Changing WorldâCase Studies Applying New Para- digms for Rural and Small Urban Transit Service Deliv- ery, Transportation Research Board of the National Academies, Washington, D.C., 2004, 27 pp. 6. Coffman, D., TCRP Synthesis 53: Operational Experi- ences with Flexible Transit Services, Transportation Research Board, National Research Council, Washing- ton, D.C., 1999, 57 pp. 7. KFH Group Inc., in association with Institute for Trans- portation Research and Education and Laidlaw Transit Services, Inc., TCRP Report 54: Management Toolkit for Rural and Small Urban Transportation Systems, Trans- portation Research Board, National Research Council, Washington, D.C. 1999. 8. Hosen, K.I. and E. Fetting, TCRP Synthesis 65: Transit Agency Participation in Medicaid Transportation Pro- grams, Transportation Research Board of the National Academies, Washington, D.C., 2006, 48 pp. 9. KFH Group Inc., TCRP Report 79: Effective Approaches to Meeting Rural Intercity Bus Transportation Needs, Transportation Research Board of the National Acade- mies, Washington, D.C., 2002. 10. Rhindress, M., et al., TCRP Report 122: Understanding How to Motivate Communities to Support and Ride Public Transportation, Transportation Research Board of the National Academies, Washington, D.C., 2008, 81 pp. 11. Potts, J.F., M.A. Marshall, E.C. Crockett, and J. Washing- ton, TCRP Report 140: A Guide for Planning and Oper- ating Flexible Public Transportation Services, Transportation Research Board of the National Acade- mies, Washington, D.C., 2010, 88 pp. 12. âFacing Societal Changes: The Need for New Paradigms in Rural Transit Service,â Community Transportation, July/Aug. 2002.