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7 Through the surveys, the consultant's knowledge, and the Interviews were conducted over the telephone and literature review, a number of potential case studies were responses were verified with each of the respondents. selected and narrowed to five. Care was taken to-- Introduce some systems that have not been extensively REPORT ORGANIZATION studied, Ensure that different sized systems were represented, This synthesis is organized into five chapters. This introduc- Ensure that diverse regions of the country were repre- tion is followed by the literature review in chapter two, the sented, and survey results and a compilation of the innovations in chap- Include intercity bus. ter three, and the case studies in chapter four. Chapter five focuses on conclusions and suggestions for further research.